Fabulous fragrance, excellent customer service. Fiona answered my queries and concerns very efficiently. The diffuser and glass candle containers look classy. I bought these as a gift and cant wai... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
FINALLY, a lavender candle that actually fills the room with its beautiful scent when burned! Candles can be a little hit & miss; they may smell amazing at first, but once lit, you sometimes don’t sm... Näytä lisää
It's all about the little things and how glamorous is a monthly candle subscription!? I love them; the website is ridiculously easy to use and I get a childish excitement at picking out the next 'flav... Näytä lisää
Smells insane! I have Shanghai Blossom snd it’s the perfect fusion of floral meets fruity, with a slight musky undernote. Looks so chic in my home and fits perfectly with my decor. Super impres... Näytä lisää
4,8
Erinomainen
68 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä D.Y.P
Hi Anna, we are so pleased to hear you love our candles. Thank you.
Top Level Customer Service
I’m a recent subscriber and the customer service has been brilliant.
My second candle got damaged by Royal Mail in transit and they got it sorted for me so quickly.
The candles also look and smell very high quality.
18. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä D.Y.P
Hi Fraser, that is so kind of you to say. Thank you so much we really do appreciate it.
Great quality candles and long lasting…
Great quality candles and long lasting scent
22. maaliskuuta 2021
Vastaus yritykseltä D.Y.P
Hi John, thank you for the review. We are pleased to hear it!
I love the smells
I love the smells - I get a different candle each month and so far they have all been beautiful
The packaging is gorgeous too
LOVE
4. maaliskuuta 2021
Vastaus yritykseltä D.Y.P
Hi Karyn, thank you so much for your lovely feedback! I know you are coming up to your sixth month with us. Being our very first customer as a celebration your next candle will be on us! We hope you continue to enjoy them and they bring you as much happiness as they do us!
Candle smells amazing
Candle smells amazing, beautiful quality and love that I get a new and different candle every month.
17. helmikuuta 2021
Vastaus yritykseltä D.Y.P
We are so happy you enjoyed your candle. Thank you for your feedback.
Amazing!
The candles are honestly amazing quality and smell sooooo good. The packaging is just so Aesthetically pleasing and looks so good. The subscription option is also such a good idea, a new candle every month!
5. helmikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä D.Y.P
Thank you so much for your feedback Kelly. We really appreciate it.
Chelsea
Great service and even better candle. In a semi openplan house the scent filled the downstairs. Certainly beyond my expectations. Thanks!
2. helmikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä D.Y.P
So pleased to hear this Chelsea, we are delighted to exceed your expectations. Thank you very much for the feedback.
Amazing amazing amazing
I came across this lovely company. And the customer service is brilliant, very responsive. Now for the candles..... Things of beauty, the look , the smell and the longevity just amaze me. I now look forward to working. My routine is light a candle in the background and get on with work. The fragrance is relaxing and it the work space smells lovely. The subscription is good value. Luv it.
26. tammikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä D.Y.P
Thank you so much for your lovely feedback. We are so happy that you love our candles and the service.
Lovely candle great idea
23. tammikuuta 2021
Vastaus yritykseltä D.Y.P
Thank you, we really appreciate it :)
Vastaus yritykseltä D.Y.P
Hi Dominic
I hope yourself and family are well in these difficult times.
We are terribly sorry to hear you have not had a response. We do aim to reply to all communications but it would appear that your email has been missed which we are very sorry for.
In response to your email, our Luxx subscription is completely flexible and allows you to choose a different fragrance each month which is detailed in the welcome email you receive after signing up. The reason behind you receiving the same fragrance on your second month is due to it not being changed on your account.
Head to ‘manage subscription’ after logging in, here you can change your fragrance.
I hope this helps you and again I am very sorry that we missed your email.
If you need any further assistance don’t hesitate to contact me at lauren@luxxcandles.com
Thank you.
Lauren
I placed an order for a subscription…It was my bank that paid my refund NOT Luxxcandles
I placed an order for a subscription one day and my money was excepted and next day my order was cancelled by their fraud team and money refunded, I waited 10 days for the refund to show in my bank with no success and when contacted was told the refund had been activated at their end and to contact my bank,well I have and my money is now refunded to my MasterCard and they are being contacted by the bank.
16. tammikuuta 2021
Vastaus yritykseltä D.Y.P
Hi June
Thank you for your feedback.
After looking at your account I can see your first order was cancelled by yourself and the second placed a day after was then suspected as fraud. I am very pleased that the team advised you to contact your bank and that this has been resolved for you.
Thank you.
It was my bank that got me the refund NOT Luxxcandles
I placed an order for a subscription one day and my money was excepted and next day my order was cancelled by their fraud team and money refunded, I waited 10 days for the refund to show in my bank with no success and when contacted was told the refund had been activated at their end and to contact my bank,well I have and my money is now refunded to my MasterCard and they are being contacted by the bank.
16. tammikuuta 2021
Vastaus yritykseltä D.Y.P
Hi Antoine
Thank you for your feedback.
After looking at your account I can see your first order was cancelled by yourself and the second placed a day after was then suspected as fraud. I am very pleased that the team advised you to contact your bank and that this has been resolved for you.
Thank you.
I was a new customer and recieved my…
I was a new customer and recieved my first order which had a faulty wick. The company identified there was a fault in production with the batch and are notified me to say I'd be receiving a new one.
Really impressed how proactive they are, to ensure Hugh quality of the product and customer service.
11. tammikuuta 2021
Vastaus yritykseltä D.Y.P
Thank you very much Hywel. Your feedback is really appreciate.
Underwhelming
I was extremely excited to receive my candle however it was completely underwhelming. It is barely aromatic and hardly any of the wax melted on the first burn ( I should add that I let it burn for just under 4 hours which is the max duration recommended and I know how to properly use and maintain a candle). I am somewhat candle obsessed so was really excited to find that candle subscriptions existed however, in my opinion, investing in these candles just isn’t worth the money. I’m hoping I just had a bad batch because I really dislike bashing small businesses! Hopefully they can improve in the future.
11. tammikuuta 2021
Absolutely love the Candles from…
Absolutely love the Candles from Luxxcandles.. Very fast and efficient service, if I could give more than 5 stars I would.
19. joulukuuta 2020
Great Overall Experience
Candles smell amazing, and the staff were so helpful when deciding which candle to get for my partner, and I got a great choice. The Bergamot and Grapefruit candle smelt amazing and burned for days, well worth the money. Would recommend.
15. joulukuuta 2020
Oma-aloitteinen arvostelu
Not at all a good experience.
13. joulukuuta 2020
Best candle ever !!!!
9. joulukuuta 2020
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