For new customer, entitled a 25 % off yet it is with restrictions. The product I ordered ( Dr Hauschka- regenerating serum) is not entitled. Then I try 25APP using apps to place order, in vain again... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The Products which I had always bought offering great discount this time. If the Nov 11 Promotion that includes my products, then I would like to buy more. On the other hand, the variety of the... Näytä lisää
Yritys on vastannut
Kieran has helped me solve my problem in the most effective way and has been super helpful and present. Not to mention, she is extremely patient. I deeply appreciated the support given to me throughou... Näytä lisää
Overall the product range offered is great. It would be even better if including some brands like Origins But for the packaging, suggested using bubble wrap for glass bottle. The space inside... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Lookfantastic 是美容護膚精品在線商城，也是英國規模最大、品種最全的專業美妝購物網站之一，提供極具性價比的高品質美妝產品，直接安全運送到世界各地，並以全球無障礙的輕鬆購物方式，為您提供更加有品質的時尚生活方式。
Yhteystiedot
Yhdysvallat
- lookfantastic.com.hk
3,9
Hyvä
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Experience feedback
efficient delivery,
helpful customer care team
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Kieran has helped me solve my problem…
Kieran has helped me solve my problem in the most effective way and has been super helpful and present. Not to mention, she is extremely patient. I deeply appreciated the support given to me throughout. Her attitude is what made everything a smooth customer journey.
10. toukokuuta 2024
Oma-aloitteinen arvostelu
Special offers
Good to get notifications when my favorite brands or products on sale or have special offers.
1. toukokuuta 2024
The app doesn’t go smoothly
The app doesn’t go smoothly. Every time I want to proceed to another step or back to the previous page, it takes time to load.
1. toukokuuta 2024
A very disappointing experience for a first time buyer
For new customer, entitled a 25 % off yet it is with restrictions. The product I ordered ( Dr Hauschka- regenerating serum) is not entitled. Then I try 25APP using apps to place order, in vain again. Then I try LABOUR, coz today is Labour Day, again no discount on the product I ordered. A very disappointing experience with my first purchase.
1. toukokuuta 2024
the discount code application is not easy to use, need to check which code is the best for my shopping as I have many different products and brands.
the discount code application is complicated. Not easy to figure out which code is the best to apply.
1. helmikuuta 2024
Haven’t received two free products
Haven’t received two free products. It should be free gifts with purchase of Foreo. Sad!
14. marraskuuta 2023
Cancel my order with no reason
27. marraskuuta 2023
Missing one sample to me.(ESPA (Sample)…
Missing one sample to me.(ESPA (Sample) Refining Skin Polish 15ml)
Not happy with the courier service .
The delivery staff just put the box in front of my room door
23. marraskuuta 2023
Disappointed
First time using this site and there is a great discount in black friday. But then after 1 day of my purchase, I got an email said the order is cancelled without any reason. and I am not able to login as member again. Even I go to ask the customer service, just saying is security reason cannot disclose. Never experienced this in any other online shop. As I don't know the reject reason so I won't be able to try another purchase in this site again.
26. marraskuuta 2023
Vastaus yritykseltä LookfantasticHK
Hello Bonnie,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order being cancelled. I can confirm you have been contacted by the relevant department regarding this.
Regards,
Leah
Ridiculous
Ridiculous customer service. I ordered 2 bottles of Aesop cream. One of the bottles shattered during delivery resulting in cream and glass fragments everywhere.
Though the other bottle did not crack, I was not comfortable with using it as glass could have went in.
I asked to return both items for a full refund or to replace both. They did not allow for either options and we’ve been going around in circles for days.
4. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä LookfantasticHK
Hello Harrison,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Great product selection
28. marraskuuta 2023
Vastaus yritykseltä LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to navigate and find items wanted.
3. joulukuuta 2023
Vastaus yritykseltä LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The discount of 25% was not applied to…
The discount of 25% was not applied to my recent order and I am still waiting for a refund.
1. joulukuuta 2023
Vastaus yritykseltä LookfantasticHK
Hello Bel,
Thank you for taking the time to leave your review.
I am sorry that your discount has not applied. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Vastaus yritykseltä LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The support Billie provided prompt and…
The support Billie provided prompt and professional solution to me which helped me to solve my problem.
30. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Some of the supposed gifts were out of…
Some of the supposed gifts were out of stock and no substitutes at all. I was disappointed.
29. marraskuuta 2023
Vastaus yritykseltä LookfantasticHK
Hello Huang,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Vastaus yritykseltä LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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