This was my second journey to Saudi Arabia for umrah with Loveumrah, and once again, it was excellent. The agent selected the accommodations, and they chose top-notch hotels for me. Although I receive... Näytä lisää
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Salam.W.W! Just came back from Umrah and Alhamdulillah, Thank You very much Loverumrah for assisting us, from the airline tickets, hotel, transportation, I searched a different travelling companies, s... Näytä lisää
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I booked Swissotel Makkah with Loveumrah after recommendation by a relative. They were the most competitive and very easy to work with, mainly through WhatsApp. Received my hotel voucher as promised,... Näytä lisää
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We booked holiday to Doha plus umrah with love umrah . Firstly it was good price compare to others . They were very helpful. I changed few times Hotels but they professionally handled my changes not a... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Official Saudi Tourism Authority trade Partner – Trusted for Hotels in Makkah & Madinah About LoveUmrah.com LoveUmrah.com is the trading name of Halal Travel Management Limited, based in Canary Wharf, London. We are an official trade partner of the Saudi Tourism Authority and specialise in hotels in Makkah and hotels in Madinah, with thousands of room allotments secured directly from leading properties. Our mission is simple: to make your Umrah journey stress-free. From 5-star luxury hotels near the Haram to affordable stays, we provide direct access to the best rates with full price transparency. We also arrange private transfers, guided tours, and complete Umrah packages. With a dedicated after-sales team supporting you until check-in, we ensure peace of mind every step of the way. Trusted by thousands of pilgrims and growing rapidly, LoveUmrah.com is your reliable partner for Umrah travel to Makkah and Madinah.
Yhteystiedot
Halal Travel Management Limited, Level 37, One Canada Square, Canary Wharf, E14 5AA, London, Yhdistynyt kuningaskunta
- 020 3965 7467
- sales@loveumrah.com
- loveumrah.com
4,8
Erinomainen
150 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
First time using Love Umraah and…
First time using Love Umraah and experience wasn't bad. A few hiccups with our booking at our Madinah hotel but that may have been a problem on the hotel side but Love Umraah worked at pace to get this resolved. Not sure if they have 24hr support but we had a fairly early landing, arrived at the hotel at about 11.30am but despite this we were able to speak to a Love Umraah rep. Would have been early in the UK with the time difference
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamualikum,
Thank you for your review! We’re glad to hear that Love Umrah was able to resolve the issue with your Madinah hotel swiftly. We have a dedicated after-sales team on standby for any check-in issues, as we have a list of guests arriving each day. We strive to provide timely support, even across time zones, and appreciate your understanding.
Warm regards,
The Love Umrah Team
Loveumrah.com made our trip to Makkah…
Loveumrah.com made our trip to Makkah and Madinah absolutely amazing. They gave us excellent service right from the start of our preparations, which made what might have been a difficult procedure seem easy and effortless.
The booking procedure was quick and easy, and the staff was kind and informed, ready to answer any questions and make sure our schedule worked for us. From finding the best hotels near the Haram in Makkah and Madinah to setting up convenient and on-time transportation, our logistics were carefully planned.
We were profoundly affected by the spiritual ambiance in Makkah. The knowledgeable advisors added religious and historical context, making every moment special.
4. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamualikum,
Thank you, Aamir, for your thoughtful review! We’re so glad to hear that Love Umrah helped make your trip to Makkah and Madinah unforgettable. It’s our goal to provide smooth, personalized service, and we’re happy that everything, from booking to logistics, exceeded your expectations. We look forward to welcoming you again in the future.
Warm regards,
The Love Umrah Team
Great great great
Mohaiminul and the team at love umrah, have been exceptional, for my best ever trip in my life. Made it easy plus answered any of my questions I had all the way through out the trip, the hotel to transfers were great, we travelled all in style in a gmc, luxury transfer who were always on tine or waiting for us, thanks for the experience, would recommend anybody to book with love umrah ,
22. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamualikum,
Thank you so much for your kind review! We're delighted to hear that Mohaiminul and the team provided you with an exceptional experience. It's wonderful to know that everything from the hotel to transfers exceeded your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
The Love Umrah Team
Masha Allah great service from the love…
Masha Allah great service from the love ummrah group may allah bless them and make them success ameen
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamualikum,
JazakAllah Khair for your wonderful words! We are grateful for your support and prayers. May Allah bless you as well, and we look forward to serving you again.
