Royalen - 200% tot €2000 + 200 FS Arvostelua 

raised ticket #4471 about a stalled withdrawal. someone on chat called Neil passed it to payments and gave me a 48-hour window, but over a week on it was still exactly the same.

account verified but the cashout says verify again ?? which is it

Withdrawal request #67231 appeared for an hour, then vanished from the list. Balance did not change either.

Put a query through the form and got a reply the whole weekend later

My biggest issue was that the minimum cashout was higher than expected.

The self-exclusion page accepted my request, then allowed me to log in again straight away. Support said the update could take a day.

Third email in the same thread and still nothing thats an answer.

wagering deadline hit at 3am and there wasnt a single reminder before it did.

The cashback excluded most of my play, and honestly, I expected the basics to work.

checked the deposit history over breakfast, it only goes back thirty days.

asked in the chat where Eye of Horus had gone off the lobby and the answer was that game availability changes. it was there on the friday and gone by the sunday, mid bonus round is when i noticed.

There were too many document requests this time.

Ross. Then Amber. Then Owen. Three agents, one question about the bonus balance, 3 different figures. None of them flagged the gap.

the app signed me out repeatedly; honestly, I expected the basics to work.

On desktop the withdrawal status says approved. On the app it says pending. Both cannot be true.