Lush Cosmetics North America Arvostelua 

A little goes a long way. Balances my oily scalp and I've noticed less hair loss. Would be nice if there are more sales on popular items, or shipping discounts to offset the minimum spend. Otherwise, loyal customer.

Regarding the company LUSH NA -

I love lush products I use everything from bombs and bubbles to soaps, shampoos, face washes, lotions, perfumes, and other potions. The scents are great and getting better. The ingredients are generally TDF.

That said there are minor issues-

First, some of the fundraising projects are political and for a company that very recently printed ‘for when the world is too much with you’ (Wordsworth) on your bags it’s a tad confusing. I agree with every cause you support, it’s just now you put the world’s sadness in my tub which is the one place I want to forget it for 30 minutes.

That said it’s nice that you have a social conscious. And your stance on animal testing is so important kudos. Love the current bags.

I gotta say though, I hate online shopping unless it’s for a product with a container because the unwrapped products I order arrive broken and dirty and we have to hunt for packing peanuts everywhere. I understand your desire not to waste packaging and applaud it but not when it means that a bomb I pay $15 for comes in bits.

MORE IMPORTANT ABOUT MY STORE PLS NOTE:

Your store in Pt Claire QC at Fairview mall is the best! I have been a Lushie since you were only on High street in London and outside of the OG store, this little mall store is my favorite shop. Not because it’s huge or has the most stock, because the people who run it are the most extraordinary young people you will meet today.

I want to bring one employee to your attention. Her name is Hope (it’s apt she gives me hope) and she just brings me to tears with her kindness. She knows everything about every product (as do I we have great chats) but it’s more than that. She is just so kind. And she is so considerate of my disability.

I don’t want to go into detail on a public forum but believe me when I say she regularly goes so above and beyond for me and for my husband - who is visually impaired -he picks up my orders quite often he raves about her too.

Please LUSH North America, if you ever single out employees for representing your brand the way you want it to be represented consider her. She is a wonderful ambassador!

Feel free to reach out for more particulars

PS
There is a comment below about disability access and my experience is the opposite. I’m a paraplegic with spasticity. I’ve received help from your staff and store very time I get there whether I was in a manual chair, on my scooter, etc. The staff always went to great lengths to accommodate me - they ensured I had full access to your shop in my bulky chairs - not just to pick things up. And it’s not a new phenomenon I’ve been in a chair for over 25 years.

When I’ve sent others to pick up orders for me they also make it as easy for them as possible.

I am sure that commenter was very frustrated and I get it. Canada does not accommodate disability well, but that’s not on LUSH. Until Canada adopts a policy similar to the Americans with Disabilities Act to force malls and public transport and all buildings and streets etc to be functionally adapted we are in a bit of a pickle, but I don’t see how that is on your corporation.

Most of there products harm human hair and skin, i do not recommend, pls go check ur herbal store and stop promoting cancer and boycott them swines

I visited lush at the champlain mall in moncton,, I am so beyond blessed with the service my mother and i got,
chantel had recommended me to the herbalism fresh cleanser
my face has never felt to soft in a long time
and the mask of magnaminty, i will never purchase another mask besides this one
i looked in the mirror in awh at how shiny smooth and fresh feeling my face was
i was given the super milk leave in conditioner, it smells like marshmallows i absolutely love the way it feel in my hair,
10/10 i will definitely be back

Omg one of the best LUSH stores. The team is sooo sweet and they all genuinely help you to find a product right for you. I was so lucky to have Qaitlin help me out in the store and she was soooo sweet and amazing, truly a gem at LUSH!!

Will never purchase from Lush again! Just tried to purchase on their boxing sale 50% off deal and upon checkout added my 100 dollar gift card and an error occurred and cleared my checkout items. I added again and checked out and my gift card was at zero!! No order or deals and no gift card!! as every thing goes out of stock so quickly with these specials. If your website can't handle large amounts of people do in store deals only!! Never will order again.

Celestial cream formula has changed ...thicker and different ingredients and different ratios.
So sad :(

I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart.

As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs.

What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home.

Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention.

Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values.

The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one.

To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team.

Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.

“race, national or origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which you have been granted a pardon, and there are others.”

A lot of people needed to stop and “think”. What would it have been like to be health medically disability exempt? What would it have been like for almost three years ninety per cent of the time on line, curb side, delivery only, and a lot of places not even offering that or it does not apply. Think about how people have all sorts of different circumstances, that can make it even worse (i.e. no car; can’t afford the extra costs and problems (not able to see product personally, returns, having to ship back usually at cost and difficulty to purchaser, and other problems) involved in most on-line shopping; depression; no internet; illnesses/disabilities (them or family); cannot drive; lost their means of income; no financial help (the loop holes); alone; and the list goes on). The consequences physically, mentally and emotionally were devastating or even deadly. You were not keeping “everyone safe”.

Some of the statements in answer to this serious exclusion, such as “we offer on line, or curb pick up, or delivery, etc.” was extremely ignorant, selfish, and pain causing because it is NOT the same thing. Especially not for that length of time. Simply put, there is a need to do a lot of things in person, for many various and obvious reasons. We all know this. The truth is other people can indeed imagine what it would be like, because they had to experience some of it, but only some of it, and at a hugely lower level. So just imagine what health medically disability exempt people went through. The truth is just plain and simple, that you simply don’t care about those others. Your own selfish needs were only important.

100% serious legitimate reasons for health medical disability exemptions. If you do not know them, then you should have educated yourself about them.

Health exempt people were very responsible in the ways that counted, and cared about “everyone”, and were less of any threat to anyone than most of those who wore masks for many reasons, you can bet on it. There is a long list of reasons, in regard to both the health etc. exempt and those who wore masks. A lot of people though were capable of figuring that out on their own. You acted irrationally with your fears and only self-concern. We were and are not “dispensable” people. We should never have been harassed, bullied, threatened or attacked by any store etc. or others or denied services, etc., inside or out, that were offered to others. We needed them also. Desperately. We had a basic trust in others, and so should you have.

You chose to not follow the governments’ exemptions.

As I stated, your store went off my list, but I’m sure you could not care less. I was in the past a regular customer. I will never again give Lush my business. Thank god that some stores cared about “everyone”. This chain of stores was not one of them.

People were free to wear masks and still are. You did not have the moral right and should not have had the freedom to try to force masks on us thereby disrespecting and not caring at all about our well-being, safety, and life, and if we could not then your denying us the same type of needs and rights as you thereby disrespecting and not caring at all about our well-being, safety, and life.

Extremists on one side or the other. Some of us preferred the middle ground, caring about “everyone”.

We can never be 100% safe unfortunately. There are so many different types of threats. We shouldn’t add to the harmful things because of fear.

To have the attitude that you want to be and think you can be 100 per cent safe, or safer, or gain something else by denying others the same rights as you have, was and is just not right. Always has been not right, is not right, and always will not be right.

Lush & I go back many years. As each year goes by, Lush comes back with new & better goodies as well as upgrading their stellar customer service. Especially from the SQ-1 store in Mississauga, Ontario, Canada. That store's team is a winning team in all aspects, especially their humanely amazing customer service.

I love their bathbombs, but I also love their commitment to pay fair wages, use sustainable packaging, and only sell cruelty-free products. My favourite bath bomb is the galaxy one. I think it's called "Intergalactic."