This company misrepresented a the student accommodation to us. I have been asking for a refund for over 6 weeks. We have not moved in, I had to find accommodation elsewhere, thru are not returning the... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My agent Thakur called me about an hour after my initial request for student housing was made through the website. He was professional, helpful, insightful and efficient. Thakur narrowed down about 7... Näytä lisää
Yritys on vastannut
Mustafa Yildiz Bey zerafetiniz, hizli sorun cozmeniz, profosyonel yonetim ve ekip ve Peddington City View de Evimizden ilk kez ayrilan kizim icin harika bir yasam ortami sagladiginiz icin butun kalbim... Näytä lisää
Yritys on vastannut
I had a lovely stay at Londonist Paddington when I first moved to the UK in this summer. Having a comfortable and welcoming place to stay made settling into a new country so much easier. A special tha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Londonist DMC is dedicated to providing students with a comfortable and supportive environment in London. We offer a diverse range of accommodations and student services to meet every unique need. Our premium residences are spread across 30 prime locations in London, providing easy access to major universities and neighbourhoods. From flexible contracts ranging from 2 to 52 weeks to personalised payment options, we aim to simplify the experience for students at every stage. With no UK guarantor required, Londonist DMC ensures students can focus on their studies without unnecessary financial burdens. The Londonist residences offer a variety of fantastic facilities within the premises, such as gyms, cinemas, computer labs, and social and study spaces. All bills are inclusive, and the residents have a 24/7 security and maintenance team on site. We also offer additional services to support our students, including airport transfers, insurance, kitchen sets, and bathroom packs. We are passionate about delivering a five-star service by making students feel at home away from home. It is achieved with the help of an inspired team, innovative technology, and intentional partnerships. To further meet student needs, we've developed an innovative student portal application that enables students to discover promotions, purchase additional services, view outstanding rental balances, and make payments with ease using just a few clicks. In 2025, Londonist DMC was proud to receive the King’s Award for Enterprise in International Trade and be named ‘Agency of the Year’ at the RESI Awards, a testament to our commitment to excellence and innovation in student living. Londonist DMC takes pride in supporting student well-being, academic success, and personal growth. Visit us to find the perfect place to start your London adventureyour home away from home awaits!
Award-Winning Service
Yrityksen kirjoittama
- King's Award for Enterprise 2025
- Receiving the King's Award for Enterprise reflects our commitment to excellence, innovation and exceptional support for international students choosing London as their study destination.
Verified Properties
Award-winning accommodation, personally verified
Every Londonist property is personally inspected and verified by our team, and proudly recognised with the British Youth Travel Awards for Best Student Accommodation. What you see is exactly what you get.
Yhteystiedot
5 Great James Street, WC1N 3DB, London, Yhdistynyt kuningaskunta
- 02072871912
- book@londonist.co.uk
- londonist.co.uk
3,7
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Khaled Matar is very helpful
Khaled Matar has always been very helpful to me. I would like to thank him very much for his understanding. If there were a 10-star option, I would choose it.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Irem,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Khaled was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Thakur was kind and helped me through…
Thakur was kind and helped me through the process .
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Melvyn,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Thakur was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Khaled Matar provided very good…
Khaled Matar provided very good information and assistance.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Mohammadhassan,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Khaled was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Londonist DMC and Can were very helpful…
Londonist DMC and Can were very helpful from the beginning. Thanks to the quick responses and good communication, they offered several options that matched my needs. After I made my decision, my accommodation was arranged quickly and smoothly. I had no issues at all. Thank you for the great support, I definitely recommend them.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Nehir,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Can was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Thank you Khaled
The process for signing my accommodation has been very easy thanks to Khaled Matar. He worked around all my needs and was extremely helpful and quick to respond. Will be back to write another review once I've moved in.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Ronan,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Khaled was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Great experience booking with the Londonist
Had a great experience booking Chapters white city residence with the Londonist. My agent was Khaled Matad and he was extremely helpful throughout the process. I was quite skeptical at first because I made the booking from India and wasn’t quite sure whether they’re a legitimate company or not, but their team was extremely helpful throughout and they do have good deals on short term accommodation stays.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Kahkasha,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Khaled was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Sanbir has been very patient and…
Sanbir has been very patient and helpful with me find a room he is very helpful guy
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Omer,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Sanbir was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
I had a very bad experience with this…
I had a very bad experience with this accommodation.
The management and staff are unprofessional and unhelpful, and the overall attitude is disrespectful.
The rooms were dirty and poorly maintained, which is completely unacceptable.
I also faced a serious issue with a parcel collection. The courier came to collect my shipment, but the reception refused to hand it over, causing unnecessary delays and financial stress.
