Luvly Arvostelua 492

Horrible experience! I do not do subscriptions on something I have never tried. Somehow I got submitted to subscriptions for $63,59 for something I NEVER agreed to. I had wanted to try the face yoga and only got these emails for all kinds of ads to buy more! My husband missed a few of the charges but once he brought it to my attention, I canceled them and it was a tricky process. Cannot get a human on the phone. BUYER BEWARE!!!

Horrible dont waste your money!! The so called facial exercises are so basic and once your trial ends they charged me $63!! I called to cancel because I didn't authorize auto renewal. They said no refunds but I can have it for additional months for free. No thanks! Worthless!!

If i could give a zero I would.
DO NOT SIGN UP TO RECEIVE ANYTHING FROM THEM. DO NOT GIVE THEM ANY BANK INFORMATION. THESE PEOPLE WILL BILL YOU FOR SERVICES.
THEY DO NOT RESPECT THE WORD CANCEL.

They had an offer in the app and I wanted to know more, and the result was that they had booked me with a personal trainer and charged my card with 450 Swedish Kr, like 45 dollar. Not telling me the price and not giving me a chans to choose it or not. Scammers!!!

ABSOLUTE SCAM! ALL GOVERNMENTS SHOULD BLOCK THEM FOR PREDATORY CHARGES. Signed up through Instagram and was charged 99 cents, then 17.89€, then 55.90€. Was never able to login to anything, and when sending an email to cancel, they “couldn’t find my account” and continue charging my account every few days! Thankfully Revolut lets you block charges on specific businesses. Every few days I have denied charges in different amounts from Luvly. They will not stop!!!

Scam, be aware and do not subscribe!

Wish you had zero stars !
Was interested and signed up for£15 month trial .Within minutes I was charged £39.49 for something I believe I declined., which then appeared to be a subscription. I am now struggling to find a way to contact them to complain.
I would recommend avoiding Luvly completely.

Do not use this company. I was charged for a service I never intentionally purchased, the transaction was triggered simply by opening the app, immediately leading to a “thanks for your purchase,” before I could stop it. I receive daily notifications from them and assumed it was just another one of those.

Since then, trying to get a refund has been incredibly frustrating. I’ve only received repeated automated responses, with no real support or clear confirmation.

They are extremely difficult to reach and have been unable to provide any meaningful support. My recommendation is to avoid this company at all costs.

Don't waste your money it is just generic information that you can get on the internet it is not personable at all it is a waste of money and a joke to say the least. Hands down the worst waste of money I have ever spent

Warning!!! Dangerous app!!!

I cancelled my subscription via Google Play and was sure everything was handled correctly — yet charges (~$39.98/month) continued under FAST-LUVLY-CARE.

Google explicitly confirmed these were not Google Play charges, but external card charges, meaning the cancellation I relied on had no effect at all.

In practice, you can believe your subscription is cancelled, see no active subscription, and still be charged.

The billing structure and cancellation process are not clearly explained, and it’s very easy to misunderstand how billing actually works.

After this happened, I found many similar complaints describing the exact same experience.

This case has been escalated to financial regulators (e.g., FTC, EU consumer authorities)Investigation and the payment processor for review.
You are warned!!!

I am terrible unhappy with the app and my credit card has been charged more than once for values that never were mentioned at the time of getting the app.
I had to cancelled my credit card as I started getting chargers of items I never bought. A total scam.

Taking money from my account. Tricked into subscription- as if you would pay over £40 a month. Better to look on youtube and no results seen anyway!

Subscription trap. Look at the other reviews with bad rating because the positive reviews are fake.

Wat een oplichters, helaas heb ik dezelfde ervaring als de andere mensen die een review hebben geschreven. Na de proefperiode blijven ze maar geld van mijn creditcard afschrijven. Nooit aan beginnen, wat een vreselijk bedrijf.

DONT BUY THIS APP THEY WILL SCAM YOU AND TAKE YOUR MONEY WITHOUT YOUR KNOWLEDGE!!

DO NOT GIVE YOUR BANK DETAILS TO THIS FRAUDULENT COMPANY. THEY WILL WITHDRAW MONEY FROM YOUR ACCOUNT THAT YOU HAVE NOT AGREED TO.
I SIGNED UP FOR A ONE OFF, SEVEN DAY PROGRAMME AND THEY PROCEEDED TO TAKE NEARLY £40 FROM MY ACCOUNT SEVEN DAYS LATER. ALSO, THE EXERCISES ARE ABSOLUTELY NOT WORTH IT. GO ON YOUTUBE FOR FREE FACIAL YOGA.

This is a scam. They never delivered the products and billed me for services I did not purchase. They also never gave me access to their site, I am not even sure there is a real user interface.

Would give zero if I could. Awful customer service and hidden costs, keep well away.

they have charged me over $800 AUD without me even knowing - this is a scam - be warned they are not a legitmate company - after the initial period they increase the amount and charge you 5 x the price every month - i just didn't notice :( they never sent me a reciept or anything.

Another victim of their false subscription advertising - charged £100 unknowingly and had no idea. Trying to get my money back. The worst!!!