Warm regards,
The Love Umrah Team
Excellent experience with Love Umrah…
Excellent experience with Love Umrah which made my trip very convenient
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamualikum,
Thank you for your kind review! We're thrilled to hear that Love Umrah made your trip convenient. We look forward to helping you again in the future.
Warm regards,
The Love Umrah Team
Amazing Umrah with LoveUmrah
This was my first Umrah trip and with little knowledge to work from it was overwhelming. After looking around at a number of different options and providers, I came across LoveUmrah. They made everything so simple and tailored a package exactly to our needs. There was absolutely no pressure to make quick decision. They supplied me with facts and when asked for, recommendations. We have just completed the Mecca part of our trip and it has been nothing short of superb. The taxi connections were there as promised, the hotel was superb, right on the Haram, and we even got an upgraded room thanks to LoveUmrah. I’m sure the Madinah part will be equally excellent, I will post an update once I complete the whole trip. I could not recommend LoveUmrah enough; competitive prices, genuinely caring people who listen to your needs and super customer service. May Allah reward them for their care and dedication to sending Muslims to Umrah. Thank you!
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you so much for your heartfelt review and for choosing LoveUmrah for your first Umrah journey! We are overjoyed to hear that we could make the experience simple and tailored to your specific needs, without any pressure. Knowing that the Mecca part of your trip has been superb, with seamless taxi connections, a fantastic hotel right by the Haram, and even an upgraded room, brings us immense joy.
Insha'Allah, we hope the Madinah portion of your trip is just as fulfilling, and we look forward to hearing your update. Your kind words about our team and your dua for us mean the world. May Allah reward you and grant you a blessed and spiritually enriching journey.
Warmest regards,
The LoveUmrah Team
Best service
Done all my booking with love Umrah. From start till end the service was fantastic and always a whtsapp message away. Defo recommend this company. Prices, choices and service all perfect.
15. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your kind words! We're thrilled to hear that your experience with LoveUmrah was fantastic from start to finish, and that you found our team just a WhatsApp message away. It's wonderful to know that our prices, options, and service met your expectations.
Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out—we’re here to help!
Warm regards,
The LoveUmrah Team
The agent has helped me put together a…
The agent has helped me put together a umrah package for a big group consisting of my family and relatives. The process was smooth. Good customer service. Would recommend.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your feedback! We're delighted to hear that our agent was able to help you put together a smooth and well-organized Umrah package for your family and relatives. We’re glad the customer service met your expectations, and your recommendation means a lot to us.
If you have any further needs or questions as you prepare for your journey, please don’t hesitate to reach out. We look forward to serving you again in the future, Insha'Allah!
Warm regards,
The LoveUmrah Team
Amazing service
Amazing service. Kept us informed all up to the date of travel. Some issues once we got there and they were quick to get this rectified. Issues are expected on some trips, but their immediate attention and response was exceptional. Thank you.
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your wonderful feedback! We're so glad to hear that you had an amazing experience with LoveUmrah and that our team kept you informed up to your date of travel. While occasional issues can arise during trips, we're pleased that our team could address and resolve them promptly. Your satisfaction and peace of mind are our top priorities.
Thank you for trusting us, and if you ever need assistance in the future, please don’t hesitate to reach out. Safe travels and many blessings!
Warm regards,
The LoveUmrah Team
I was booked my flight and hotel and…
I was booked my flight and hotel and local travel in Saudi Arabia and they charged me the extra money for everything and their services are absolutely ridiculous and that’s not up to the mark.
So, I spent £10000/= on my trip and service are not half way.
2. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Dear MS Tahira Hasan,
Thank you for your feedback. At Loveumrah.com, we are committed to exceptional service, so we were surprised by your one-star review. We’ve conducted a thorough investigation, reviewing call recordings and WhatsApp messages, to understand and address your concerns. Below is our response to each point you raised.
Original Room Quote and Upgrades:
You were initially quoted for standard city-view rooms in both Madinah’s Pullman Zamzam and Makkah Hilton Convention. When you requested a discount, we explained that the rooms were already discounted. As a goodwill gesture, we upgraded both Madinah rooms to Haram views and one room in Makkah to a partial Haram view, at no extra cost. This upgrade was agreed upon prior to your trip to enhance your experience.
