La Mer Arvostelua 

Online website and customer service is absolutely shocking especially for a luxury product.

You will wait weeks for an order even if you pay for next day. The products don't leave the warehouse for at least a week.

You cannot speak with customer service as the hours are limited and they never respond to emails for weeks.

Purchased a product to then be told a week later it is out of stock.

My account is now locked for no apparent reason!

Shambolic company, a disgrace to La Mer product.

Is the lure of free samples enough to keep me using the online website? I'm beginning to think not! Better to shop in store is my advice.

Considering La Mer is such a high end brand you would have expected excellent customer service but I just kept getting ignored. I paid full price for a product to quality for the free gift and on the packing list the free gift is there but it was not packed. I contacted customer service and they said they would send one out. One month has passed. No response and no free gift. When I contacted them via live chat they are claiming they cannot locate my order. This is unreal!!

Placed an order and spent more than planned as would recieve a free gift . Received a notification that parcel was on way with Royal Mail tracking number . Delivery was due in 2 to 5 days . For 5 days Royal Mail had no record of package. Customer Service were helpful in confirming that parcel not lost and that there were issues with website and notifications not corresponding to date dispatched. Parcel arrived 8 days after order placed . Free gift not there and no substitute. Customer Service now classing gift as a sample . Pursuing. Wouldn't have spent extra to get gift if I had realised would have issue . Recently used Chanel on more than one occasion for gifts . Exceptional service and suggest anyone thinking of buying from Le Mer considers Chanel as first option.

My order was placed on 28/10 dispatched on 02/10 but was not posted til 05/10. Delivery should be 2-5 working days, yesterday was the 7th day and no one can explain to me where my order is and (additionally as it turns out) why it was sent to an incomplete address. This is a present for my mum yesterday bad sadly no one informed of the delay in the dispatch and as of this morning, none of the customer care team via chat and phone help can locate nor redirect my order. I have placed orders before and my address has been in the La Mer ordering system, I did not have to provide my address at the checkout on this order, it was already there as per previous orders, so clearly it's an error of the person who prepared my order. And yet La Mer told me it must have been my computer’s fault! Disgusting!

I received both daily face cream and eye cream as birthday gift, had bad eye infection, after got treatment waited 3 months tried again, had eye infections on both eyes. Didn’t return gave it to my daughter to try it, she shared with me got eye infection too. So disappointing.

I have bought the face cream that i wanted, but because they had an offer “spend £225 to get 2 deluxe samples” I bought another cream to make up the offer.
I get the package and one of the deluxe treatment sample (part of their £225 offers) that I really wanted to try before buying the product was missing even though on the dispatch list it was mentioned. I contacted La Mer, they apologised and said I should receive it within 5-7 working days. Well, are now almost 20 working days and it still didn’t show up.
I followed up with an email asking for updates and I have just been ignored.
I was expecting more from a luxury brand like this, and i am very disappointed with the non-existing customer service.

Bought a very expensive eye cream which caused irritation. Phoned customer services got a girl called Laura who was very rude, spoke over the top of me and then set the down never had worse customer service with a company that’s meant to be high end. The products are good but online service is terrible.

Black Friday, great. Let's buy some things. £450 on hold with PayPal cuz they (La Mer) have some issues with that. 3 days later the order arrived (Paid again via debit card), and there's missing eye cream. Contacted the customer service. First attempt failed, Second attempt better but no results. Third attempt we got somewhere but the item was sent with the slowest possible courier there is. Money still on hold.

Je change mon avis récemment
Les produits sont au top et la collaboration avec les sorrenti était magnifique mais le service client français est juste une HORREUR aucune efficacité aucune réponse pas mail aucun respect
Sur Facebook ils me donnent une adresse mail à contacter pas de réponse plus de 10 jours après sur facebook ils prétextent que l’adresse mail est erronée pour me redonner exactement le même mail.
Service client français lamentable pas de contact avec un responsable. Déçue. Je n’ai jamais eu de soucis à l’étranger avec vos services mais là c’est hors de propos pour une maison comme la vôtre d’avoir si peu d’efficacité et de considération pour vos clients.

I bought a scrub from the online store that gave me really bad acne and left a horrible white cast on my face that was hard to remove. I'm emailed customer services, someone replied three weeks later asking for product code and more info (even though the initial email to them was very descriptive) that was around a month ago! Since then I haven't heard anything even though I emailed them again. You'd think a company that charges so much for their product would provide good quality products and good customer service!

Ordered World Ocean's Day 100ml pot and asked for gift wrapping. Arrived in a tatty cardboard box with no gift wrapping and no protective packaging AT ALL and the cream was just rattling around in the shipping box so was damaged which I wasn't at all happy with considering the price of it. Phoned to complain, they asked me to send photographs by email (which I did) then they ignored me completely. Despite several follow-up emails they did not answer. They are arrogant and couldn't care less for their customers. I was a long-term customer of theirs but after this latest insult (not the first time they've treated me with disdain) I am DONE with them.

ordered 2nd and still nothing.
will not be using the site again ordered on the 2nd of January
there wasn't an option for next day delivery. heard nothing all week then on Saturday had the dispatch notice. Yodel status page saying "we are just waiting to collect the item", 4 emails and nothing. its a total shambles
only went via the site because wanted to try a sample for Mum to see how it goes with her. 100% will not be using the site again, the product is brilliant but the site isn't fit for purpose

Was handed free sample of eye cream in department store. No info on packaging so looked at website -
no info. As wear contact lenses needed to be sure so emailed via their website. Standard instant auto reply promised reply within 3 days. Heard nothing so tried again and have still heard nothing. Both these things give you an idea of how they value your health and safety and value their customers. I'm not using any of their products on my skin or eyes if they are reluctant to provide information