Goldcar Rental Arvostelua 

Alquilamos un coche en Alicante con ellos y en la entrega nos imputan un rasponazo de 2cm en los bajos que no cometimos nosotros. Invisible completamente. Por esto nos retienen la fianza de 1100 € y nos quieren cobrar 150€ por el daño y gastos de administración. Unos auténticos estafadores

Downgrading to one star now that our fuel deposit still have not been refunded. Not even a reply here.

One week since we returned with the car back but there has been no refund of our fuel deposit yet. Otherwise we would give four stars.
Slight upgrade of car when we arrived, but this is quite common with rental companies. A bit slow process when we arrived, but it was late (midnight+) so no problem.
Smooth delivery process, so now we only wait for the deposit to be refunded.

Unos auténticos maleducados, nada más llegar a recoger el vehículo en Alicante la chica ya me pregunto si tenía algún problema por mirarla a los ojos cuando me hablaba y despues un trato pésimo protestando por todo y de malas formas, no te indica el procedimiento de devolución y te obligan a dejar una franquicia de 1100 euros y que si lo pagas con tarjeta de débito que no te aseguran que te lo devuelvan tiene que ser con una de crédito según ella asique no nos quedó más remedio que pagar un seguro que indirectamente te obligan a contratarlo me cobraron 412 euros 170 de seguro tasas de aeropuerto, medioambiental y tasa por recogida tardía ya que nuestro avión se retraso en la salida. Unos sinvergüenzas no recomiendo nada este sitio para alquilar

What a terrible company. My booking was cancelled because I used an initial for my first name. Then had to rebook at nearly four times the price.
Will never use again

Nunca alquiles con Goldcar, todos son problemas! Para que me devolvieran un cobro (de un error de ellos) tube que amenazar con ir a la policía a pesar que les presente evidencias inequicables.
Peor compañía de seguro con diferencia !!!

This company looks like a Scam. I did a reservation, and the pricing was pretty explicit in the App, but then when I tried to get the car they present additional costs. This is totally unacceptable. Please be aware. Don't destroy your travel or your vacations by using this SCAM COMPANY. Find another one.

They wouldn't accept our international drivers license without the original canadian drivers licence. in the end they charged us 90 euro surcharge saying they were doing us a favour. The car was a hybrid mg which was a dreadful car, not fuel efficient, beeping constantly, no radio, uncomfortable seats. Overall, it was a dreadful company to do business with, they are crooks and their fleet of cars is terrible.

Un auténtico desastre. Más de una hora y media de espera en el aeropuerto de Alicante para la retirada del vehículo.
Para la entrega de nuevo todo un problema. Primera y última vez en utilizar los servicios de Gold Car, más que Gold car es… plástico car.

When I booked the car, it was advertised as "Mitsubishi ASX or similar". On picking it up, it is a "Sangyong" - a cheap chinese make with horrible ergonomics.
They also try to upsell me to a 'more comfortable' car (a Kia, which I'm not sure is that much better than a Sangyong) and get slightly annoyed when I don't want to pay extra for insurance (despite proving that I'd already paid for excess insurance through rentalcover.com). They also take a 4-figure deposit hold on my credit card and claim the insurance is only "third party" to try to scare me into buying their extra insurance, which I'm sure is a lie.

I looked after the car perfectly, but a few days after returning it I get an email claiming there is damage to the right mirror housing. Goldcar are trying to fleece me of 40 euros for that with an admin fee of 50 euros - total of 90 euros.

Basically a protection racket - avoid

Du skal IKKE leje bil fra dem! Vi blev snydt på Gran Canaria. De påstår (efter at vi er fløjet til DK), at vi har lavet 3 nye ridser på bilen, som vi skal betale 400 euro (ud af depositum) for. Vi har INGEN ridser lavet, og bilen var allerede så fyldt med ridser da vi modtog den, at det var umuligt at få overblik over!