In particular, a staff member named Marwan was extremely uncooperative and handled the situation in a very unprofessional manner.
I do not recommend dealing with Marwan.
Based on my experience, I do not recommend this place to anyone, whether for accommodation or for dealing with the management.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with the accommodation did not meet your expectations.
We completely understand how frustrating it must have been to experience issues with the condition of your room. We’re also sorry that you felt unsupported during your interactions with our team.
We take your comments regarding the service you received, including your concerns about our agent seriously. We’ll make sure your feedback is shared with the relevant team so the matter can be reviewed appropriately.
We truly appreciate you bringing these concerns to our attention, as this helps us identify areas where we can improve the experience and support we provide to our students.
Thank you again for your feedback, and we’re sorry for the inconvenience caused.
Londonist DMC
Where is my deposit refund?
I booked through Londonist for a two-month stay in London. Long story short--please don't book through them. The management is a pure nightmare. It takes literally forever for Londonist to respond to issues that came up during your stay--no response through emails, text portal and whatsapp messages only lead to standard responses by AI bot. Plus, it's been more than two months since I checked out and submitted my deposit refund request, but I still have not received my money back. I will never book through them again.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Lijun,
We sincerely apologize for the delay due to a high volume of requests. Please be assured that your refund is being processed and should reach your account within the next 9 hours.
If you have any questions or require further assistance, please do not hesitate to contact us at customersupport@londonist.co.uk.
Thank you for your patience and understanding.
Kind regards,
Londonist Customer Support Team
DO NOT BOOK WITH THEM
My experience with Londonist has been extremely disappointing, mainly due to the unacceptable condition in which the room was delivered.
Upon arrival, it was immediately clear that the room had not been properly cleaned or prepared for a new resident. There was hair throughout the room, dust and grime on surfaces, and food residue left in and around the sink. In several areas, there were old and unpleasant stains, suggesting a lack of proper maintenance and inspection.
Most concerning, there were visible signs of mold in the room, which is particularly alarming in student accommodation. This, combined with a strong and unpleasant smell, created an unhealthy and uncomfortable living environment from the moment I moved in.
Beyond hygiene issues, the room was in very poor physical condition. The furniture was old, heavily worn, and visibly damaged. Multiple drawers were mechanically defective, with no drawer rails installed, making them difficult or impossible to use properly. These are not cosmetic problems but issues that directly affect basic daily living.
When I raised these concerns, communication was slow and frustrating. Emails and calls often went unanswered, and responsibility was ultimately denied, with reliance placed on general disclaimers rather than addressing the actual condition in which the room was handed over.
Based on my experience, I would strongly advise prospective students to avoid booking with Londonist and avoid staying in their accommodations. Do not rely on advertised standards or assurances — what is delivered may be very different from what is promised.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
We’re genuinely sorry to hear that your experience with Londonist left you feeling this way. We understand how disappointing it must have been to have these concerns during your stay, and we’re sorry that the experience did not meet the standard we aim to provide.
The issues you mentioned regarding mould, an unpleasant smell, damaged furniture, and faulty drawers are all matters we take seriously. We’ll make sure this feedback is shared with the relevant property and maintenance teams so that these concerns can be looked into and similar issues can be avoided for future residents.
We’re also sorry to hear that you felt communication was slow and that your concerns were not handled as you had hoped. Your feedback is important to us, and we’ll take it on board to help improve the experience we provide.
Thank you for taking the time to share your experience with us. We’re truly sorry that your stay did not leave you with the positive experience we would have wanted for you.
Londonist DMC
Brilliant Experience
I had a really smooth experience arranging my student accommodation through Londonist. Thakur was especially helpful throughout the process - very responsive, clear with explanations, and patient with all my questions. He made what can be a fairly stressful process feel straightforward and well organised.
Communication was quick and professional, and I felt well supported from start to finish. I’d definitely recommend Londonist to other students looking for accommodation, and thanks again to Thakur for his help.
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Danyaal,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Thakur was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
La estancia estuvo bien pero NO me han…
La estancia estuvo bien pero NO me han devuelto el depósito tras más de 6 semanas, no contestan e-mails, ni llamadas. Soporte solo te abre tickets de demanda que nunca nadie contesta. LADRONES!!! NO RESERVÉIS CON ELLOS.
——
Actualización: después de reclamar por WhatsApp, e-mail, llamar por teléfono, por el soporte de la app y de la web y nunca recibir respuesta durante largas semanas, tras poner malas reseñas por Internet es cuando por fin dieron señales, solo le preocupa su imagen pero la realidad es que para venderte la habitación son muy rápidos y para devolverte el dinero ha tardado 2 meses y he tenido que insistir mucho y llegar a este punto.
