I ordered family pajamas for a family of four. I opened one set and was immediately disappointed with the quality — the fabric has a shiny, slippery feel, the wrist hems are awkward, and overall i... Näytä lisää
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Be cautious when buying from this site. It is located in Hong Kong. You are unable to make a size exchange. Someone did respond to me by email, but to sending it back is expensive and the package sits... Näytä lisää
Yritys on vastannut
Customer service was amazing! When I ordered an out of stock item, the rep notified me and took care of the reorder without a hitch. Also, took care of a return with expediency and follow through. Wi... Näytä lisää
Cute designs. Pants are all WAY too long and shirts run a bit big (so don't bump up your size!). Shipping was a bit slower than the promised 'Expedited Shipping' that was purchased. The major issue... Näytä lisää
Yritys on vastannut
3,0
Keskitasoinen
31 arvostelua
On vastannut 77 %: iin saamistaan huonoista arvosteluista
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Poor quality pajamas and bad customer service regarding refunds/returns
I ordered family pajamas for a family of four. I opened one set and was immediately disappointed with the quality — the fabric has a shiny, slippery feel, the wrist hems are awkward, and overall it feels cheap. I did not open the other three sets; they remained sealed in their original packaging.
Due to personal circumstances, I was unable to contact the company within their short 30-day return window. Given that this was during the holiday season, I expected some flexibility, as many reputable companies extend return periods. They refused the return entirely, even for the unopened items.
They offered no meaningful resolution and ignored my final email (which I can verify was never opened). Very disappointing experience. I would not purchase from this company again and would not recommend them to others.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Awful foreign company…stay away!
This company claims to be in the US with easy returns but it’s all lies. We got our pajamas after Christmas and one wasn’t even the right size. I had to go back and forth with them through emails for weeks trying to figure out how to send them back to get a refund only to be told eventually that I would have to pay to ship them to China in order to get that money back. It would cost me more than the pajamas cost, which are a cheap quality and a poor fit anyway. Clearly that’s what they’re going for. It’s just a scam to money out of people with no chance of returning the items despite making claims on their website that this is an easy process. It is the worst customer service I have ever experienced. STAY AWAY FROM THIS COMPANY!!
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Great customer service!
Customer service was amazing! When I ordered an out of stock item, the rep notified me and took care of the reorder without a hitch. Also, took care of a return with expediency and follow through. Will use this company next year!!
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Be cautious when buying from this site
Be cautious when buying from this site. It is located in Hong Kong. You are unable to make a size exchange. Someone did respond to me by email, but to sending it back is expensive and the package sits somewhere in China and is not sent to the proper address. I would buy from a local American company if considering to buy family pajamas.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Hi Karen,
Thank you for sharing your feedback, and we’re truly sorry for the inconvenience you experienced.
Our team has verified your order status. A full refund was processed for your order when you contacted our customer service. Please check your account for confirmation. Please email our support team at support@lovefamilypajamas.com so we can provide further verification and assistance.
Your feedback means a lot to us, and we’ll use it to continue improving both our products and service.
Warm regards,
LOVE&FAMILY Team
Loved our family christmas pajamas and…
Loved our family christmas pajamas and when I accidentally ordered one too many, they made the return process super easy. Will definitely buy again!
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Hi Sharon,
Thank you so much for your lovely feedback! 💖
We are constantly refining our hassle-free return process to ensure an exceptional shopping experience for our customers! — We can’t wait to see you back again soon! 🎄👕
LOVE&FAMILY Team
Ran into a few issues placing my order…
Ran into a few issues placing my order but customer service sorted it out promptly. They were super helpful even when I had to change the items I ordered last minute.
30. joulukuuta 2025
Vastaus yritykseltä Love & Family Pajamas
Thank you so much for your kind words and support! We’re truly happy to hear you’ve enjoyed both our products and service. It means a lot to us. If you ever need anything, we’re always here to help. 💛
Avoid this company at all costs!!!!!
Avoid this company at all costs!!!!!!
Absolute cheap merchandise. Plastic polyester materials. Nothing like what you see in the pictures. And when you try to return you find out they have a registered office in CA to claim they are a US company… but they have NO staff there. They told me I would have to pay to ship the cheap merchandise (not even worth $20 but I paid almost $100) back to China… which would be nearly another $100 loss (if the return even makes it to being received).
THIS COMPANY IS A GIMIC AND THEY WILL SEND YOU GARBAGE AND THEN MAKE RETURNS IMPOSSIBLE!!!! Do NOT buy from this company. WORST merchandise I have ever received. Complete garbage products, false claims to be a US company, false claims about their return policies, and poor customer service.