This was a terrible experience including:
- a waiting system to pick up our pre-booked car that meant people picked a ticket up at the desk and were called in an order according to a mystery fast track system. We were bypassed several times
- an extortionate add on insurance charge at the desk
- when we got a puncture after 10 days, instead of being able to get it fixed at locally they insisted on a pickup truck taking me and the car all the way back to Malaga airport to swap the car - a trip of 1.5 hours each way
- at the airport I was given no choice of car but was given a diesel replacement
- when I got home I saw an unexpected £75 on my credit card from Goldcar. I called customer services to query this and was not treated with understanding, I was told to email them. This I did and I received a reply stating: "for the diesel car we have charged 35€, plus 5,25€ of Office Premium and 50€ of the missing fuel of the first vehicle".
They also said in their email: "Remember that for picking up a diesel vehicle, there is a surcharge for this type of fuel, as it is offset by the additional benefits such as lower fuel consumption, lower price of diesel and usually with a more powerful engine." This is quite astonishing and I am getting nowhere at getting a refund for this diesel car that I did not want.
I suggest to anyone reading this review to steer well clear of this dreadful company!

Goldcar snyder dig. Det du forventer at skulle betale og det de opkræver passer slet ikke sammen.

My Flightnetwork voucher for Goldcar, Airport Las Palmas states that the tank may be partially full upon collection. In my case, there was fuel for 290 km. This was noted but later ignored. When I returned the car I had filled up to 490 km. Despite this, I have been charged 18 euros for fuel and 50 euros in penalty for not having filled up, a total of 68 euros, which could have been saved if there had been an agreement between Goldcar and Flightnetwork.
It is thought-provoking that Goldcar does not fill up before delivery to customers, but later charges a fee for filling up and even penalty charges.

Da vi havde afleveret bilen i Malaga lufthavn i den stand som vi modtog den i med de ridser den havde, fik vi en besked 2 timer derefter hvor der pludselig var kommen en 3 cm. ridse i lakken, og den kostede 10.800,-kr at få udbedret.
En mærkelig svindel GoldCar arbejder med, fordi vi ikke havde betalt for Full-Cover forsikringen tager de pengene fra vores betalingskort uden at vi kan gøre noget.Hold jer langt væk det er kriminelt det de gør.

Recientemente renté un auto primero me dieron un precio y después me lo cambiaron y después le compré cobertura completa y le dieron un pequeño golpe en la salpicadera de adelante y me la cobraron no lo quiso poner a le aseguranza así que lo pagué de mi bolsillo no recomiendo a esta agencia

Rented a car with Goldcar . Arrived on the airport from Malaga they told us that the booking was cancelelled because they did not had the car anymore ( fiat 500 cabrio) , but when i was aski,ng for the same car , it was possible , only 4 times more expensive than when i booked it . They are thieves , never rent with them !!

I wish I had read all the reviews first before I rented a car from gold car , we rented ours from the airport in murcia and wish we had not , the first car they gave us wasn’t a suv the one we had ordered , but we went along with it and then we got a puncture , so we called the breakdown people out who made us go to a place were we could get the puncture repaired that was over half hour away and then when we got to the garage they told us that they won’t be replacing the tyre and left us stranded in the middle of nowhere we’re , then we got a taxi from the garage to the airport costing £20 euros and we just got there in time on a New Year’s Eve to get another car and then we were charged £280 euros for the tyre repair and the recovery, before they would give us another car but we then had to drive all the way back to were we were staying in San Pedro and put the petrol in ourselves,
The whole experience from these people and the car hire company is a disgrace and I hope one day they go out of business so they don’t inconvenience any other people

Two months ago, I returned my rental car to Goldcar and was supposed to get my €1200 deposit refunded within the agreed timeframe stated in the contract. While my earlier emails were answered, my last two emails have been completely ignored.

I have sent a total of 10 emails and called them 5 times. Every time I call, I’m told the issue has been “escalated,” but nothing happens. They keep giving me excuses, push me off the phone, and promise follow-ups that never come.

Goldcar says one thing but does the opposite. Even with clear contracts and terms, they are unreliable and make you wonder if you’ll ever see your money again. At this point, I’m considering legal action just to get back what’s mine.

I strongly recommend avoiding Goldcar. Don’t make the same mistake—choose a trustworthy agency that actually delivers on its promises. This company is an absolute disaster to deal with!

Took £50 off me for full tank fee even though I filled tank fully before returning
Don't use!