LY.com Arvostelua 256

"WARNING: ly.com stranded me at Jeddah airport at 4am after flight diversion. They provided zero assistance, then recommended Qatar Airways via Doha — which was CLOSED. I lost CNY 12,879 in documented expenses including replacement flights and hotel. After 36 days they offered CNY 200 voucher then CNY 1,400. Full legal action now filed including Beijing court, SAMR, CAAC and HKEX complaint. Order IT0JGM2603032VCC6845. Avoid this company at all costs."

They stole my money and said they would contact the airlines they took my money and haven’t gave me a refund and my flight was never found on the airlines website

I am very disappointed with the handling of my recent flight booking experience.

I purchased a ticket through Skyscanner and LY.COM for an early morning flight from BKI to KUL. Just one day before departure, I was informed that the original flight had changed and was given the option to either accept a later flight or request a refund.

I tried contacting customer service multiple times but could not get through. Since I had an important international connecting flight the next day, I went directly to the airline counter and was able to check in successfully using the booking reference provided.

After checking in, I informed the team clearly that I did not want a refund because I had already received my boarding pass. However, no one informed me that the booking had already been cancelled or could no longer be used.

I only found out after boarding the plane that my booking had been cancelled. Because of this, I had to pay again for a new ticket and also pay penalties to change my international flight. The total losses were almost RM6,000.

This experience caused major stress, financial loss, and inconvenience. Communication was unclear, customer service was very difficult to reach, and the situation was handled very unprofessionally.

I hope improvements can be made so that no other customer has to go through the same experience.

Worst experience with this site. It only asks for user details and seems to misuse them. The information it requires does not feel secure, so please do not share your personal details. Also, avoid booking flights from it. Very bad experience — it looks like it only collects personal information instead of providing proper service.

Do not use this service for anything at all. They are horrendous, incompetent, and extremely dishonest. I booked a flight with them but instead of using my contact information so that I receive updates directly from the airline, the person used their personal email address. So, when the airline cancelled the flight, I didn't get any notification and ended up at the airport only to be turned back. Then, I had to stay for 2 additional nights at a hotel waiting for the next available flight. Ly.com, now going by hopegoo, promised to pay the hotel bills but when I sent them the receipts, they did not respond anymore.

Worst experience ever! I paid extra to get the feature where I can have the option to change the dates of the ticket. And it was a medical emergency at my home and I needed to go earlier. But these scammers kept me on hook for 3 days saying they are trying their best to accommodate my request. Mark you, I paid extra already to them to get the ticket which can be modified. They kept giving me hours and excuses. Ultimately it didn’t pass through. Neither they refunded my money. I will never ever buy from them even if the ticket is being sold at the cheapest rate whatsoever! They are scam guys! I wish someone could save me from this horrible experience. But please don’t ever trust this site for your tickets! Worst experience ever! They costed me mental health and the harassment was another level of calling them and following up again and again about my own paid tickets. Good for nothing fellows! Why are they even not getting banned! Stay away from this scammers…

I was fined by Ryanair because I couldn’t check in beforehand. I checked at the emails from Ly.com so many times then finally found a super f**king tiny lines in Chinese saying that I should use their email to pre-check-in. Other than this ridiculous message, nothing on my booking document/website has any further information.

I called the service to complain and they responded me that having the important information written ridiculously small is a systematic problem but they won’t refund me. Seriously? Isn’t the platform’s responsibility to provide READABLE information?

I got charge three times and never receive my booking information. I tried to reach out to customerservice but the website would not let me it would not let me initiate a complaint or send my email or phone number for they can call me back

They refused to refund money when the flight it's cancelled within 24 hours. They don't answer calls and everything it's just emails

I purchased a flight ticket on Feb 10 for Feb 17 and I submitted my cancellation the same day.

They are in tittle to get my full refund back because I cancelled within 24 hours.

I think someone is using a box just on my information and it won't let me change it and my contact information even on frontier through the actual airline that I'm supposed to be flying out of I'm hoping that this won't be a problem when I go to board because I can't get a hold of anyone to change it through their customer service

SHOWING CHEAPER PRICE AND SELLING HIGHER

If I could give a 0 I would. They took my money and lied about not receiving it. Since it was close to the holidays I had to scramble to buy another ticket directly with the airline. It wasn’t until I checked on my tickets dashboard did I see that I had TWO TICKETS to the same destination. They wouldn’t refund me for my ticket. Horrible customer service, horrible website. Ridiculous that they even exist as a business.

Accidentally booked a flight and tried to cancell it within 24 hour of booking but did not got any refund worst experience

Fraud travel agent, poor customer service.

I don’t want to give any start for this travel agent. They are lied and scam agents only. Please remove them from google search. I book flights ticket but i got the wrong date and time not as what I picked. Very very bad. I want my refund back!

This company is a SCAM I got to the airport and it was a man on my itinerary that I had no idea who he was and they wanted me to lie and say I knew who he was in order for me to catch the flight. The airport flagged it which left me and my children stranded at the airport. I had to beg my family to send me extra money to catch a flight home because the same day flights were outrageous. This company is in China and I should have known better when the language was in Chinese. Please don't be scammed by this company. I had to sit at the airport for my son 16th birthday. All because I wanted to go the cheap route out. Don't be like me. Do not choose this company. They need to be shut down. I'm sure in the future they will be getting sued in lawsuit.. I pray I'll be apart of it . I am truly in distress. $500 gone down the drain for what they do not care about you or what you're going through. Trust me and no I could not get a refund because they expected me to give them more information. Why would I give a company that scammed me more of my personal information in order to get a refund..

Never issued my tickets, and then flights got sold out - had to cancel entire trip. Customer suport barely spoke english to help.

Do not trust this company. Google should remove them from its listings.

They charged my credit card for a ticket, but the airline later informed me that the agency had actually used a fraudulent card to purchase the booking. Although the agency provided a confirmation code, it did not appear in the airline’s system. When I called the airline directly, I learned that the reservation was invalid because of the fraudulent payment.

Had I not verified this in advance, my trip would have been cancelled at the last minute. This company’s practices are deceptive and potentially dangerous for travelers. Avoid them completely.

I have also cancelled my credit card as I don't want to be another victim of fraud.

I have several bookings with this 3rd party or airlines and its so easy the customer service are so helpful in everything you need. I recommended this.