Locauto Group - Civitavecchia Arvostelua 

Professionalità, gentilezza e disponibilità, super consigliato! Prezzo
Competitivo, auto ottima!

Dispute over vehicle damage. Rented vehicle at Rome FCO. Vehicle had several scratches and body damage as noted on vehicle inspection prior to acceptance. Several scuffs on rear of car and was informed by Locauto representative that they were no concern and considered normal wear and tear. Returned vehicle in Civitavacchia and Locauto representative noted a scuff on the lower rear fender. This claimed damage was not visible in his photo that was provided in his damage report even after he attempted to highlight the area by rubbing and applying his saliva to the area. This reported damage did not occur during my rental period. If existing damage cannot be detected in the parkade in FCO with poor lighting and supplemental lighting using an i-pad, how am I responsible for reported damage that cannot be captured in a photo in good natural light. This damage report, dispute of claim and completing of forms and reports has resulted in a very negative experience. The bill for 275 euro for the claimed damage is outrageous. It would appear that there are different standards in what is considered reportable damage in different Locauto locations.

The young man who give me the car was wonderful.
Nice,smile,explain good
and I like it.

Ottimo servizio di noleggio auto ,
personale molto professionale e disponibile, auto perfetta e nuova. E stato un piacere.

Very difficult to find the drop off. Spent an hour looking for it.

Servizio di assoluto livello, in particolare l'ufficio di Civitavecchia nella persona di Simone che è stato di una gentilezza e disponibilità rara di questi tempi.Da consigliare!

Courteous, fast and reliable service

Professional team

La prossionalota e il servizio

Simone ist ein freundlicher Mitarbeiter von Locauto. Wir haben ein neuwertiges Fahrzeug erhalten. Das Fahrzeug war innen sauber. Die vorhandenen Schäden am Fahrzeug waren bereits digital auf dem iPad eingerichtet, sodass man nur noch per Unterschrift auf dem iPad dies bestätigen konnte. Eine Mail erhält man unmittelbar über das Dokument. Die Übergabezeit verkürzt sich dadurch sehr. Kann diesen Vermietservice weiter empfehlen.

Massima professionalità

velocità di consegna e ritiro auto e gentilezza del personale.

Location very convenient.
Personal service very good, as always.

OTTIMA ACCOGLIENZA A CIVITAVECCHIA E MOLTO DISPONIBILI.L'UNICA PECCA E CHE ALL'ARRIVO A ERBUSCO PER LA RICONSEGNA DOPO LE 17.30 IL PERSONALE ERA ANDATO VIA E LE CHIAVI LI HO LASCIATE AL BAR SOTTO LORO INDICAZIONI.

+ Quick take it & quick return
+ Similar booked car availability.
- - Some important informations were missing on time of take it because responsible person was absent

Assistenza precisa, appuntamenti rispettati e disponibilità nell’ andare incontro alle esigenze

We need at services right away and tou gave solutions at the problem we have I. That moment thx

Very efficient service and I like the option “Don’t Worry” though it is a little expensive to add this.