The color was not as described. This was a dusty rose, not pink and the bag was uneven from the stitching. Lightweight box was smashed in shipping. Company will not accept returns unless you pay... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Inicialmente comprei impulsivamente devido ao design que me encantou e o preço atrativo. Mas na sequência da confirmação me dei conta de ter comprado um item que não atendia minha necessidade quanto a... Näytä lisää
Luxy Moon was the only company that had an evening bag which matched my daughter's evening gown for a family wedding which didn't break the bank. The purse was a lovely shade of olive green with a du... Näytä lisää
I was told the purse I purchased was not available four days after placing the order. Then I selected a replacement but it has not been sent out yet. Luxy does not have customer service number to call... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Luxy Moon
Yrityksen kirjoittama
Luxy Moon is a company that was founded in 2017, with the mission of creating bags for women who are looking for something different.
We want to meet customers who are looking for a evening bag that's designed but still has good quality at an affordable price.
Our brand represents the moon, which is unique and bright. It also represents women and our customers, who are unique and bright. We hope that people will see our products and feel like they can shine in the world!
Yhteystiedot
7593 Raptors Roost Ln, 37377, Signal Mountain, Yhdysvallat
- info@luxy-moon.com
- luxy-moon.com
3,2
Keskitasoinen
34 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bad Customer Service and Poor Product Quality
I ordered a crossbody purse from their site that took over a week just to ship. When I received it, the quality of the material initially seemed okay and I liked how it looked but the loop that attached the shoulder strap to the body of the purse broke within 3 uses. I contacted Luxy Moon about either a refund or replacement but because it was over their 14 day return window they said they couldn't do anything about it. I contacted them 17 days after the delivery date, that's only THREE DAYS past their window. They didn't even reply to a second email I sent them. Now I'm out $80 and have a purse I can't even use.
Edit: I had wrote a similar review directly on their site along with a picture of the purse and they removed it. DO NOT trust this company or the reviews on their site. They clearly don’t stand by their own product.
3. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxy Moon
I just checked the status of your order，your parcel arrived at the local post office on March 12.
It will deliver to you but the weekend comes. We sent an email to you, please note to check it.
I'm changing where I go get my…
I'm changing where I go get my pedicure, I'll be back your my new place. Thanks.
11. maaliskuuta 2021
Very good experience!
8. maaliskuuta 2021
I really love this bag
I really love this bag, but one little problem, but one little thing- as I got it one of the little crystal fell out.
6. maaliskuuta 2021
Vastaus yritykseltä Luxy Moon
If there is a problem with the product, please feel free to contact info@luxy-moon. com contact us, hope we can help you.
I ordered the perfect red leather purse…but....
Updating: Luxy Moon just contacted me and apologized. They said they thought my issue was resolved and agreed to replace my order. Now I will be getting the perfect black leather purse as the red was out of stock. We all need a great black purse, right? I will update again when it gets here.
I ordered the perfect red leather purse on their site and was so excited to found one I like so much. then I waited, and yeah! FedEx emailed and texted that it was delivered. As soon as I got home, I asked my daughter where my package was. She's home all day with my grandson and granddaughter and our dog lets us know when ANYONE gets near our house...no package. Nothing was delivered. No, it's not at the neighbors. Yes, they have the correct address. FedEx gets a big fat 1 start also as they have been worse to work with than Luxy Moon. So neither one will replace the purse or refund me my month. Luxy didn't even offer a discount for a replacement, I'm screwed out of $90. Yep, not ordering from again.
5. maaliskuuta 2021
Oma-aloitteinen arvostelu
Poor experience
I was told the purse I purchased was not available four days after placing the order. Then I selected a replacement but it has not been sent out yet. Luxy does not have customer service number to call so I sent an email and was advised the warehouse is backed up and they don’t know when it will be shipped. I am very disappointed in my first experience purchasing from Luxy! I wish I had purchased the purse elsewhere.
4. maaliskuuta 2021
Vastaus yritykseltä Luxy Moon
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Item not as advertised
The quality of the item is not as advertised. The colors are not the same either. Disappointed to say the least.
4. maaliskuuta 2021
Vastaus yritykseltä Luxy Moon
Dear customer, please check your inbox. I sincerely hope to get your feedback, then make the correct improvements.
This is my first review ever
This is my first review ever. Luxy Moon is a good company. Received my package via FedEx in a timely manner. Fanny pack I ordered was nice... Good quality. Fanny pack has a leather strap and a leather swatch to show the material it's made of but the fanny pack itself seems to be a little on the thin side re the leather.
3. maaliskuuta 2021
Vastaus yritykseltä Luxy Moon
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. :)
Well I order a bag they were out of it…
Well I order a bag they were out of it I got an email regarding that it wa sour of stock the lady had sent me some pictures of another one I would like I told rher the flower duffel bag I am going on vacation the 12th of March and I need my duffel bag I had paid and she said a tote bag green was out of stock I didn’t want that one....
1. maaliskuuta 2021
Vastaus yritykseltä Luxy Moon
Dear customer friend, could you check your email inbox to accept our apology? This is a misunderstanding, I hope to regain your support for Luxy Moon.
Great and helpful information to me thanks 😊
You are very helpful and I thank you very much.
17. helmikuuta 2021
Vastaus yritykseltä Luxy Moon
Sooooo glad to see your compliments, and thank you for your support :)
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