Lowell Group Arvostelua 351

TrustScore 1.5/5 tähteä

1,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

They bought bad debt of mine, and despite their various tactics to try and seduce me into paying, failed miserably. I wrote informing them I was 'judgement proof' and not to waste their ti... Näytä lisää

Saanut 1/5 tähteä

Harassment!! Letters, phoning my mobile.. Even my husband's phone which I never gave you because it's not his debt. I block you and you try again using a different number and I block you again and so... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Nur schlechte Erfahrung mit diesem Untenehmenskonstrukt gemacht. Emails werden gar nicht beantwortet, 30 Minuten Warteschleife bei Anrufen, dann mit unhöflichen Mitarbeitern konfrontiert mit schlechte... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Lowell are chasing me for a JD Williams Simply Be account I have never opened. I told them someone used my name because this is not my debt and they said that they cannot find any evidence of fraud.... Näytä lisää

Yritys on vastannut


Yhteystiedot

1,3

Huono

TrustScore 1.5/5 tähteä

351 arvostelua

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On vastannut 91 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Approx 2 yrs ago I got a letter from…

Approx 2 yrs ago I got a letter from Lowell saying I owed them money.I asked the staff member to prove it,they said I had paid by cheque on 4 occasions.But I have never had a cheque book ,so I asked them to send me proof of the cheques,and the ammout of money I owed them.I have never heard from them again.As this company are not legalised debt collectors and cannot force entry nor enforce a debt,advice to others be aware.If I owed this money and they couldnt provide me with me copies of the cheques I asked for ,how legal are they?

8. elokuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Ann,

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at https://www.lowell.co.uk/contact-us/ .

You can also find useful information about some of the legal positions behind debt companies at https://www.lowell.co.uk/help-and-support/faqs/assignment-of-debt/.

We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Absolute joke

Absolute joke - had my phone stolen in 2013 and a police report written; now say I owe nearly £2000 and put a CCJ on my account in 2019 for an old vodafone account that I complained about so many times. The way these people treat victims of crimes is appalling!

23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Tom,

Thanks for getting back in touch.

I'm sorry to hear you’re unhappy with our service.

We take all complaints seriously. You can read about our complaints process at https://www.lowell.co.uk/complaints-process/.

I can see you've been in touch and we're doing what we can to help, thank you for your patience and we'll be in touch as soon as possible.

Thanks,
Ana



Hi,

I’m really sorry to hear this, tom. Thanks for reaching out to us here. We’ve sent you a Trsutpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

they brought a debt with one year to go…

they brought a debt with one year to go before it is timed out and all they do is keep harassing. I have now asked for a settlement figure, and they do not want to provide this without me filling out a full financial review, which I do not want to do, as i have made it clear that i will pay and hold the money. they do appear to put obstacles in the way all the time.

15. elokuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Edit 19/08/2024:

Hi,

Thanks for getting back in touch.

Unfortunately, I was unable to locate an account with the details provided. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana





Hi,

I’m really sorry to hear this. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Scam sneaky company

The call me and send me Gmail’s and texts. Telling me I owe money. But I don’t. I owe nothing.
They try to get me to give them personal details which they have in front of them.
They won’t leave me alone. I’ll have to sue them for harassment. If this carries on.
And now they’re hassling me on trust pilot. Trying to get me to sign in to their website. I don’t owe any money so fog off

13. elokuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Edit 14/08/2024:

Hi Dogmai,

Thanks for getting back in touch.

As you’ll appreciate, we’re very careful about protecting our customers’ data. We never disclose any personal or account details without running through our security checks first. This is so we can be completely sure that we’re talking to the right person.

Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana




Hi,

I’m really sorry to hear this, Dogmai. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Interesting to see the other feedback…

Interesting to see the other feedback regarding Lowell. I have had my suspicions confirmed.
I received a letter claiming I owed Vodafone some money after closing my account with them in 2019. Yes you read that right. Lowell must think I was born yesterday. 2019 and Vodafone haven't made any attempt themselves to contact me regarding this false claim I owe them money. Come on? I have since been to my local Vodafone store and they admitted it was an error on their part claiming for a service I had cancelled. They were great about it and immediately began to correct the error. Even the lady I dealt with said she had had problems with Lowell and hated that Vodafone used them for debt investigations.

10. elokuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Edit 13/08/2024:

Hi John,

Thanks for getting back in touch.

Thanks for telling us about your query. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana



Hi,

I’m really sorry to hear this, John. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Why does this company still keep…

Why does this company still keep pestering me.
I owe NOTHING!!!
There is NOTHING on any of my financial reports.
I have NO county court judgements!
I feel so sorry for the people that are working for this NAFF company. It must be sole destroying for you.

26. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Miss Kinder,

I’m really sorry to hear this. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Buying debt should be illegal

Buying debt should be illegal.

Before you come in with the "we do our due dilligence" clearly you do not. You are practically a fraud company and i hope someone does a complete investigation and closes you down for good. We are not your "customers" we do not need nor ask for your service. Stop contacting people, close your business and maybe think about the ethics of this line of business before even considering working again

23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Dave,

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at https://www.lowell.co.uk/contact-us/ .

You can also find useful information about some of the legal positions behind debt companies at https://www.lowell.co.uk/help-and-support/faqs/assignment-of-debt/.

Thanks,
Ana

Saanut 1/5 tähteä

They put marks on people credit…

They put marks on people credit reports,but when the problem been sorted, they can't remove it out only after 6 years.They are rubbish. Thanks Lowell.

21. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Florin,

In most cases, a default will have already registered on a customer’s credit file before we buy their account. This stays on their credit file for six years. Once they pay their account in full, we let the credit reference agencies know so they can change the default to satisfied, with a zero balance.

As the data controller of our customers’ accounts, we have a legal duty to make sure that the information we report to the credit file is correct.

I’ve sent you a Trustpilot request so we can look into this for you.

Thanks,
Ana

Saanut 1/5 tähteä

Hopefully leaving this review will put…

Hopefully leaving this review will put me in touch with a customer support agent.

I’ve received voicemails/calls from yourselves. I’ve tried logging in to make payments and ensure a plan is setup, but it’s saying your site is down and has shown this everyday for the past week.

There is no email address on your site so I have put through a complaint form in the hope that an agent would email me.

I won’t be calling your office line as I work long hours, but would appreciate if someone could email me and let me know when your site is working so I can ensure a payment plan is setup. I also need to update my address on your records as I moved house 4 weeks ago and assume that you have been sending letters to my old address.

Thanks

21. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Edit 26/07/2024:

Hi,

Thanks for taking the time to message us Sophie.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks,
Ana



Hi,

I’m really sorry to hear this, Sophie. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

0 Sterne geht leider nicht

1 Stern, weil 0 Sterne nicht geht!
Ich habe keinerlei Schulden. Damit besteht auch kein Grund mich permanent seit Tagen telefonisch zu belästigen. Wobei ich mich auch frage, woher diese "Firma" meine Nr. hat.
Im übrigen unterhalte ich mich grundsätzlich nicht mit Anrufbeantwortern und ähnlichen Ansagen. Nr. werden blockiert und ich habe Anzeige erstattet!

20. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Hexe,

Thanks for your feedback, but it looks like you may have intended it for another company. We’d suggest reaching out to them directly. If you have any questions about Lowell UK, please get in touch at https://www.lowell.co.uk/contact-us/.


Thanks,
Ana

Saanut 1/5 tähteä

Constant letters received for accounts that are not mine!!

Constant letters to my home regarding not 1, not 2, not 3 but 4 – 02 accounts that I have never had. I have lived in Sheffield all my life and am male. These letters relate to a person who is female and lives in Abbots Langley, Hertfordshire where I have never been in my life. I have never had these accounts. I finally managed to alert 02 to this issue and the accounts were removed from my name only for them to reappear on my credit file, in default, now under Lowell Group!! Absolutely disgusting behaviour to send me these letters without doing the proper research to understand if the accounts are actually mine. 02 have a lot of questions to answer on this and so do Lowell who are threatening to come to my house to recover the debt. Bad, bad company in my opinion, you need to learn ethics and integrity instead of just hoping people will roll over and pay a debt that is not theirs for a quiet life.

11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Edit 16/07/2024:

Hi Andrew,

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks,
Ana

Hi,

I’m really sorry to hear this, Andrew. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Absolutes Chaos niemand erreichbar wenn…

Absolutes Chaos niemand erreichbar wenn man zahlen will

11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Paul,

Thanks for your feedback, but it looks like you may have intended it for another company. We’d suggest reaching out to them directly. If you have any questions about Lowell UK, please get in touch at https://www.lowell.co.uk/contact-us/.

Thanks,
Ana

Saanut 5/5 tähteä

Your representative on the telephone…one less worry

Your representative on the telephone Mohamed,
Who I spoke to today was very considerate and spoke calmly to me explaining all the help available to myself I felt more relaxed after his help.

10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Kevin,

Thanks for taking the time to tell us about your positive experience with Lowell. We really appreciate it!

