Lincolnshire Pond Plants Ltd Arvostelua 1 117

I wish I did not have to give any stars!

Years ago I made a pond and bought all of my new plants from Lincs Plants with impressive perfect service, the plants survive to this day.
So on 21st February when a notification popped up offering a pre-order for Hardy Geraniums - which I needed to fill space in a shady area, I was very happy to order from them.
I paid £19.83 for SIX plants including £6.00 postage.

Today, 19th May, just ONE shrivelled up poor old twig arrived - there really is no sign of life. I have given the benefit of the doubt and put it in compost but it needs a miracle.
Before anyone lectures me about bare rooted plants, I am fully aware of the appearance on arrival, Farmer Gracy are experts at this. I have now hastily ordered what they have left of their Hardy Geraniums.

Lincs Plants emailed me to let me know that I should expect only one (Sanguineum) and have refunded £11:79 so I have not only paid for a twig @ £2.04 but also £6.00 postage. This is not so much about the cost - which is very low but I had planned where to put these very useful fillers in my garden, so it is the inconvenience for me.
They need to just stick to pond plants and perhaps employ either more staff or better staff.

Reading another comment on here, I do believe that this is either some sort of con / scam or just plain incompetence. Whatever it is, customers do not like being taken for mugs so I will NEVER order anything from them again.
However, I can recommend Farmer Gracy!
I have tried to post the picture.
(22459)

Always a speedy delivery and the plants are in good condition.

Thank you very much! Perfectly healthy plants, nice soil, prompt delivery and gifts 😊

What a weedy looking plant, only one leaf on it ,lot of root though.

ordered my pond plants and they were delivered two days later am in perfect condition by Royal Mail. Instructions were followed , and placed in my pond immediaetly. really pleased with the products, and the price was very reasonable.

Plants arrived quickly, very well packaged and in good health. Very pleased with the ease of ordering and the quality. I'll be placing another order soon.

Yet another furious customer conned by the pre order scam! Having pre ordered numerous plants 8 months ago, and after much chasing up, I finally received 50% of my order last week. No explanation as to where the rest of my order was or apology at all! To add to this the "plants" I received are appalling as numerous other customers have mentioned. Dried out twiggy bare roots supplied in place of the 3 ltr plants advertised and customer service try to fob you off with the "they will eventually grow to 3 ltr size"! Pretty much all plants will eventually grow to 3 ltr size given the right care and conditions but that is not what I ordered. This makes a mockery of Trading Standards. I would also love to know how the poor weather has impacted sending out these roots as that is the excuse you have constantly given me. An extremely unhelpful 'Simon' told me to send the plants back if I wasn't happy, no return address details etc supplied and no mention of the fact that Lincs are responsible for organising the return given they supplied so called plants which are not as described. This whole debacle has undoubtedly caused considerable damage to the Lincs Plants brand and is borderline fraudulent activity. I am one of many furious customers. I am sick and tired of asking for my full refund. If I do not receive it by return I intend to pursue this with Trading Standards without delay. Absolutely appalling behaviour from a company who clearly couldn't care less about their customer base. Avoid!
**UPDATE I've just received a reply from Lincs and still no mention of my refund! If this is not immediately forthcoming I will report to Trading Standards and cause one almighty fuss at Lincs stand at Chelsea Flower Show. See you there on Friday

One of the plants looked very brown, one of the weight clips were broken. Time will tell how they get on.

Beautiful quality plants with quick shipping speed. Thanks so much!

Plants arrived in good time as stated
Well packaged for such delicate plants
Plants in really excellent condition.
Ready to be placed into my new little pond.
Very pleased with them.

Poor quality poor customer service poor all round. Plants supplied were dead, no growth 7 months after receipt, constantly fobbed off by inept customer service who clearly don’t give a damn. Avoid at all costs, I will be looking elsewhere

I live in Nottinghamshire and I find it increasingly difficult to find pond plants for my wild life pond. I actually stumbled across Lincs Plants on Amazon and thought I’d give them a go. This review follows my second purchase and I have to say the condition of the plants upon arrival was as though I’d collected them myself. Pleased to see they used tracked Royal Mail for the premium delivery service which I’m more than happy to pay for. You guys will be my go to now.

Lovely healthy plants . No snails so far

I am truly impressed with this company. I ordered from them last year and received pond plants in excellent condition and they grew beautifully. I ordered again this year and, once again, the plants arrived in very good condition and are already in the pond, hopefully improving the look and condition of the pond for the fish and resident frog! Pretty fast delivery and good packaging meant that the plants arrived and didn’t appear at all stressed.

As a Yorkshire man there spot on and as u all no Yorkshire men dont like to spend there money so for that reason I came here quality products at fair price

Another excellent purchase from these guys. Bought some duckweed to add to our new (treated) pond, as I want to encourage all forms of wildlife in and around there.

The plants arrived the next day, and I was thrilled to find loads of critters had hitched a ride in the weeds, which was fantastic!

Washed some off to add to my aquarium- no critters in there please, and hoping these will spread.

The duckweed (and friends) is all in the pond now, and I’m hopeful this will attract more wildlife in the pond and the garden.

Super service as always, thank you!!

Good healthy looking plants planting rings make it easy.
Great product

Very disappointed didn’t expect the plants to be the size of a 10p piece some even smaller with barely any roots . Doubt they will even grow

Quick service, good quality product, have ordered several times now and would recommend

Consistently healthy and beautiful plants. Great service.