Lindt & Sprüngli Arvostelua 2

In November last year, I filled a complaint form using the Spanish web site's contact form. It is about a chocolate I bought in Spain, which should have a liquor filling and it had not, instead it was manufactured with a void inside. I had a very frustrating experience when opening that chocolate.

In reply from you I was told I would receive a small gift as a token of gratitude but so far I didn't receive anything. I sent emails about it a few times since then, but to no reply. It is very frustrating and impolite, to ignore someone.

Obviously I have pictures of the bad product and the ID number, if it is needed.

Pedí dos bolos grandes de regalo en su sitio web. Recibí confirmación de mi pedido, ¡y nada! No hay información de seguimiento ni actualizaciones. Siete días después de realizar el pedido, les envié un correo electrónico y, 4 días después, no he recibido respuesta. La falta de atención al cliente es una auténtica vergüenza.