UPDATE: Since the “LoveFamily Team” responded to my review on Dec 29th they have made ZERO attempt to remedy the issues. Their post in response to my review is again more absolute garbage from this company. They are full of rhetoric and false impressions. AVOID THIS COMPANY AT ALL COSTS!!!!
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Dear Ray,
I’m truly sorry to hear that you were disappointed with your order that’s never the experience we want for our customers, especially during the holidays. I completely understand your frustration and would love to help make this right.
To clarify, LOVE&FAMILY is a U.S.-registered company. We do, however, partner with trusted overseas manufacturers to offer a wider range of styles, sizes, and personalization options for our customers.
We’re sorry if this wasn’t clear and appreciate you bringing it to our attention. We’ll work to improve our communication to avoid future misunderstandings.
We truly care about our customers and never want anyone to feel disappointed or unheard. I’m personally looking into this matter so we can make things right for you and also ensure we learn from it to improve in the future.
Thank you for your patience and understanding, Our support team will follow up with you shortly as we continue to review your case.
With sincere apologies,
LOVE&FAMILY Team
Outstanding customer service
Outstanding customer service! They went out of their way and above and beyond to help get our family pajamas delivered on time!
We can’t wait to wear them for the holidays! We are a first time customer and we will now be a customer for life!
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Dear Tethnie,
Thank you so much for your kind words! 💖 We’re so happy to hear you like them and that your matching sets arrived right on time. It’s also wonderful to know our contact center team could provide you with fast and friendly support—that’s exactly what we strive for. 👨👩👧👦✨ We can’t wait to bring you more matching moments with LOVE&FAMILY!
Warm regards,
Love&Family Customer Care Team
I was unsure of sizing so bought…
I was unsure of sizing so bought several sizes planning to return the ones that did not fit. Website says "easy returns " NOT TRUE. This company is not in California but in China and to return anything it must be mailed to China which is virtually impossible and expensive. Don't buy anything from Love and Family Pajamas unless you plan to keep it forever.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Hi Laura,
We’re very sorry to hear that you were disappointed with your recent order — that’s never the experience we want for our customers.
Our pajamas are designed and manufactured by our trusted partners overseas, but we’re a legitimate family‑owned brand based here in the U.S., and we genuinely care about both quality and fit.
Could you please provide your order ID so we can check the details right away? You can also reach us directly at support@lovefamilypajamas.com — our support team will make sure you’re taken care of as soon as possible.
Thank you for giving us the chance to make this right. We truly appreciate your feedback and will do everything we can to ensure you’re happy with your Family Christmas LOVE&FAMILY experience.
Warmly,
Love&Family Customer Care Team
Polar Express PJ's
I purchased pajamas for a family Polar Express trip with our grandsons. The pajamas were perfect, but I miscalculated my grandsons' sizes. The customer service department was wonderful in helping me with the exchange. My emails were responded to by the next day. My questions and concerns about my order, exchanges, and delivery were always promptly addressed. Thank you for all your help.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Dear Marla,
Thank you so much for your kind words! 💕 We’re glad we could resolve your concern quickly and help you with the exchange. We truly appreciate your trust and can’t wait to see you back for your next LOVE&FAMILY find! 🛍️✨
Warm regards,
Love&Family Customer Care Team
I loved the pajamas I bought
I loved the pajamas I bought. I had ordered two Xmas wreaths that were not of my liking and asked for my money return. We were able to arrive at a good agreement. I appreciated the prompt response I got from Denise the Customer Service Rep.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Dear Luis,
Thank you so much for your wonderful 5-star review! 🌟
We’re so happy to hear that you loved our pajamas, and even though the Christmas wreath in your order didn't meet your expectations, we're truly touched to hear you still had a pleasant experience. We're glad we were able to resolve all issues in the end.
Your kind words and recommendation mean the world to us. Wishing you a cozy, joy-filled Christmas full of love, laughter, and comfy PJs! 🎄✨
Warm regards,
Love&Family Customer Care Team
This company says it is in CA on their…
This company says it is in CA on their web page. They are not their address is in China! I tried to do a return because the pajamas took longer then I expected and I had to purchase from another venue. They were going to offer me 20% of my order if I didn't want to go through the process of returning. I went to return them and the shipping was going to cost more than the items. DO NOT BUY FROM THIS COMPANY
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Dear Kathy,
We’re truly sorry to hear about your experience — that’s not the impression we ever want our customers to have, especially during such a special family celebration. Our team has just verified your order information and processed a full refund for you. We have factories and warehouses around the world, so that we can offer a wide range of sizes for the whole family, but we always take great care in choosing comfortable, safe, and soft materials.
Your family’s comfort and happiness mean the world to us, and we’re fully committed to resolving this for you without any further delay.
