London Cask Traders Arvostelua 

Great company, very informative, wouldn't hesitate to use London Cask Traders again. All the staff have been brilliant.

Not satisfied with the investment :(

I can't say anything about post-sales since I did not get to that point.
I initially requested information through the website, and mentioned that I was just generally interested in learning more about the whiskey investment space and subsequent investment opportunity.
That was on the 24th July.
This was followed up with an email, after the call, which is normal protocol, understandable & obviously absolutely fine.
I was then emailed again on the 26th and called twice the same day. In that call I said I wanted to have some time to look into it and I wasn't going to be pressured into anything.
I was then called again on the 28th, and the 31st and texted again on the 31st and emailed on the 31st and both called and emailed again on the 2nd. During one of the calls I picked up again and was told "he knew I wasn't going to be pressured, but ..." to which I reiterated that "I wasn't going to be and that I please would like some time to look into things".
I then received another email today on the 7th saying he tried to reach me and "where do we go from here", to which I responded asking him to "please stop contacting me. I meant it both times when I said I wasn't going to be pressured into anything."
I then received a rude email saying it seemed "there is a misunderstanding. When you are ready and serious about whisky investments feel free to contact us. You mentioned once about being called and that was a while ago. It’s simply protocol to follow up on an enquiry. (...) Thanks for your time, I won’t waste your time or mine."
To be honest, to me this is just highly unprofessional and has completely turned me off it. I am still very much interested in the whiskey investment space and could see myself investing in it. However, it would definitely only be with a company that makes me feel like I can trust them and respects my time and wishes.

For my first purchase, I was well informed along every step. Very pleasant to deal with.

Communications are excellent. Questions and quires are answered by return. The "back room" staff are also first class ensuring there are no delays in getting the supporting documentation out to one. All in all a very smooth operation.

Communication was faultless. A complete newbie entered in to the world of whiskey investment and it was made easy and exciting. Highly recommended, thanks guys

Firstly of all - my name is Brian and not Nathen as you called me earlier 😙

Very good, first experience with whiskey investing, nice and friendly, I didn’t have huge amounts of cash to invest but it get found me a cask around £4K.
Free storage and insurance for 10 years.
I don’t know a great deal about whiskey but this investment has made me more aware and more interested in researching different whiskey, casks and types/brands of whiskey.
Saving up now for another cask to purchase.
Very good experience 10/10

I'm delighted to be making this positive review of LCT - I just wish I could have made it a little bit sooner.

Overall, I can highly recommend all staff in the company for their straight talking advice, accessibility in the event of queries, and simplicity of purchasing process.

Unfortunately, in my case there was a significant delay in the time between purchase and completion of the storage process. I don't believe this was entirely within their control, however there was no outbound communications about it throughout the entire process.

As a first time customer of theirs, this created a large amount of stress for me with whiskey being an un-regulated sector. They've always been patient with me during my multiple follow up phonecalls, but I would much rather they had been pro-active with a regular mailshot to me to let me know what was going on.
Overall, I will definitely be using them again, as I believe they have a prudent and innovative approach to whiskey brokering.

I've thought long and hard about publishing this feedback but I think the positives, net outweigh the negatives, and it will hopefully give people confidence that LCT are ultimately and honourable and safe company to do business with.

My first dip of my toe into the world of investment and I couldn't have done it any better than with this group of people. Oliver my portfolio manager is just brilliant, I can ask him any question and he is straight back with an answer, no matter how silly my questions are, nothing is too much for him. Also had the pleasure of speaking with Jack who was checking up on me as a first time investor. I would have no hesitation in recommending this company if you are looking to invest.

I can’t comment on the longevity as of yet as that will come in the future but the first contact and customer service has this far been very good. Very knowledgable and prompt in answering queries put to the team

Very helpful gave me all information on investment opportunities answered all questions gave links to check company out

Once I had decided to make a purchase, I found the process very easy. Very helpful customer service.

I am editing this review :

I purchased 2 casks.
It took about 9 months to get the location and proof of ownership for 1 cask. Many emails / phone calls to get to that stage.
The second cask was even worse - nearly a year to get proof of ownership
London Cask Traders did not know where the cask was .........
I reseached and found the cask for them.
I found the overal customer support very lacking.
One is bombarded with phone calls and emails when they are trying to sell.
Different after the event - it is difficult to get a reply or a straight answer.

very good company and great communication, pleasure to deal with anytime

The company is very helpful & efficient with any
Of my purchases.

Very good information given and quick

Friendly, helpful and everything explained very clearly

I contacted London cask traders just to look at investing in a cask the staff were friendly and helpful they explained everything in detail I never felt pressured to buy they gave me options of casks to invest in and helped me choose the one I invested in just a great experience they were professional helpful and I would recommend anyone who’s intrested in this kind of investment to give them ago

Every member of the team I have dealt with has been friendly, knowledgable and professional. They made the investment experience simple and enjoyable. As someone new to the world of cask investment they have made me confident in my investments and are aiding me to grow a profitable portfolio. I would throughly recommend working with this team