Ana

Saanut 1/5 tähteä

con merchant O2

Lowell you obviously don't look at your own reviews and insist on payment that do not exist the cards I have from o2 are pay as you go I have already sent you photos of these cards but your arrogant behaviour is getting in the way I do not owe a termination fee if you don't like take me to court where i will ask for compensation from lowell when the court sees these cards you will be forced to drop you case against me and compensation will be awarded believe me I will also ask the court to look into the sales techniques used by O2 with the intention of compensation from them. check lowell's review and see the photos for yourselves.

today the 11 July spoke to Elisha EB35 who has resolved my problem. Thank you so much for your time and thank you for resolving the issue. It is appreciated.

5. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Edit 10/07/2024:

Hi Andy,

Thanks for getting back in touch.

Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana


Hi Andy,

Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Bad Customer Service

My account had been transferred go Lowell Financial in which they are suppose to honour the same agreement I had with the bank that the account came from but the agent at Lowell Financial was pushing me to make a payment today and wanted me to pay more.
When I called back to speak to complaints or to a manager the agent who answered the phone had a complete attitude problem refused to put me through to the complaints department and when I finally spoke to a manager she also had an attitude problem and refused to acknowledge anything wrong.

3. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Paul,

Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you..

Alternatively if you’d like us to look into this for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Saanut 5/5 tähteä

Free toilet roll and envelopes

Love getting letters from these clowns really cheers me up,plus I don't get much male so to get a few off these is great,the best thing is I don't have toilet roll so these letters come are very useful,and I reuse the envelopes so it's saving me as well,happy days 👍
Ps,please keep sending more letters 🚽💩

1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Jude,

Thanks for taking the time to leave us a review.

We take all feedback seriously. To find out more about Lowell - including the answers to many FAQs that may help you understand our position - visit www.lowell.co.uk/help-and-support.

Thanks,
Ana

Saanut 1/5 tähteä

Lowell you will be reported to police

Since last year we are getting post to our home that we owe money to Zalando. You will be reported to the police. One time in life we had order from Zalando and paid!
You are not going to harass us with YELLOW ENVELOPES!!!

29. kesäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Edit 02/07/2024:

Hi Ana Marja,

Thanks you for getting back in touch.

Unfortunately I was unable to locate an account with the details provided.

If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/.

Thanks,
Ana




Hi,

I’m really sorry to hear this, Ana Marja. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Saanut 1/5 tähteä

Lächerlicher Laden

Lächerlicher Laden. Man bezahlt die gesamte Forderung und nichts wird bestätigt oder abgeschlossen. Warte schon 2 Wochen, dass die Zahlung bestätigt wird. An die unfähigen Mitarbeiter kann mann sich auch nicht wenden, entweder man bekommt gar keine Antwort oder es wird einfach aufgelegt. Man sollte diesem Unternehmen sofort die Lizenz entziehen!

21. kesäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Daniel,

Thanks for your feedback, but it looks like you may have intended it for another company. We’d suggest reaching out to them directly. If you have any questions about Lowell, please get in touch at https://www.lowell.co.uk/contact-us/.

Thanks,
Ana

Saanut 1/5 tähteä

Lowell Finance - False Information

I was working with StepChange Charity over the last 6 years and God willing I have been able to clear my debt. However, Lowell have since contacted by phone by email and phone and I have found their approach very aggressive and not factual. For example, they sent me an email today to offer their debt management service and I don’t need it! They also referred to £33.99 owing to Three Mobile and I have never had an account with them. I found this very distressing as I have just paid off all my debt to the penny and for Lowell to imply I owe monies is inappropriate.

5. kesäkuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi Sabarah,

Thanks for telling us about your issue.

Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Saanut 1/5 tähteä

I would like Lowell to send me copies…

ref 10100078 I would like Lowell to send me copies of all documents thy have on my said lloyds debt mainly any proof of the existence of a CCJ AGAINST ME bw legal tried with a CCJ but the cost asked for proof of said debt Fromm Lowell and you did not prove proof hence case dismissed also send proof that I made £1 payment by postal order and I want a copy f the debt balance in 2006 so put your money where your mouth is informal. : to give or spend money or take some action in order to do or support something that one has been talking about TO ANA THANKS FOR THE ADVICE
waste of time ive sent emails to contact/us AND NO REPLY and has for chat its virtual but there again live conversation with Lowell is like talking to a brick wall BY THE WAY STILL WAITING FOR PROOF OF CCJ LIKE SOMETHING FROM THE COUNTY COURT SAYING THE CLAIM WAS CAST IN YOU FAVOUR

31. toukokuuta 2024
Oma-aloitteinen arvostelu
Lowell Group-logo

Vastaus yritykseltä Lowell Group

Hi George,

Thanks for getting in touch again.

I’ve passed your latest message on to our customer services. If you want to take this further, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.


Thanks,
Ana

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