Lotto Social Arvostelua 17 607

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hello Suzanne, thank you for your feedback 😊

We’re sorry to hear you’ve found the cancellation process difficult — that’s certainly not the experience we want for our users.

Managing or cancelling your membership can be done directly within your account, and we’ve provided a step-by-step guide here to help make it easier:
[https://support.lottosocial.com/how-can-i-manage-my-membership/](https://support.lottosocial.com/how-can-i-manage-my-membership/)

If you’re still having trouble, please respond to our information request and we’ll be happy to assist you directly and make sure everything is sorted quickly 👍

We’re here to help.

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hello Mark, thank you for your feedback 😊

We’re really sorry to hear how stressful this situation has been — we understand your concern, especially if you’re unable to access your account.

We’d like to reassure you that payments are not taken without authorisation. Charges are linked to active subscriptions or entries selected during checkout, where details are shown before confirmation. These are designed to give ongoing participation and more chances to win 🎟️🍀

If you’re unable to log in, that’s something we’d like to resolve urgently, as you should always have full access to manage or cancel your account.

Please respond to our information request so we can locate your account, help you regain access, ensure everything is cancelled, and stop any further charges 👍

We’re here to help get this sorted for you as quickly as possible.

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hi Ave, thank you for your feedback 😊

We’re glad to hear you’re enjoying the games — that’s great to know! 🎮🎉

We also appreciate your comment about things being a bit difficult to understand. We’re always working to make the platform clearer and easier to navigate, while still offering a variety of games and ways to play 🎟️🍀

If there’s anything specific you’d like help with, feel free to respond to our information request and we’ll be happy to guide you 👍

Thanks again for sharing your experience!

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hello, thank you for your feedback 😊

We’re really sorry to hear that this has been your experience — we understand how frustrating and concerning this must feel.

Just to clarify, the £1 introductory offer is linked to a membership, where the ongoing cost and frequency are shown during checkout before confirmation. These options are designed to give continued participation and more chances to win through multiple entries 🎟️🍀

Regarding cancellations, pausing and cancelling are different steps, and charges may continue if the cancellation process has not been fully completed. We agree this should be as clear and simple as possible.

On payment details, these are securely stored for active accounts, but no further charges should be taken once everything is properly cancelled. Also be aware you can delete your account and all your details will be erased.

Please respond to our information request so we can review your account, confirm everything is fully stopped, and assist with closing your account if needed 👍

We’re here to help get this resolved for you.

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hello Robin, thank you for your feedback 😊

We’re sorry to hear that you found the process difficult and that it wasn’t as clear as it should have been — we understand how frustrating that can be.

Syndicates are selected during the checkout process, where the details and ongoing participation are shown before confirmation. They are designed to give you access to multiple entries and increase your chances of winning 🎟️🍀

That said, we completely understand that this may not have been your intention, and cancelling should always be straightforward.

If you still need assistance or want us to double-check that everything has been fully cancelled, please respond to our information request and we’ll be happy to help 👍

We appreciate your feedback and are here to support you.

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Good afternoon, thank you for your feedback 😊

We’re really sorry to hear about the difficulty you’ve experienced — we understand how frustrating this must be.

If you’ve received confirmation that there are no active syndicates, that’s a good sign 👍

Syndicates are designed to give you ongoing entries and more chances to win 🎟️🍀, but we completely understand that you want to ensure everything is fully stopped.

Regarding payment details, these are securely stored and linked to your account, but no further charges should be taken once everything is properly cancelled.

Please respond to our information request so we can double-check your account, confirm everything is fully cancelled, and give you peace of mind 👍

We’re here to help get this resolved for you.

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hi Chloe, thank you so much for your feedback 😊

We’re really happy to hear you’re enjoying the app and all the options available — that’s exactly what we aim for! 🎉

Our goal is to offer a variety of games, lotteries, and benefits all in one place, giving you more chances to play and win 🎟️🍀

Thanks again for your kind words and for being part of Lotto Social — we truly appreciate it!

Alex