Room Configuration Issue in Madinah:
Upon check-in at Pullman Zamzam Madinah, one of your two triple rooms was mistakenly set up as a twin. You contacted us via WhatsApp, expressing frustration and making accusations of fraud. We immediately reached out to the hotel, which acknowledged the error and offered to move you to a triple room. However, you declined this solution. Such errors, while rare, can happen during peak seasons. Unlike many companies, we have an after-sales team to address these promptly and minimise disruption.
Transfer Service Experience:
Initially, we provided the HiAce van you booked for the transfer from Madinah Airport. For your journey from Madinah to Makkah, our experienced transfer partner upgraded you to a GMC at no extra charge, responding to your concerns from the previous journey. This luxury upgrade, typically £100 more, was complimentary, and we have a video recording confirming your satisfaction. If preferred, we could have provided the original HiAce, as we have access to over 2000 vehicles, all within three years of manufacture, to ensure high standards.
Room Dissatisfaction at Makkah Hilton Convention:
You were originally quoted for two city-view rooms in Makkah. As a courtesy, we upgraded one to a partial Haram view, noted clearly on your invoice before payment. Despite this, we received further claims of dissatisfaction and fraud. Such claims are taken seriously, as they do not reflect our transparent service. Our records and call logs show all details were communicated openly.
Timing of Your Review:
We also noted that this review was posted three months after your trip. All issues were promptly addressed during your stay, as our goal is to resolve concerns in real-time for peace of mind.
If permitted, we’d be happy to share our communication history here for full context. Your experience included multiple upgrades as a goodwill gesture, and we hope this clarifies the care and dedication we bring to each booking.
Thank you, Loveumrah.com customer service team
Contacted loveumrah.com to arrange…
Contacted loveumrah.com to arrange hotels for my upcoming trip to Makkah and Madinah, sister Jannat was very helpful and had all the patience to provide detailed information on hotels ranging from 3* to 5*. She provided me with excellent customer service, she listened to my request and worked accordingly, very quick and efficient
19. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for sharing your experience with LoveUmrah.com! We're thrilled to hear that Sister Jannat provided you with excellent customer service and was patient in sharing detailed information on various hotel options to meet your needs. It’s wonderful to know that she listened to your requests and worked efficiently to ensure everything was arranged smoothly.
Your feedback is greatly appreciated, and we look forward to assisting you with any further needs. May your upcoming trip to Makkah and Madinah be filled with blessings and ease.
Warm regards,
The LoveUmrah Team
Really helpful staff members and always…
Really helpful staff members and always available through WhatsApp chat.
5. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your kind words! We're delighted to hear that you found our staff to be helpful and always available via WhatsApp. Providing accessible and reliable service is very important to us, and we're glad it made a positive difference in your experience.
If you need any further assistance, feel free to reach out anytime—we're always here to help!
Warm regards,
The LoveUmrah Team
Great customer service
The service provided by Loveumrah when I enquired about a tailor made package was excellent. The staff were always polite and helpful in giving advice in terms of booking flights and then a hotel package and I liked how they gave details immediately via WhatsApp to make sure I had all the info to hand. Post booking they were very efficient in sending confirmation by email and WhatsApp. Will recommend others to use Loveumrah for their level of customer service
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with LoveUmrah when arranging your tailor-made package. It’s great to know that our staff were polite, helpful, and provided timely details via WhatsApp, ensuring you had all the information at your fingertips. We're also glad the post-booking process was smooth and efficient with confirmations sent promptly.
Your recommendation means a lot to us, and we appreciate your trust in our customer service. If you need any further assistance, we’re always here to help!
Warm regards,
The LoveUmrah Team
The ones to book your Umrah with
The service and detailed explanations of the packages is excellent with corporative lovely staff that make you feel at ease whilst going through such a difficult process. May Allah bless the people working to provide us with such an important trip, Janat the Team Leader at love Umrah was the one that made us go with them because she was the most friendliest person I've ever dealt with AMAZING...
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your beautiful feedback! We're so pleased to hear that you had an excellent experience with LoveUmrah. It's wonderful to know that Jannat and our team made the process easier and provided detailed explanations to help you through this important journey. We're honored to have earned your trust, and your kind words about Janat's friendliness mean the world to us.
May Allah bless you as well and reward you for your journey, and we look forward to assisting you in the future, Insha'Allah. If you have any further needs or questions, don’t hesitate to reach out!
Warm regards,
The LoveUmrah Team
Umrah Package for December 2024
I have just booked my Umrah for December with LoveUmrah. The service has been great so far and they were able to find the cheapest package for us. They have answered all our questions and been very flexible with our needs. Would highly recommend so far.
