I love LRM bags. The quality is excellent. The customer service is so good. Always getting back to you with help and support. I recently bought the Sofia rattan for my holidays and I’m lovely it.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I wish I had read these reviews before ordering, I have sent several emails with just an automated response. I ordered a bag on the 19th of August and if I collected it I could have it in 24 hours . O... Näytä lisää
I ordered a mini Polly bag in the outlet sale, and I can’t believe how quickly it arrived. I ordered it at 9am on a Friday and it was delivered at 2pm on a Saturday, and that was with personalisat... Näytä lisää
Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Personalised leather bags and accessories
Yhteystiedot
Unit 16 Smithbrook Kilns, GU6 8JJ, Cranleigh, Yhdistynyt kuningaskunta
- 01483672014
- hello@lrmgoods.co.uk
- lrmgoods.co.uk
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 42 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic Bags and Customer Service
Ordered a bag from LRM and absolutely love it. I contacted the team as I had a couple of queries before purchasing and they were super helpful! Could not recommend this company enough!
Excellent service and products
Excellent service and products. I have been so pleased with everything, thank you LRM! Great care is taken with orders and the quality all round is impressive indeed.
I absolutely love my LRM bags
I absolutely love my LRM bags! I have three bags, a purse, and a makeup bag, and I use them all regularly. The quality is outstanding—the leather is incredibly soft, and the personalization adds such a special touch. LRM is a brand I always trust for beautiful, high-quality products that stand the test of time, and I often give them as special gifts!
Beautiful bag
Beautiful bag, perfect cross body style in navy with my initials Plenty of room for essentials. Service was excellent.
I am completely the target market for…
I am completely the target market for these bags. I love the quality and that they do not have massive logos all over them which I find tacky. The designs look great, are practical and I’m often asked where my three bags are from so I absolutely steer people to the website. The personalisation is also a lovely bonus, included in the price. Looking to buy a heart shaped one for my daughters birthday. LOVE!!!!
Beautiful bags
I have bought several bags from LRM.
Beautiful bags with good quality leather and perfectly described as on their website.
Fantastic service with immediate delivery, I highly recommend thus company
The worst company
The worst company I have ever had the misfortune of dealing with. I sent back a FAULTY bag at my expense. I received a credit note code which didn't work to buy another bag. I was promised £39.99 will be refunded to me and I am now at 24 emails to company. The ladies are running this comapny into the ground item by item and losing clients left right and centre. Shameful treatment of clients and still have the nerve to ask on IG "why do you only buy bags on sale from us? " I suspect I will never be refunded. Out of pocket too for over £100.

Vastaus yritykseltä LRM Goods
I have 3 LRM bags and 1 due to arrive…
I have 3 LRM bags and 1 due to arrive tomorrow. I am in love with each one. Delivery is very quick, the bag comes very carefully packaged and the quality will not disappoint. The Emma bag is perfect size for me as a type 1 diabetic I am able to carry my insulin, testing kit and a small sugary drink, all organised perfect and easy to find. Thank you, one very happy customer here.

Vastaus yritykseltä LRM Goods
Appalling Customer Service
Ordered a bag on 1 June 2024 but to date I have not received it. Money been taken from account. I have sent numerous emails with the promise I should receive the bag by the end of June. Still waiting. Customer service is appalling. Initially I received replies but now this has stopped.

