I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... Näytä lisää
Sijainti
Vaihda sijaintiaWaterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... Näytä lisää
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... Näytä lisää
First time ordering cakes from Lola’s but won’t be the last! From ordering through to collection, the process was seamless. Then to the actual eating .. oh wow! Absolutely delicious cakes - vanilla an... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Lola's - Lola's Waterloo
Yrityksen kirjoittama
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Yrityksen kirjoittama
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Yhteystiedot
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, Yhdistynyt kuningaskunta
- +44203 318 1629
4,2
Hyvä
200 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delicious berry cake. Smooth collection
The berry cake was delicious and the collection from Waterloo station was really easy.
8. tammikuuta 2026
Yummy cake
Yummy cake. I picked up the cake from waterloo station. Good packaging.
21. joulukuuta 2025
quick and easy pickup experience
red velvet from lola is always the best !! called the shop to adjust pick up date and they were very kind with it, much appreciated.
18. joulukuuta 2025
Amazing
I buy few mini ones every week after work for my daughter. We both love them, always fresh and creamy
3. joulukuuta 2025
I ordered the dinosaur cake for my…
I ordered the dinosaur cake for my dino-obsessed son's 4th birthday - it was brilliant! So delicious, very generously sized, he was thrilled! It was ready to collect in the morning of the day I had specified and I got an email telling me it was ready. Very easy collection and lovely people. Will definitely order again for birthdays!
5. joulukuuta 2025
Always nice
I'm not going to give 5 stars because it was missing a bit of filling but lola always does nice cakes and great flavor.
8. marraskuuta 2025
Great service as always!
Website was easy to use, super easy pick up and as always a great tasting product!
7. marraskuuta 2025
Great personalised cakes
Great quality cake, both to look at and eat . And good value for money
18. lokakuuta 2025
Tasty
Cupcakes were amazing and customised for the occasion perfectly. All flavour matched well to what was described, overall great experience.
11. lokakuuta 2025
All perfect
Delicious cake, exactly as described and so easy to collect from London Waterloo at 8am!
4. lokakuuta 2025
Excellent service and delicious red velvet cake
Excellent service when reserving cake over the phone, and the best red velvet cake!
29. elokuuta 2025
Very Cherry cupcake and Red Velvet…
Very Cherry cupcake and Red Velvet brownie was amazing!!!😍😍
24. kesäkuuta 2025
Great experience
Great experience, members of staff were very friendly and helpful
17. toukokuuta 2025
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
I purchased a box of brownies
I purchased a box of brownies, it was my birthday I wanted to gift the brownies to my management in SWR, the red velvet brownies were like stones I felt very embarrassed in front of the managers to gift them a stale brownies.
6. toukokuuta 2025
Vastaus yritykseltä Lola's - Lola's Waterloo
Hello,
Thank you for taking the time to give us your feedback.
I am very sorry you have been disappointed on this occasion.
I can assure you all of our items, including the brownies, are delivered fresh to our stores every morning.
I will be in touch with you via email shortly to discuss further.
Kind regards,
Always delicious!
9. huhtikuuta 2025
I came in to redeem my free birthday…
I came in to redeem my free birthday cake as a founding member, a long-standing benefit that predates the new policy change. Instead of being greeted with a smile on my birthday, I was met with confusion and resistance. Staff tried to turn me away, claiming the offer was now just a free cupcake—clearly unaware of their own membership tiers and terms. I literally had to explain their policy to them. Embarrassing.
Before I mentioned the birthday cake, the staff were all smiles. The moment I mentioned the word “redeem,” their faces dropped like I’d asked for their monthly salary. First of all, it’s not your dad’s shop—there’s no need to be so flustered over honoring a longstanding promotion. It’s a cake, not a diamond.
If a brand wants to keep loyal customers, the bare minimum is knowing your own policies and treating people with respect. Lola’s, do better. This kind of treatment leaves a sour taste—definitely not the birthday experience anyone deserves.
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lola's - Lola's Waterloo
Hello,
Thank you for for taking the time to leave us your feedback.
I am sorry to hear about your experience at our Waterloo store.
This does not sound up to our usual standards of customer service and I can assure you that I will be passing your feedback across to the relevant teams to be reviewed.
If you do wish to discuss this further, please email us on hello@lolascupcakes.com
Best wishes,
Chloe
Everything made it great. The customer service is on point. Bless them
Everything made it great. Everyone loves it.
28. maaliskuuta 2025
Sadly cake I received collapsed and…
Sadly cake I received collapsed and didn’t have enough time to replace it.
23. maaliskuuta 2025
Vastaus yritykseltä Lola's - Lola's Waterloo
Hello Sharon,
Thank you for taking the time to leave this review.
I am very sorry to hear about this situation, I can see that my colleague has sent you an email to offer compensation. Please just reply in this chain and we can resolve this for you.
Kind regards,
Chris
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