Respectfully,
Love&Family Team
If there was an option to rate zero I…
If there was an option to rate zero I would! I spent over $300 to get 10 pairs of matching "Polar Express" Christmas Pajamas for my family to go on a Polar Express train ride, They arrived spelled wrong "Pola Express" I have emailed and called over and over with no response all- no correction or refund so we either toss them or wear them and look like uneducated dummy's
UPDATE - Based on your reply -I only received one email from you after my several emails and calls pleading for an answer... I DID reply, and accepted your offer of a refund, although your reply says a refund was issued last week my bank account is not indicating that.
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Dear Customer,
We sincerely apologize for the frustration and disappointment you’ve experienced. You did not provide your name, so we verified the relevant order details through our system. After reviewing the records, we found that one of the orders involved a printing error reported by the customer. Our customer service team promptly processed a full refund last week.
This is absolutely not the experience we want our customers to have. Normally, if any issues or errors arise, we would notify you immediately and process a full refund or reshipment. Since you haven't responded to our emails, we had no choice but to proceed directly with a full refund.
If you could reply to our emails, I could review the specifics again and see if there are other ways we might resolve this for you.
Thank you for giving us the opportunity to make things right.
Warm regards,
Love&Family Team
extremely poor quality
extremely poor quality. Tried to return under their full refund policy. Not only did I get the run around, but when they finally sent return info, it was for return to CHINA at over 100$ mailing cost with no guarantee of actual return.This IS NOT an AMERICAN company. Beware. filed complaint with Better Business Bureau.
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Dear Debi,
We’re very sorry to hear about your experience and truly regret that you feel disappointed with your pajamas. Please know that we take feedback like yours seriously and never want any customer to feel unhappy or uncomfortable with their purchase.
We will investigate the matter thoroughly and proactively reach out to you with a solution. Please keep an eye on your email or phone for our follow-up communication.
You can reach us via:
📧 Email: support@lovefamilypajamas.com
📞 Phone: +1 (214) 962-2362
We sincerely apologize for any inconvenience caused and promise to do our best to resolve this matter to your satisfaction.
Thank you for allowing us to improve. We will be in touch soon.
Warm regards,
Love&Family Team
We love our matching PJs
We love our matching PJs! The quality is excellent and the service was 10/10.
25. marraskuuta 2025
Vastaus yritykseltä Love & Family Pajamas
Thank you so much for your lovely feedback! 💖 We’re thrilled to hear you love our PJs. Can’t wait to bring you more cute and comfy looks soon! ✨
Got these jammies for my grandson's…
Got these jammies for my grandson's Christmas gift. The material is wonderful - just so soft!
23. marraskuuta 2025
Vastaus yritykseltä Love & Family Pajamas
Thank you so much for your wonderful 5-star review! 🌟 We’re thrilled to hear you had an excellent experience with our customer service — that truly makes our day. We can’t wait to bring you more matching moments with LOVE&FAMILY! ❤️🎄
The quality of the pajamas is…
The quality of the pajamas is fantastic, and the customer service was super helpful and fast.
2. marraskuuta 2025
Vastaus yritykseltä Love & Family Pajamas
Thank you so much for your kind words! 💕 We’re glad we could resolve your concern quickly, and we’ll continue working hard to provide the best experience for you. We truly value you as our customer and look forward to serving you again! ❤️😊
my family loved the PJs
I was so happy these arrived in time for Christmas morning, even though I ordered late! They're super comfy.
28. lokakuuta 2025
Vastaus yritykseltä Love & Family Pajamas
We're thrilled to hear we were able to deliver your Christmas pajamas on time. Thank you for your five-star review and kind words about our service. Wishing you and your growing family all the love and happiness in the world! 💕👶🎉
The company is a total SCAM
The company is a total SCAM. The pajamas are polyester. There is no customer service to get a hold of about a return.
Please read the other reviews. The company is NOT legitimate at all. No response back via email, phone call or text.
UPDATE: My last review was on 10/31/25 this update is 12/09/25. After a while they did respond to my first email. I gave them the requested photos of the items, size and order info which they already possessed. I was only given the run around. To return the pajamas they must be sent to Chaung, China which is extremely expensive to ship. This so called company stated in their fourth email that I will only get a 50% refund or a discount on a new order! Ridiculous! I can’t wear the pajamas because they are not cotton and are all polyester. There hasn’t been an email and NO REFUND was given as noted in their reply/response to my first review.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Love & Family Pajamas
Hi Patricia,
We sincerely apologize for the inconvenience and frustration caused by your recent experience with us. We have processed your refund, and the confirmation has been sent to your email. Please check your inbox for the proof of refund. If you encounter any further issues or have additional questions, please don't hesitate to contact us.
Email: support@lovefamilypajamas.com
Phone: +1 (214) 962-2362
Once again, we deeply apologize for this experience and thank you for bringing it to our attention. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Love Family Pajamas Team
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