Lilyandroo Arvostelua 1 191

Absolutely first class customer service following a recent request for a repair to an item that I broke from being heavy handed. Liv who I dealt with went above and beyond to rectify the situation.

I now have one of their beautiful necklaces again to wear and enjoy. Thank you so much Lily and Roo ❤️

I recently purchased a beautiful necklace from Lily and Roo but it broke after a couple months. While this was probably due to me not treating it correctly, the company was very happy to send me a replacement! I am so impressed with their customer service and care for individual customers.

A problem was resolved immediately
Overall a very good company to purchase from

Service very prompt, received items earlier than expected. Necklace and earrings as expected, very good quality. It was a gift, and it was greatly appreciated.

What a beautiful earrings. And a fantastic customer service. I bought it for my wife. However she didn’t like the hook. The team exchanged the hook with a better one with in 2 days . Swift response and very good product. Highly recommend

Really lovely jewellery as such a good price compared to other retailers - I accidentally ordered the wrong size and sent it back with no problem and got the right size shipped out really quick

I have purchased several pieces from Lily and Roo, all of which I absolutely love. The quality is wonderful, and each piece is so unique and fun to style. Their customer service is beyond wonderful! I had a chain snap and ended up losing my St. Christopher's charm which was incredibly sentimental. Breanna contacted me back right away, and they fully replaced my charm and necklace. I am so beyond grateful for what she made happen, and although I already was, I am now 100% a lifetime customer!!!

I have always found the products and customer service absolutely first class. I recommend Lily and Roo to all that are looking for fab products.

Absolutely fantastic service. Had issues with Royal Mail but Liv was great and helped sort the issue every step of the way. Fantastic products, fantastic website and even better customer service.

Lovely product and amazing customer service. Would highly recommend!

I contacted them via email as I needed a special request for a custom length on a necklace for my fiancée and Breanna was so helpful and responded to my emails and questions very quickly with great explanation. I cannot wait to see my Bride to be walking down the aisle in their beautiful jewellery!

Amazing brand, incredible quality and service. I look forward to my next purchase!

I recently contacted the customer service team and cannot fault the service they provided me. Responses were quick and incredibly helpful. I already loved the brand but this experience has made me want to support them even more! Such a lovely place to shop for gifts. Thank you again, team Lily & Roo!

Liv handled my issue with speed and efficiency.
Her customer service was brilliant. I couldn’t recommend them enough.
A very happy customer who will be back to buy more.

The customer service from Olivia was top notch and instills a lot of confidence in the company! Also The quality of the earrings is beyond what I could have imagined. The weight and the way they hang is absolutely lovely, the pearls have green and pink undertones in their sheen, and the gold is super sturdy and shiny. These will be an heirloom piece, perfectly tasteful for occasions outside of my wedding. I will be back here next time I buy jewelry.

I ordered a chain for my girlfriend; the product is exactly as advertised, and she loved it.

Unfortunately, the chain broke, and life got in the way, meaning I waited almost a year before reporting it to L&R. Within one day of contacting their customer service team, they had sent me a prepaid returns label and arranged for a replacement to be sent to me.

Breanna was extremely responsive, kind and made the whole process painless. Will definitely purchase from L&R again!

My daughter ordered 2 pairs of earrings. When her order arrived, the box was empty. She was devastated. We contacted Olivia at Lily & Roo. Their customer service was amazing. They replaced the earrings straight away and couldn’t have been more helpful. We will definitely be ordering from them again!

Absolutely beautiful necklace.
I ordered an initial necklace for my daughter‘s birthday. She absolutely loves it and the gift wrap was gorgeous.
Only downside I ordered on the 5th of January I received an email on the 6th of January to stay out of stock arrive two days after Daughter’s birthday.

Wonderful jewellery and wonderful customer service ! The customer service I received from Breanna was absolutely first class. I highly recommend this company.

Ordered a bracelet as a present, when we realised it was the wrong size I contacted the email for exchanges and the team were both quick to respond and incredibly helpful, giving clear and detailed instructions.
Once the bracelet was returned I received a proactive email explaining the replacement was on its way. It's great to deal with such a responsive business.