Lunvra Arvostelua 76

POOR COMMUNICATION AND SERVICE

I never received my order, and then when I tried to re-order the order was just cancelled with no explanation Support does not answer my requests

Nooit aangekomen. Website en bestelling niet meer in te zien en bestelling nooit aangekomen. Complete oplichting.

Bought a couple of clothes in the summer stupidly believing this was a UK based company, closing it's London shop and having a moving sale (as many have written before), received a bag of appalling quality rags a few weeks later. Insisted on returning (paid another £20 to return to their warehouse in China). Return was received on October 1st, 2025, and I am still back and forthing, trying to get my refund.
It's clear as day that this is a scam company. Beware!

This is a scam. Experienced all said by other reviewers. It would be a negative star if any. Product is of poorest quality, not as advertised. Will try to pursue with refund and file a complaint.

I've reached customer service way before the parcel arrived, on the day I tracked the order number and realised items are shipped from China. The response was quick and seemed professional but today items arrived and I understand these products are made there and shipped from there and you might as well find them on Temu for a 10th of the price.

Quality is not good, very cheap materials and packed as if to be sold at the street corner on a rugged table.

The online shop is now "reopening soon", which raises some questions too...

I will try to issue a return/refund but I reckon my chances are quite slim to see any penny back.

Don't recommend this shop.

This company is a scam. Clothing looks good on pictures, but quality and sizes of garments are not very good. Luckily, I could afford to lose money on this occasion, but you need to have your wits about you when buying from buying from fraudsters online. AI is very frightening and helpful for crooks.

Do not buy from this site the quality isn't what it's made out to be and its not a London UK company

Exactly the same as everyone else.
All of the photos of goods are proper quality but what you receive is polyester tat from China.
Offered 20% refund but argued to get 50%
Clearly a scam with the line about a store in the UK closing down.
I think they should be stopped from advertising.
They know they are sending you nylon tat and effectively get 50% of everything we pay them as we all request refunds.
Shocking!!!

Dress was poorly made, shapeless, bad fit and design. On adking for a refund I was offered 20% and keep the dress! I refused and finally settled on 50% as could not do the the aggro returning to China. I too ordered as it said it was a UK company moving from Shrewsbury.
AVOID LIKE THE PLAGUE

Products are not as shown in the advertisement.
Products are not good quality.
Products are made and delivered from CHINA not London.
Returns need to be paid for and international postage delivery isn't cheap.
I took the option of 6% refund and now have a joke present that we will hopefully all laugh about at Christmas!
They do reply to messages but this can not excuse the terrible and cheap products that are misrepresented in the advertisement.

I ordered a textured dress from here as it looked good on the website. Don’t order from this company. The dress was cheap polyester (I thought it was linen). Shipped from China so took weeks to arrive. Now I’m struggling to return and have to pay shipping costs!

Avoid at all cost. Advertised as a company relocating from London. Turns out the goods come from China. The quality is appalling. No labels on the garment only a size label. I have shipped back to china as requested to get a refund at my expense. We wait and see if they stick to their promise. Totally misled on this one.

Adverstised as a London based store relocating to Shrewsbury (my hometown) hence a closing down sale during the relocation. Photos looked good, sale price seemed good with free delivery. After placing the order realised that it is coming directly from China, and there is no London store - they are not even UK based. Item took three weeks to arrive and is of the poorest quality. Basically a scam. Waiting to hear about a refund but not holding my breath.

Update: after many emails complaining they increased a partial refund to 50% from an initial 20% offer. The item will be going in the bin.

SCAM! No london store fake sale. Product is AWFUL , bad quality. This is a total scam!

Does not even resemble the article ordered.
Different material, colour and shape.

REGRET!!! Honestly I do wish I had looked up the company first, took 3 weeks to arrive and the cheapest material imaginable. You cannot even adjust the dungaree lengths it’s just a black piece of plastic that goes up and down for show. More like bin liner material… not even worthy of that

This Company is a total scam. Goods are from China and will cost a fortune to return.
Disgusting. They should be prosecuted
Rate them zero

Appalling Chinese company - avoid. Item was very late and is of shockingly poor quality, and the communication I have had from them is laughable. Spare yourself the stress and don't deal with these people.

SCAM!!!! This would have been Zero stars if possible! They claim to be closing a store in London yet the items are shipped from China. What arrived was a cheap, poor quality play suit, the print was terrible, it look like it was drawn by a child, in the middle of an earthquake.

I have tried to return the item and they have said I need to pay return shipping to China, even though the misleading advert said they were due to a store closure in London. A scam and absolute idiots to deal with via email!

Do not order from this company … they use false images… waited weeks for order and then quality is horrendous… nothing like the dresses I ordered.