Locauto Group - Grosseto Arvostelua 

Pessima Esperienza l'auto richiesta giorni prima non era disponibile ed ho dovuto fare un viaggio di quasi 6 ore con una Pandina Hybrid.
La settimana prima l'auto richiesta a Locauto Ravenna per qualche motivo non era disponibile e non c'erano auto disponibili , ho dovuto pagarmi un taxi dal costo di 700 euro.

Servizio ottimo, la ragazza dietro la scrivania cordiale , educata , preparata e professionale

Disponibilità e gentilezza

tutto perfetto
gentile la ragazza al desk, ottima vettura, prezzo buono

Chiarezza nel preventivo
Puntualità del servizio
Gentilezza del personale

Servizio perfetto, pagamento,sono stati veloci, e soprattutto molto gentile la ragazza che ci ha aiutato e guidata all'esperienza.

Schnelle unkomplizierte Übergabe und Rückgabe des Fahrzeuges. Das Fahrzeug war aussen und innen etwas verstaubt.

I used your services back in August while visiting Grosseto. No major issue there. On October 15th, I received a message from my bank that the same credit card I had used at the time, has been charged appx 25 euros from a “permanently closed” Locauto branch in Trento, on the other side of the country. I believe that my cc details have been copied and is being fraudulently used by current/ex Locauto employees. I would appreciate it if you could look into this matter urgently and get back to me please.

Ottima esperienza bisognerebbe migliorare il servizio clienti e la riconsegna del auto in caso di noleggio chiuso

Sesto noleggio mai un problema. Gentili e disponibili.

Nice car, no problem with that.

But, as many has already said, the women in the office was extremely unfriendly from the start.
We were given the wrong location because I use iPhone maps, and was declared an idiot because of this. We came 25 minutes late, but I explained that it took us 45 minutes to walk because of the wrong information we got.

We had 2 baby seats but one was broken and had nothing to seal the straps with. I explained this when I met her again, and she said no problem, I take it of the bill.
Guess what, she didn’t.

Cordiali, rapidi, convenienti e puntuali.
Cercano di soddisfare sempre le esigenze del proprio cliente, consigliati senza dubbio.

The renting was easy and fast. Car worked perfectly!

Friendly staff, no extra charges. Replied to emails quickly. Nice car.

The car was ready, the process really fast and easy and very polite Customer attention.

I do not normally leave bad reviews but based on my experience with this company this summer I have decided it’s my duty to warn other customers.

I am extremely dissatisfied with the service I received from this company. When road side assistance was required, the response time was unreasonably slow, it was clear that customer support was never going to be a priority for the staff in Grosseto.
Based on my experience, I find it difficult to trust the positive reviews that this company advertises in Grosseto.
The focus seems to be on collecting payment rather than providing even the most basic level of courtesy and any form of kindness in their service.
Major Tip: If you do end up renting from this company, make sure to take a thorough video of the car before driving away. Otherwise, you may find yourself facing unexpected charges once you return home.

It is disappointing because I have received very good service from this company in Rome. Unfortunately, it seems that the standards of staff training and customer care are not consistent with this company.

Overall, my experience with this company left me very upset and disappointed. The staff in Grosseto showed no kindness or consideration toward their customers, which only added to an already negative experience.
It is such a shame, as I visit every year, but I will not be returning until the staff have undergone at least some basic customer service training in ‘how not to be so rude to their customers’

Nice people, no problems.