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Louanntatami Arvostelua 

12
•
TrustScore 4.5/5 tähteä

4,3

Sohvat
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Kirjoita arvostelu

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Yrityksen tiedot

  1. Sohvat

Yrityksen kirjoittama

Louann Original Foldable Adjustable Human Dog Sofa Bed Bed Tatami

Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

12 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(12)

0 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu

Teemme arvostelujen tarkistuksia

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 4/5 tähteä

Excellent quality, but difficult to adjust positions

The quality was great, soft with good padding, but it was difficult to adjust the back to different positions. Their website claims that it easily shifts from a 90° upright seat to a fully reclined 180°, but this was not our experience. At first we thought it was defective because we could not get it to adjust at all, it would only lay flat but after fighting with it back and forth, we were finally able to get it to stay in a good position we liked and that's where we left it, so I'm not sure if ours was maybe defective or we just didn't know how to properly adjust it to different positions. There were no instructions included.

24. joulukuuta 2024
Louanntatami-logo

Vastaus yritykseltä Louanntatami

Dear Teri,

Thank you for sharing your feedback with us. We're glad to hear that you found the quality and padding of the product to your liking. However, we sincerely apologize for the inconvenience you experienced while adjusting the backrest.

The mechanism is indeed designed to easily shift between a 90° upright position and a fully reclined 180° position. From your description, it seems like there might have been some difficulty with the adjustment process, and we truly regret that no instructions were included in your package. This is certainly not the experience we want for our customers.

To assist you further, We have sent you a tutorial on adjustments and usage via email.

Our adjustable hinges are imported from Japan. If they are not sensitive, please don't worry; we provide lifetime free parts replacement service. If it is not convenient for you to replace the parts, we will also provide a free new frame (with hinges installed).

Saanut 5/5 tähteä

2 lounge chairs/sofas for Christmas

We purchased 2 lounge chairs for our two boys to use for movie watching, etc. These were “Santa presents” that we purchased on Black Friday during a sale. Unfortunately, only one was able to shipped out and the other was going to be delayed and not make it before Christmas. I reached out to Andy at the customer service email address and he was able to get back to me super quickly and we were able to figure out a solution to make sure we had 2 chairs arrive in time for Christmas. The kids love the chairs….(I also find myself using them when the kids are not hogging them!). My youngest even came up to me and my husband to say, “those chairs are really cool.” We are very happy with our purchase.

22. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good customer service

Good customer service, great couch!

24. joulukuuta 2024
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Vastaus yritykseltä Louanntatami

Hi HeiXXXXX,
We're thrilled to hear that you're happy with both our customer service and the couch. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!

Saanut 5/5 tähteä

I purchased 2 of these chairs

I recently had the pleasure of experiencing the best customer service with this company. I encountered some issues with the levers on my chair and immediately reached out for assistance. From the very first interaction, their customer service team was exceptionally responsive, keeping in constant communication to understand and address my concerns. They worked to send my replacement parts. Out of all the sellers on Amazon and I use Amazon a lot this has been the absolute best experience.

What truly stood out was their commitment to ensuring that my experience was nothing short of excellent. They patiently worked with me every step of the way, demonstrating care to ensure resolving my issue. Chairs are very comfortable
I definitely recommend them!!!

November 2024

4. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great product

The color I wanted was backorder, so they texted me within 24 hours to see if I wanted a different color. They said 5 weeks for delivery, and it was almost to the day.

Great color, super comfortable, lightweight and easy to adjust. Little to no setup; the cushion is not attached to the support part, but i unzipped the cushion and slid it inside. My only complaint (which is very minor) is that at 5'7 I can't sit with my legs fully extended. Very happy with my purchase.

I never write reviews, but I was nervous that the entire website was a scam so I want to reassure others who might be hesitant.

9. huhtikuuta 2024
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Vastaus yritykseltä Louanntatami

Hi, Kath***. thank you for taking the time to write a review.

First of all, we're sorry for the out of stock of the sofa. The unexpected popularity of the yellow sofa resulted in a temporary out of stock, but we quickly restocked with new stock. We hope this didn't cause any inconvenience to you.

Regarding the size of the sofa you mentioned, we now have 2 versions to choose from. One is the regular version you buy, with a length of 175cm, and the other is the large version, with a length of 185cm.

In order to meet the needs of people of different heights, we expect to provide 3 versions to choose from in the future - children's version, regular version and large version. We also offer custom colors to match various styles of home decor.

Finally, thank you again for your love and affirmation of LOTATA. We know that many people were scammed by fake sellers, so we're working hard to spread our brand so that more people can experience the real foldable lazy sofa bed.

Saanut 5/5 tähteä

Fast shipping and great product

13. maaliskuuta 2024
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Vastaus yritykseltä Louanntatami

Thank you so much for taking the time to share your shopping experience here! We did provide fast shipping. When we receive an order, we always try to get the product to our customers as quickly as possible, in the hope that they can experience our fantastic products sooner.
Once again, thank you for your wonderful review, Any thing need help, pls feel free to contact us!

Saanut 5/5 tähteä

Great experience!

Found our human /doggie beds/ loungers more than met our expectations. They are very nicely constructed with great features and quite comfortable.

8. maaliskuuta 2024
Louanntatami-logo

Vastaus yritykseltä Louanntatami

Thank you so much for taking the time to share your shopping experience on Trustpilot! We are thrilled to hear that our products met your expectations.We will forward your review to our team of designers, who will have the courage to design more ergonomic furniture.
Once again, thank you for your wonderful review, and looking forward to serving you again soon!

Saanut 5/5 tähteä

The order came fast

The order came fast! It was easy to put together and very easy to put in the position needed to relax. The blue color reminds me more of a jean jacket, but it matches my home and pillows. My first night I slept in it and slept like a baby. Great product, thank you! And great customer service!

13. maaliskuuta 2024
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Vastaus yritykseltä Louanntatami

Thank you so much for taking the time to share your shopping experience here! We insist on simple design while ensuring product quality, making it convenient for customers to install. Provide a safe and comfortable product is our mission✊.
Once again,thank you for your wonderful review, and looking forward to serving you again soon!

Saanut 5/5 tähteä

I lovee lovee this sofa bed

I lovee lovee this sofa bed. It is in my office room, and I use it for quick naps. I didn’t fully believe this would even be delivered until it arrived. Exactly as described in the website, shipping was about 3 weeks. But the product is so comfy and cozy. 100% recommend it. My husband and I fight over having this in our respective office rooms, but yeah great product!

1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Louanntatami-logo

Vastaus yritykseltä Louanntatami

Thank you for sharing the little story about L. It was quite interesting!😀 We would like to offer a big discount for you to end this family war!
Once again,thank you for your wonderful review, and looking forward to serving you again soon!
Tips: We take care of every words on our website, no lies! which makes it easier for customers to choose products. Welcome more customers shopping from us.

Saanut 5/5 tähteä

We love it!

We love it!! It is so comfy, the kids and pets love it! Most of all it looks gorgeous in our living room!

19. helmikuuta 2024
Oma-aloitteinen arvostelu
Louanntatami-logo

Vastaus yritykseltä Louanntatami

Thank you so much for taking the time to share your shopping experience on Trustpilot! We are thrilled to hear that your kids and pets love our product. Your satisfaction is our top priority, and it's always rewarding to know we've made a positive impact.
Also, we offer substantial discounts to our loyal customers, looking forward to serving you again soon!

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