Linzi Arvostelua 2 120

Excellent service

Easy to order, quick delivery and great selection of styles and colours!

I recently ordered a pair of shoes in my usual size (UK8) from Linzi. Unfortunately, they were far too small and unwearable, despite being labelled as my standard size. While I understand that sizing can vary between styles, Linzi provides no actual measurements (in cm or inches) in their size guide to help customers make informed decisions. This lack of detail is especially problematic given that they acknowledge themselves that sizing can differ between styles.

When I contacted customer service, they insisted the shoes were “fit for purpose” simply because they were labelled UK8, even though they clearly did not fit as expected. It took multiple emails and references to UK consumer law before they agreed to cover the return postage. However, they still refused to refund the original delivery cost, which legally should be included when an item is not fit for purpose.

Overall, I found the lack of transparency in sizing and the dismissive approach to resolving the issue extremely disappointing. Customers should not be penalised for the retailer’s failure to provide adequate information. I won’t be ordering from Linzi again and would caution others to shop elsewhere if sizing and customer support matter to you.

Also worth mentioning, Linzi shoes are also stocked by Next, who offer free returns and refund the original delivery fee, no questions asked. I chose to order directly from Linzi to support the brand, but clearly that was a mistake. I should have just ordered from Next.

Great sandals, really pleased although I need to return some due to ordering more sryles for choice and fit. Very helpful customer service assistant who had ro sort out a mistake I'd made when entering my email address. Cannot fault the process thank you so much. 10 out of 10!

I purchased initially 3 pairs of sandals and then 4 more because I'm between sizes and I never bought from them before to know which size fits best. From the second order I want to return 3 pairs of which 2 were same type but different sizes. I paid £21.99 for each pair and 1 day or 2 after I bought them, Linzi decided to sell them in the final outlet so no returns accepted. How is that fair??? I know your rules and I respect them, but when I bought the sandals they weren't in the final outlet and I paid much more for them. I need to return them, they don't fit properly and I can't have 2 pairs of shoes in different sizes. If I knew you disrespect your customers like this I would've never purchased from you. It was first and last time. I've been shopping online for a very long time and I've never seen anything like this.
You'll have to help me return the shoes, it would be the right and fair thing to do.

My shoes arrived quickly with no problems at all. Very pleased with my purchases and some really good prices xx

Delivery was quick .The shoes are a die for ❤️
When I needed to return and get a refund ,this was attended to swiftly. Customer service from Sophie was lovely.

As a first time buyer I was persuaded by the great prices to buy two pairs of sandals for summer. They were both really lovely, fit well and look amazing. Delivery was quick and I was so delighted with them, I bought two more pairs!

I’ve been waiting to get my money back from a refund for weeks now, Evri (company you chose to work with) lost my parcel and now I’m
Not getting any answer from anyone either Evri or Linzi. Absolutely unprofessional.

Lovely sandals, third pair from Linzi. So comfortable and stylish, great value. Great service and delivery.
Have recommended to friends following several compliments. Until closer inspection you would think they are leather. I usually spend three times the price on sandals as have fussy feet. Very happy 😊

Bought my first pair of heels best shoes I have ever had so I've bought a second pair in a different colour and will always know buy my shoes from this company would highly recommend this seller

Bought a pair of sandals which broke the first time after wearing. Hannah from the customer care team has been really helpful with sorting this matter and has been really responsive to emails. I did opt for a refund instead of another pair but this has been dealt with extremely easily.

Ordered 5 pairs of shoes for an upcoming holiday. Shipping was quick and products came well packaged. Every pair was true to size and look great so I'm very happy with my order. Some were even in the sale so the price was excellent. Even the full price items were still great value for the shoe. All great quality.

Lovely wide sandals and delivered quickly. Good communication

Bought quite a few pairs of shoes they are all amazing comfortable and delivery was great ,I also bought Linzie shoes from next ,I will definitely be buying more

I was a bit nervous initially ordering from a company advertising on Facebook but happily report that the shoes arrived a couple of days later, beautiful quality, well packaged, fantastic value and will definitely be buying again from them.

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Sent my parcel back over 10days ago,for a UK address i have never known a copy to say I have to wait 14days for the item to be recieved,then have to wait a further 3days for a refund,in all the years I ordered on line I have never known a company to take so long, plus they take another 2.99 from for refund for returned items

I won't be ordering again.

I have only just discovered this company. I love the fact that they are British. Beautiful design and reasonably priced. I have just received my first pair of sandals. The quality is excellent, and they are very comfortable. Quick delivery, beautifully packed. Will be buying from
them again. Extremely happy 😊

Great website and very comfortable shoes.

Excellent service and communication, lovely pair of sandals received, extremely comfortable!