Londonward Arvostelua 

This is now 16 days after letting them know the item arrived damaged and very poor quality. If they were going to refund me or genuinely assist they would have done so by now. I still have nothing from them directly. I am not paying to ship it back to China. These are not UK consumer rules.

I bought an item that arrived damaged. Sent photos and I’ve had no feedback. When I search the business London ward it’s a Chinese company pretending to be British. I’ve had to go to my bank and request they assist me to get my money back. This enquiry will take the bank 17 days. I’m totally fed up with no good Chinese companies taking advantage. Their returns policy is for you to pay to send it back to China!! Totally in breach of UK consumer laws. Please 'UK gov', sort these Chinese companies out!!! They destroy what should be a good shopping experience, often sending pore quality fake goods.

They have now responded through trust pilot 3oth July, and not directly to me, saying they'd like to resolve, however see below I have tried doing this so many times.

Dear London ward
I want my refund!!
You are masquerading as a UK company but you are from china.
The item arrived damaged and I want my MONEY NOW. I have sent all the photos showing the damage / chipped paint.

Londonward is an online retail store operating via dropshipping. The company markets itself as a UK-based business selling modern fashion, pet essentials, and home decor. However, according to consumer reports, it acts as a storefront for third-party sellers based in China

NOTE: UK Regulatory Advice: The Advertising Standards Authority (ASA) has issued warnings about similar "masquerading" UK-city-named fashion websites, noting they often use misleading advertising, false money-back guarantees, and fake reviews to promote low-quality products.

I have to let you all know. Hence why I've taken a stand to notyfy you on Trust Pilot. If however they re-imburse me, I will update this post.

Helen

Date: Thursday, 16 July 2026 at 14:07
Please stop delaying and kindly send details for return and refund without further delay.

Helen Gammons

Sent from my iPhone

On 14 Jul 2026, at 17:24, Londonward Support

Dear Helen,
Thank you so much for sending over the photos and letting us know about the damage to your Harlow Wind-Driven Kinetic Art Sculpture. I'm really sorry you received it in this condition, and I completely understand how disappointing this must be.

I've received your request to return the item for a refund, along with the photos of the damage. We'll review everything right away and make sure this is handled for you as quickly as possible.

Thank you again for your patience and for providing all the details we needed. We'll be in touch soon with the next steps. If you have any other questions or concerns, please let me know—I'm here to help.

Warm regards,

David

Handbag clearly not leather as detailed and smelt of fish despite being aired for 2 days No response when requested a return Customer service 0/10 product 0/10 Won’t be purchasing again Please be warned

I ordered a fan on 5th July 2026. I received it today 22nd July. The fan I ordered is a completely different item from china to what I ordered. They sent me a fan that looks like it’s worth no more than £5, which is ridiculous and disappointing when I spent £68 paying for a fan that was described as worth more. That page with fan is not found anymore on their website. I have emailed customer service straight away and let’s see what their response is. I only ordered after reading some positive reviews here, hoping I would not be disappointed. I wish I could upload some picture of both the both I ordered and the one I received. They have removed the pictures from their website and any link of that fan. Looks like a scam and they were just trying to take people money.

Updated on 23rd July
I have contacted the email address you mentioned. They took the details acknowledged and said they will get back. They have not yet. I have provided pictures and order number. Basically you will just waste my time.

A fast delivery was promised but failed to materialise. I was told the products were being shipped and I would receive an email when they were on the way. I found ordered and had delivered the products I wanted from somewhere else, so I cancelled my order by email with the Londonsard support team, a week later the cancelled order was delivered so I emailed the support team who accepted my reason for return and promised they would instruct the returns team who would provide a London address and instructions. I have heard nothing since, even though I send an email every day requesting return information
Strongly recommend that others do not buy from this company

Don’t order from this company if your in a hurry, didn’t realise it was from China, also if you want a refund, you are responsible for return postage, it cost’s a fortune

Don’t purchase from this site. Product are not true size. Not based in London but China. It took 2.5 weeks for my big order to arrive. Very disappointed items are too small not the quality as described.
Poor cheap material. I have emailed the company haven’t had a response yet.
I would like a full refund and want to return all of it. I doubt I get my money back!
In my opinion they are scamming people!

Based on the information publicly available, LONDONRD (also trading as Londonward) appears to operate with significant links to China.

Their own website states:

* Returns are to be sent to a warehouse in Ningbo, Zhejiang, China, addressed to an individual there.

checked the UK Companies House register, and I could not find a company registered as “LondonRd” or “Londonward”.

Very misleading.

Waldorf doll.

Photo on website shows an apparently very well-made doll in tasteful packaging; a classy looking cardboard box and brown shredded paper, accompanied by its own baby doll. In reality it arrived in a plastic bag, without a baby doll and looking considerably less well-made.

There was mixed information about delivery times. In the FAQs it says the average time is 4-6 days. It actually took 2 weeks.

At the bottom of the item description on their website there is a fake TrustPilot review widget which shows a rating of 4.7/5 from 19,000+ reviews.

All very disappointing. Their site is carefully crafted to mislead buyers, from fake reviews to misrepresentations about the company location and worst of all very misleading product images.

I am compelled to write such a long review, and I feel so upset because this purchase was/is to be a present for my five year old daughter which I was excited to give her, and I now feel ashamed to give her. And what can I do? The thing took so long to arrive that her birthday has long gone, it came from China so I'm not going to go to the trouble of sending it back - the FAQs tell me that I "only need to cover the return shipping costs" in the case of returns. How generous.

The moral of the story is double check the actual TrustPilot reviews on the actual TrustPilot website.

If you run a business your responsibility extends far beyond 'make money'. Decisions you make have far-reaching implications for a lot of people: your customers, your suppliers, your lenders, and all their families.

Needless to say I will never think of buying from this website again and I will be more careful to do my due-diligence in future.

The funny thing is that had the company been upfront about all of this from the outset I would still have bought one of these dolls - albeit it in a different style, since I chose this one for the baby doll - and I would have been much less unhappy with the purchase, because my expectations would have been appropriately set, and this was the only option I found in my budget.

Easy to order but the default shipping protection was unexpected. It would appear that you have to actively refuse it. I know for next time.

Money off .puss great helmet

Best summer sets without the price tag, feel expensive and fit well

Very good took a while to come but worth it

Excellent service and will be back

Thank you so much 💓. Very good shoes. Thank you very much.

The order was promptly delivered, The head bands are well made and I love them.

Ordering was very easy and payment was almost painless

It was so good and so easy to order, but more importantly the product looked absolutely excellent. I therefore hope that it looks good in reality.
However, it is two weeks tomorrow since completing this review and there is still no sign of the shirt. Obviously its origin is Chinese, and had I known that the delivery would be this long, I would not had ordered it despite its smart appearance.

Very easy site to navigate. Payment process quick and simple. Really good site with great selection of products. Very reasonable shipping costs also.
Highly recommend.

I looked I liked and I bought
It was that easy
Thank you so much for speedy response
My husband will love your hat for the summer