We take all public allegations seriously and are compelled to respond given the serious and defamatory nature of the claims made by Mr. Akin Sahin, the operator of Sendegaro.com.
We categorically deny the accusations of misconduct, including the alleged data privacy violations and retroactive policy manipulation. The statements made are not only factually incorrect but also legally unfounded and appear to be intended to cause reputational harm to our business while an ongoing commercial dispute is in legal mediation for unpaid orders are ongoing with this business operator.
1. Data Privacy Allegations
We maintain strict adherence to data protection laws, including the General Data Protection Regulation (GDPR). At no point has Luxury Distribution unlawfully disclosed or shared personal data of any customer. These claims are wholly unsubstantiated. We are currently reviewing this statement for potential violations of defamation and false accusation under applicable civil and data protection laws.
2. Dispute Context
The reviewer failed to mention that the transaction in question was fulfilled and goods were successfully delivered to an end-customer in the United States. Despite this, a chargeback was initiated by Mr. Sahin, and the matter is now the subject of a pending legal dispute and mediation proceedings. It is inappropriate and potentially prejudicial to publish accusatory commentary while this matter is before a legal authority.
3. Harassment and Retaliation Claims
We firmly reject all claims of unprofessional behavior or harassment. Our communication has remained within professional and legal boundaries. Any suggestion otherwise is demonstrably false.
Important Notice
We reserve all rights in response to the publication of defamatory and misleading statements. We are actively reviewing legal remedies available, including but not limited to pursuing claims for defamation and damage to business reputation.
In the meantime, we remain committed to resolving commercial disputes through appropriate legal channels and encourage all parties to act in good faith during ongoing proceedings.
Sincerely,
Legal Counsel for Luxury Distribution