Lilyandroo Arvostelua 1 191

My mum bought me some beautiful drop pearl earrings for my birthday last year. After approx 11 months, one of the earrings broke. I recently contacted Lily & Roo (via email) on the off chance that they may be able to do something (honestly not thinking they would get back to me given the time-lapse).

Not only did I get a response from Breanna within 1 working day, she also offered to have my earring repaired at no additional cost to me. No quibble approach.

Liv sent me an email 2 days ago to say my earring was fixed and on its way back to me and sure enough, it arrived today.

I can’t tell you how grateful I am to have my lovely earrings fixed.

The level of response, follow up and overall customer service from this company is simply outstanding. Thank you so much. I will most definitely be recommending you to my friends and family and I look forward to buying more lovely jewellery from you.

Lovely products, great service and packaging. Would definitely use again.

My mum ordered my wedding jewellery from here - it is beautiful jewellery! We did have an issue with the bracelet clasp but after sending an email they repaired and replaced and kept me, my sister and Mum all updated via email every step off the way! Highly recommend!

I ordered a beautiful Small Gold Necklace and matching earrings for my Granddaughter and even though there was a delay in delivering the earrings I was kept informed and eventually when my order arrived they were beautifully packaged.
I would highly recommend buying from this company there products are beautiful.

Beautiful diamond hoop pearl drop earrings. Presented in a beautiful box and packaging. Speedy delivery, I can't wait to wear them on my wedding day!

Beautifully presented and arrived within a few days. Ordered a St Christopher medal for my daughter who was going travelling. She loved it

I bought a pearl choker necklace custom made.. it’s absolutely gorgeous..I love it.. I found them to be extremely helpful ..

Fabulous delivery, packaging is beautiful, earrings outstanding, if you want to look & feel smart, I definitely recommend Lilyandroo

I reached out to Lily and Roo to have a custom necklace crafted, and the entire process was seamless. From the initial emails to the moment I received my necklace, which I absolutely adore, everything was handled perfectly. I highly recommend their services. Thank you so much! 🤍

Lovely necklace, very delicate and beautifully packaged, a perfect gift.

Updated: Initially we received only one cross, when we ordered two. We contacted customer service, and left the review. Finally the manager consulted us and they have sent us the second cross.
Unfortunately, one of our sons didn’t have the cross for the christening ceremony, but the tiny cross is so beautiful, that we still are very thankful to LilyandRoo for resolving the problem and sending the missed one.

I recently purchased quite an expensive chain and unfortunately after a couple of months it broke. However, the team online and over emails were fantastic and within days of me logging this issue, they had dispatched me with an exact replacement.

Made a purchase for my wedding earrings and was very excited. A mix up with the delivery service was very quickly rectified from the amazing Breanna at Lily and Roo. Thank you so much, cannot wait to wear my earrings!

LilyandRoo saved the day with exceptional customer service. After being let down with a faulty item delivered from a well known brand, we needed an item next day for a special occasion. LilyandRoo pulled out all the stops to make sure we received this item, which we did in less than 24 hours. The item was lovely (initial necklace), but the customer service was second to none, something which is hard to find. Thank you LilyandRoo, Breanna saved the day and we will definitely look to order from you again. Breanna is a brilliant ambassador for your company, we were well impressed. Thank you.

I hate to leave a bad review as I generally love the brand, however I ordered a chain and it was too long. I tried to do a return via my order but got a message saying “unable to return”, i emailed the info@ address and never heard back, even though I chased. I’m almost outside of the return window but still waiting for customer service team to contact me. Very disappointed.

Disappointed when I bought a solid white gold initial necklace and it not only constantly got tangled because it was so fine but the adjustment also broke. I contacted customer service they only untangled and polished it and sent it back they didn’t fix the adjustment or offer a new one. *update* They have however since been in contact and offered a return and replacement. Really appreciate it and good service second time round so updating thank you!

Beautiful jewellery and AMAZING customer service!

My boyfriend got me a necklace from Lily & Roo in January 2024. I wore it everyday and in March 2025, the chain caught and broke. I contact the company to see if they offered a repair service (fully expecting to pay). They said they can offer a replacement chain, completely free of charge, all I had to do was return my chain (they paid for the postage of this too!).

The customer service was brilliant throughout this whole process.

I ordered a freshwater Pearl bracelet which broke within a few days. I emailed them and they offered to fix it. I said I would prefer a refund and this was issued straight away. Happy with their customer service.

I purchased a beautiful pair of earrings that were sent ASAP for my daughters wedding. We did have a small issue with one item that was rectified very quickly and effortlessly.
Great communication and fantastic customer service through out
I cannot recommend this company enough and will definitely purchase from them again.

I recently ordered my wedding jewellery from Lily and Roo and ordered the wrong size chain. I contacted customer service and they advised me to send the jewellery back and let them know what size of chain I wanted. I received the correct size necklace back within a few days of me sending the incorrect one back!

Amazing and speedy service! Highly recommend.