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for choosing LoveUmrah for your Umrah trip in December 2024! We're thrilled to hear that you had a positive experience with our team so far, and that we were able to find the most affordable package to suit your needs. We're also glad that we could answer all your questions and offer flexibility with your requirements.
Your recommendation means a lot to us, and we look forward to continuing to assist you on your journey, Insha'Allah. If you need any further support, please don't hesitate to reach out!
Warm regards,
The LoveUmrah Team
Outstanding Travel Agency with Excellent Services
When I made my first Umrah reservation, I wasn't really clear how things operated. My search for and quick booking of my tickets was made possible by finding loveumrah. Loveumrah provided me with amazing support. It is commendable that every member of staff has shown professionalism. I am very happy I found loveumrah; it was thanks to their kind, accommodating, and reliable service that I was able to secure tickets for my family and myself for our first Umrah together. I really appreciate all that you did for us.
Thank you so much and jazakumullahu khairan. May Allah SWT reward you all in abundance and increase the rizq in your business, Ameen.
11. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Jazakumullahu khairan for your kind and thoughtful words! We are truly honored to have played a part in helping you and your family secure your tickets for your first Umrah together. We're thrilled to hear that our team provided the support, professionalism, and service that made your experience a positive one.
Your gratitude and du'as mean so much to us, and we pray that Allah SWT rewards you abundantly as well. We are blessed to have clients like you, and we look forward to assisting you with any future travel plans, Insha'Allah. May your Umrah be accepted, and may you have a spiritually enriching journey.
Warm regards,
The LoveUmrah Team
Highly Recommend
Loveumrah was a very pleasant experience for us. We greatly valued the employees exceptional assistance, honesty, and professionalism in all of their transactions. We will book with Loveumrah to arrange all future travels in shaa Allah.
Thank you so much and Jazakumullahu khairan to all the lovely staff and Management for their amazing service and patience with us- we appreciated all that you did for us all.
11. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your heartfelt recommendation and kind words about LoveUmrah. We are delighted to hear that you had a pleasant experience with us and that our team's exceptional assistance, honesty, and professionalism met your expectations. It warms our hearts to know that you plan to arrange all your future travels with us, in shaa Allah.
We sincerely appreciate your gratitude and your du'a. Jazakumullahu khairan to you as well for choosing us and for your patience and appreciation. Our staff and management are committed to providing the best service possible, and your acknowledgment means a great deal to us.
If there's anything we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
The LoveUmrah Team
Great service and prices from…
Great service and prices from LoveUmrah.
I came across this company online and was really satisfied with their service. I had a great advisor, Maria, who guided me well. Great company.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your kind words! We're delighted to hear that you were satisfied with the service and prices provided by LoveUmrah. It's wonderful to know that Maria was able to guide you well throughout the process. Your positive feedback means a lot to us, and we look forward to assisting you again in the future, Insha'Allah.
Warm regards,
The LoveUmrah Team
Service delivery
There was good reception and communication with the team especially Maria.but the hotels that was booked was nice except for the one in Madinah with non functioning lifts at some times.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamu Alaikum,
Thank you for your feedback! We're glad to hear that you had good communication and service from our team, especially Maria. We apologise for the inconvenience you experienced with the lifts at the hotel in Madinah. We will certainly follow up with the hotel management to ensure this issue is addressed for future guests.
Your feedback is valuable, and we appreciate your understanding. If there's anything more we can do for you, please feel free to reach out.
Warm regards,
The LoveUmrah Team
Hotel
Alhamdulilah the experience so far is the best.The beds, toilets and extra appliances are very comfortable and manageable.The bed in breakfast package is absolutely a thriller! You should try it now! Therefore I give Al Moukhtara Hotel a 5 star and I highly recommend you to come visit!
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Loveumrah.com
Assalamualiakum, Alhamdulilah, we're so glad to hear you're having such a positive experience at Al Moukhtara Hotel! It’s wonderful to know that the beds, toilets, and amenities are comfortable and that the bed-and-breakfast package exceeded your expectations. Thank you for sharing your recommendation and 5-star review! It sounds like a great place to stay for anyone visiting. We appreciate your feedback and hope the rest of your stay continues to be just as enjoyable. Safe travels and blessings!
Warm Regards,
Loveumrah.com
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