No recomiendo para nada la experiencia, habitaciones pequeñas, carísimas y luego tienen una atención al cliente pésima.
Ahora que por fin me lo han devuelto se preocupan de venir aquí a contestar a la opinión en Trust Pilot para no tener una mala imagen pero habéis estado 2 meses sin darme ninguna respuesta.
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Natalia,
We sincerely apologize for the delay due to a high volume of requests. Deposit has been refunded to your account.
If you have any questions or require further assistance, please do not hesitate to contact us at customersupport@londonist.co.uk.
Thank you for your patience and understanding.
Kind regards,
Londonist Customer Support Team
Overall very good!
Sanbir has been very patient and helpful with me. I was able to find a room within my budget and get it booked and sorted. There was a fee I wasn’t expecting however this was beyond Londonist’s control and came from Unite Students. I really appreciate Sanbir’s help with answering all my queries and getting back to me quickly.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Antonia,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Sanbir was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Positive booking experience
Khaled has been very helpful throughout the booking process. Can recommend!
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Dear Student,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Khaled was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Booking experience
Taha made the booking experience very easy, answering our questions quickly by text and call. We will appreciate having him as a personal contact, available to assist us as required moving forward. Great service so far…thank you!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Hi Claire,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Taha was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Axo Seven Sisters
Axo Seven Sisters: Where Comfort Meets Convenience
⭐⭐⭐⭐⭐ 5/5 Stars
I extended my stay at Axo Seven Sisters - that’s how good it is.
Why I’m Staying Longer
Spacious Living
Genuinely roomy accommodation with modern aesthetics - rare for London! Wall-mounted TV, clean design, and enough space to actually breathe and make it your own.
On-Site Gym
Built-in fitness facility = no expensive memberships, no commute. Perfect for maintaining my 4:30 AM workout routine without leaving the building.
Staff That Actually Care
The team here doesn’t just tick boxes - they genuinely listen and accommodate residents’ needs. Responsive, professional, and considerate. This alone made me want to stay.
Location Wins
Doorstep Convenience:
∙ ASDA & Aldi literally on your lane
∙ All major superstores steps away
∙ Tottenham Hale: 0.5 miles (easy walk)
∙ Retail park nearby
∙ Beautiful park: 0.1 miles for morning walks
Everything you need is within a 5-10 minute walk.
The Real Deal
Spacious rooms + gym + top-tier service + unbeatable location = exceptional value. You’re getting premium living without the London premium pricing.
Bottom Line: I chose to extend because Axo delivers on every front. When your accommodation checks all boxes and the staff genuinely cares, why go anywhere else?
If you want space, convenience, and community in North London without breaking the bank - this is it.
Perfect for: Students, young professionals, fitness enthusiasts, anyone who values their space and sanity in London.
Khaled Matar .Thank you for making the process seamless especially payments
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Hi SUSHMITHA,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Khaled was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Thank you for your comment
Thank you for your comment.
You cashed my cheque for € 2,000 for substandard accommodation that I never occupied!
Conclusion : If you cashed my cheque, you therefore have all my contact details. Please send me your contact details and the name of your boss.
His name,
His role in the company,
His direct telephone number,
His office address,
His email address
Merci pour votre commentaire.
Vous avez encaissé mon chèque de 2 000 € pour un logement insalubre que je n'ai jamais occupé !
Conclusion : si vous avez encaissé mon chèque, vous disposez de toutes mes coordonnées, alors veuillez m'envoyer les vôtres ainsi que le nom de votre supérieur.
Son nom
son rôle dans la société
son numéro de téléphone direct
son adresse au bureau
son courriel
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Derin was amazing and he proved his…
Derin was amazing and he proved his skills when it comes to problems solving
He is honest reliable and very helpful calm while solving any problem
Thank you for your help and thank you Londonist for your amazing team
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Hi Rand
Thank you so much for taking the time to share your experience. We’re delighted to hear that Derin was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
Prompt and helpful support
Thakur was extremely helpful and responsive. He was quick to assist and handled everything professionally and positively. Much appreciated.
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Hi Sanya,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Thakur was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
I am a resident in one of Londonists…
I am a resident in one of Londonists accommodation in London. I booked my ensuite through Khaled Matar who honestly has been great support throughout my process. Khaled Mater is a very good person, he is trustworthy and reliable and had always offered assistance and guidance.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Londonist DMC Student Accommodation
Hi Maryam,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Khaled was able to support you throughout the process and help you find the right accommodation for your studies in London. Our team works hard to provide clear, responsive and personalised support, so it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and wish you all the best in your studies and your time in London.
Kind regards,
Londonist Customer Support
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