Vastaus yritykseltä LRM Goods
Only buy from this company if you are…
Only buy from this company if you are 100% certain you won’t need to return anything.
I fully complied with their returns policy and returned a handbag using signed for delivery service . The tracking tells me it was delivered but they have refused to refund me as they can’t find the parcel. I don’t think this should be my fault! I am now £100 out of pocket, so disappointed. Terrible customer service and very slow replies to emails. I have complained and no response. Beware!!
Horrific… the customer service is…
Horrific… the customer service is diabolical… you can’t speak to anyone and nothing is their fault… I have given my number for them to call me but that doesn’t seem possible
The products are as described and delivered on time
I bought a small sling bag for travelling and liked it so much, I ordered the larger version for every day.
Both products are as described and arrived punctually.
Like other customers, I am very likely to order another bag in a different colour soon.
Poor customer service
Ordered a popular bag from this brand, when it arrived, the bag smelt horrendous; almost like burnt plastic! I left it to “air” out in hopes it was just the packaging but the smell did not dissipate. I contacted LRM on 15th February 2024 with my concerns and a lady called Rachel said she would look into this for me, as it may be down to the tannery in Italy they use. Fast forward a few weeks! They agree to send out a replacement bag but I would need to return the smelly bag back to them, of which I did in a timely manner and sent proof of postage in the same email chain. (15/03/24) No updates since. I have reached out and asked for an update of which I have had no response, despite your automated email saying 24hour response time! I have essentially paid for an item I don’t have and nor seems like a replacement is ever likely and at £50 a bag it’s not exactly a small loss. LRM was a small brand that I started supporting and have purchased a few items previous to this issue without any fault. It is such a shame your customer support has ruined your brand for me.
Best bags I've owned.
I have purchased three different bags from this company since discovering them and ALL of them are fabulous! Such great quality, stunning colours and range of shapes and sizes. They have some real classic staples that you can use year after year. I always recieve so many compliments when using their bags and I can't recommend them to people enough.
Amazing bag
Amazing bag . This time I purchased the Fleur bag . I have a Rosie Circle as well . I love the Fleur for it is very light and as described takes all I need in a handbag and more . Love the two straps with it as well . Customer service as always amazing , always available when a query on anything . Delivery is super quick . Thank you so much and please can you do a Navy one for winter and some more bright colours for summer . I love LRM bags .

Vastaus yritykseltä LRM Goods
Lovely handbag from a woman owned business.
I recently purchased one of their new releases, The Fleur, in black. It’s a lovely hip/sling/crossbody bag. It has 2 straps. The thinner leather one is a bit short for my liking - that’s just a person preference. The thicker, second strap is quite nice and comfortable for me. Adore it!! I try to purchase as much as I can from small businesses - especially if they are women owned. I have a couple bags from LRM, including their Pippa bag. LOVE it, too. As I have bad hands and dexterity issues, using a bag with a top handle is just far too much and if I use a shoulder bag for more than 30 minutes, l'll be regretting it for days to come. These crossbody/hip/sling/waist bags are absolutely brilliant! With this new bag of theirs, The Fleur, I'm able to put all my normal items that I put in the Pippa, as well as a reusable shopping bag that I try to always carry. I look forward to spring and possibly some bright colours in this Fleur style. It’s a great sized, gorgeous leather bag - that is not too heavy. I cannot recommend it enough. A big thanks to the lovely women who own LRM and their staff for packing the bag so nicely and getting it out to me - even with all my “asks". I have a bit of an obsession with high quality handbags and own many overpriced, designer bags. However, LRM bags are the ones I go to first. The Fleur and Pippa are just fabulous, on trend, well-made handbags.

Vastaus yritykseltä LRM Goods
Absolutely love the Lucia woven bag
Absolutely love the Lucia woven bag. Was given it for my birthday with the matching Lola tote bag in black. Gorgeous leather with a beautiful suede lining.
Have received loads of compliments. Will definitely be ordering again in a nice summery colour. Thank you LRM.

Vastaus yritykseltä LRM Goods
A great investment
My cream Lola Tote is such a great investment- smart, durable, versatile- a great sized bag for shopping/ gym / travel. I add an LRM long patterned strap for a jazzy look. The long zipped closure, plus inside compartments, keep your valuables safe. Definitely recommend this useful and stylish bag.

Vastaus yritykseltä LRM Goods
Beautiful handbag received as a gift
I received a Pippa as a gift and I just wanted to write a review to say how beautiful this bag is. I ordered an additional strap and it was delivered the next day. I always try and support small female led businesses and will be recommending to all my friends.

Vastaus yritykseltä LRM Goods
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