Lotto Social Arvostelua 17 615

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hello Tamara, thank you for your lovely feedback 😊

We’re really glad to hear you’re enjoying the experience and that the voucher made things even more exciting! 🎉

It’s great to know you find the platform easy to use, and we love that you’re enjoying the variety of options available 🎮🎟️🍀

Thanks again for being part of Lotto Social, and best of luck in your next games — fingers crossed for a win! 🤞

Alex

Vastaus yritykseltä Lotto Social

15. huhtik. 2026

Hi Alice, thank you for your message 😊

We’re really sorry to hear this has been your experience — we completely understand how frustrating and intrusive this must feel.

We’d like to reassure you that we only contact users who have an account or have previously interacted with our services. That said, if your account has been deactivated, you should not continue receiving calls, so this is something we’d like to investigate urgently.

Please respond to our information request so we can locate your details, remove your contact preferences, and ensure all communication is fully stopped 📵

We appreciate you bringing this to our attention and we’ll do our best to resolve it as quickly as possible.

Best Regards,
Alexandra

Vastaus yritykseltä Lotto Social

15. huhtik. 2026

Hi there, thank you for your feedback 😊

We’re sorry to hear that your experience hasn’t been as enjoyable as expected — we understand how important variety and engagement are when playing.

Our games and token system are designed to offer a fun way to earn entries, credits, and even prizes while playing 🎮🎟️🍀, but we appreciate that preferences can differ and it may not feel rewarding for everyone.

We’re always working to improve the experience, so your feedback is really valuable to us. If there’s anything specific you’d like us to look into, feel free to respond to our information request 👍

Thanks again for sharing your thoughts.

Best Regards,
Alexandra

Vastaus yritykseltä Lotto Social

15. huhtik. 2026

Hello Matthew, thank you for your detailed feedback 😊

Firstly, congratulations on your winnings — that’s great to hear! 🎉

We’re really sorry, however, that the withdrawal has taken longer than expected. While most payments are completed within the usual timeframe, some may be delayed due to verification checks before being fully processed, even after being marked as released.

Regarding the issue you mentioned with the settings, that’s certainly not expected behaviour and we appreciate you bringing it to our attention — especially having replicated it. This will help us investigate it further.

Please respond to our information request so we can review your withdrawal status and the account settings in detail, and make sure everything is working as it should 👍

Thanks again for flagging this, and we’ll do our best to get it resolved for you 🍀

Best Regards,
Alexandra

Vastaus yritykseltä Lotto Social

15. huhtik. 2026

Hello Trisha, thank you for your feedback 😊

We’re really sorry to hear about your experience — we understand how frustrating and concerning this must be.

Just to clarify, subscriptions and charges are based on the selections made during checkout, where the number of entries and associated costs are outlined. If multiple syndicates or entries are selected, this can result in more than one charge.

Regarding the payments after cancellation, this can sometimes happen if a payment was already authorised before the cancellation was completed and only appears later due to banking processing times. That said, ongoing charges after confirmation should not continue, so this is something we’d like to investigate urgently.

Our services are designed to provide continued access to syndicates and increase your chances of winning through multiple shared entries 🎟️🍀

Please respond to our information request so we can review your account, ensure everything is fully cancelled, and clarify or resolve any remaining charges 👍

We’re here to help get this sorted for you as quickly as possible.

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

7. huhtik. 2026

Hola Daniel, gracias por tu mensaje 😊

Sentimos que esta situación te haya generado preocupación. Queremos aclarar que no se realizan cargos sin autorización. Un importe como 6,50€ suele estar vinculado a una membresía o participación que se selecciona y confirma durante el proceso de registro, donde todos los detalles se muestran antes de finalizar.

Este tipo de participación permite acceder a más jugadas y aumentar las oportunidades de ganar compartiendo el coste 🎟️🍀

Aun así, entendemos que puede no haber sido tu intención. Por favor, responde a nuestra solicitud de información y revisaremos tu cuenta en detalle para explicarte el origen del cargo y asegurarnos de que todo quede claro 👍

Estamos aquí para ayudarte.

Alexandra

Vastaus yritykseltä Lotto Social

7. huhtik. 2026

Hello Peter, thank you for your feedback 😊

We’re really sorry to hear this has been your experience — we understand how frustrating that must feel.

We’d like to reassure you that payments are not taken without authorisation. Charges are linked to selections or memberships that are confirmed during checkout, where all details are shown beforehand.

These entries are designed to give access to multiple lines and more chances to win 🎟️🍀, even if unfortunately there are no winnings in a given period.

That said, we completely understand your concern. Please respond to our information request and we’ll review your account in detail, explain exactly what happened, and make sure everything is set up as you expect 👍

We’re here to help resolve this for you.

Alexandra

Vastaus yritykseltä Lotto Social

7. huhtik. 2026

Hello Wendy, and thank you for your message 😊

We’re really sorry to hear about your experience — we understand how concerning this must feel.

To clarify, weekly charges like £6.50 are only applied when a subscription or syndicate is selected and confirmed during the sign-up process, where all details are shown before completion. These subscriptions are designed to give you access to multiple entries and better value through shared play 🎟️🍀

If you’ve already blocked the payments, that’s completely fine, but we’d still like the opportunity to review your account properly. Please respond to our information request so we can check exactly what was activated, clarify the charges, and confirm everything is fully stopped 👍

We’re here to help you get this resolved.

Alexandra