LighterLife UK Ltd Arvostelua 

283
•
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Pure gold. The group work with Natalie Fernando has been transformative, it's continuing to make a huge positive difference to me every day even though I thought I was beyond repair at the age of 60+... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Food was unbelievable bad, customer service good. I have never tasted such awful plastic, cardboard like food - awful to look at and quite revolting to the taste. The bars were ok as I am sure some... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Caroline Martin has made Saturday mornings fun and interesting. She has put together a great group where you don’t feel on your own with any food hang ups you might have. She brings an added bonus of... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My mentor is Natalie Fernando. I have just completed my second 12 week block & I am 5st lighter. It's an ongoing journey as my goal is big. Natalie is very responsive & goes above & beyond to ex... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Painonpudotuspalvelu
  2. ja myös
  3. Ateriapalvelu
  4. Hyvinvointiohjelma
  5. Kunto- ja ravitsemuspalvelu

Yrityksen kirjoittama

Lose Weight Fast With A Diet That Works


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

283 arvostelua

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4,5

Kaikki arvostelut

(283)

67 arvostelua kuluneen 12 kuukauden aikana

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Saanut 1/5 tähteä

Food was unbelievable bad

Food was unbelievable bad, customer service good. I have never tasted such awful plastic, cardboard like food - awful to look at and quite revolting to the taste. The bars were ok as I am sure some of the shakes were. Paid for 2 weeks after 2 days cancelled left with 2 weeks of rubbish which even the dogs would not eat. I blame myself for even thinking this might be edible and yes you will lose weight because it is SO bad.

16. lokakuuta 2026
Oma-aloitteinen arvostelu
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thank you for your feedback. We note your positive comments regarding our customer service and your acknowledgement that you found some of our products acceptable.

At LighterLife, we take the quality of our products and the experience of our customers seriously. We receive feedback from customers daily, and many share positive experiences of our products and the support we provide throughout their weight-loss journey. We recognise that individual tastes and preferences vary, and that our products may not suit everyone.

However, we have been unable to identify a customer matching the details provided in this review. As no contact details have been provided, we are unable to reach out to you directly to establish the circumstances of your experience.

We would welcome the opportunity to discuss your feedback directly and verify the details of your experience. If you are a LighterLife customer, please contact our customer service team so that we can investigate this further.

We value genuine customer feedback and believe it is important that any concerns can be discussed openly and constructively.

Saanut 5/5 tähteä

Great diet

Great diet! Have used it on and off over the years and always with much success.

20. syyskuuta 2026
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Vastaus yritykseltä LighterLife UK Ltd

This is great to read, thanks for sharing :)

Saanut 3/5 tähteä

Diet plan works great

No mentor support for first 3 weeks despite entering into a subscription so should have had mentor support from day 1 as per contract so really poor service. Having completed LL before I was aware of how the plan worked so not too much of an issue for me but would have been if I didn't have that prior knowledge. Actual diet itself works really really well if followed as specified. If you can commit to your plan give it a go you won't be disappointed.

26. syyskuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

We're really sorry about your initial experience. Mentor support is at the heart of what we do so we'll look into this. We can see that we have moved you to a new Mentor now who is looking forward to supporting your journey and we wish you all the very best :)

Saanut 5/5 tähteä

Lighterlife Works - Trust the process.

The delivery times are super quick!
The foodpacks, mostly, are very good.
The support from mentor is always there.
I would like more choice of savoury 'snacks', the crisps, to me, are awful!
The whole plan works, it can be challenging, but if you stick with it, it works!

2. syyskuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

This is great to read, thanks so much for sharing! The combination of Mentor support and foodpacks is so powerful:) Wishing you all the best.

Saanut 5/5 tähteä

A good improved experience all round

Food packs have much improved since I did this diet last and more enjoyable. I have no problem sticking with it to meet my objectives. Mentor has been helpful and engaging,

7. syyskuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thanks for sharing. We love that you've found Mentor support beneficial - it really makes the difference for lasting change. The foodpack variety is great too, such a delicious and nutritionally complete range. Wishing you all the best on your journey :)

Saanut 4/5 tähteä

Mostly great.

Getting on well with the plan. All food high quality. Would be five stars but all packages received have been inadequately packaged. My last box had been opened and resealed. Evri not easy to deal with and not interested. Should be packaged better for the cost.

29. elokuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

It's great that you're getting on well with the plan, wishing you all the best on your journey. So sorry to hear about the packaging issue, we'll certainly pass on your feedback.

Saanut 4/5 tähteä

What has made Lighterlife really work…

What has made Lighterlife really work well for me is my mentor, Jane Haylor. It’s not easy losing weight and she has been an inspiration and a very approachable mentor. I wouldn’t have returned to Lighterlife without her support. I only gave Lighterlife 4 stars cos their ordering website is ok once you’ve learnt to navigate it but it’s not intuitive. Jane however is 5*

25. elokuuta 2026
Oma-aloitteinen arvostelu
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thank you so much for your review, we are always striving to improve our clients experience so I will certainly share your feedback about the online shop. We'll share with Jane too, Mentor support is invaluable and its wonderful that you have had such a great experience :)

Saanut 5/5 tähteä

Day one and two were hard but my…

Day one and two were hard but my support person helped me through both days.
After that it got easier and am coping well. The packs are well ok ISH but do fill you so you are never hungry just slimmer.
I lost over half a stone on my first week but have settled into p pattern of around 2 lbs a week which is brilliant.
I don't think food now just look forward to reaching my goal and how lovely I will look.
I have never drunk so much water but quite like it now.
I enjoy the support session and really enjoy the chocolate bars😜
My support person is great and is always happy to help unravel me.
If you really want to lose weight and quickly I would recommend Lighterlife it's brilliant

23. elokuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

It's great to read that your enjoying your journey, congratulations on your weigh loss so far. Mentor support is so powerful. Wishing you all the best as you continue your journey :)

Saanut 5/5 tähteä

When you think you are too old

When you think you are too old and your metabolism slowed down making you losing weight too hard, then this diet always works. Not always easy to stick to it but great support to help you to get most of it. Never ignore the program management once you lost your weight too hard keep the weight off

14. elokuuta 2026
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Vastaus yritykseltä LighterLife UK Ltd

Group and Mentor support is so important, especially in Management. Wishing you the very best on your management journey :)

Saanut 4/5 tähteä

Customer service and product range

After a serious problem with an order some years ago I avoided Lighter Life and tried other programs when I occasionally wanted to lose some weight. However, I returned to LL recently, ordering a few items at a time, and so far the experience has been very good. Most of the reviews seem to focus on the mentoring side of the program. I can't review that, as I don't want a mentor or group work, and I appreciate the fact that there's flexibility with the LL program and we don't have to order through a mentor in the way the Cambridge program works. The customer service and products are what are important to me. So far, ordering has been simple, delivery very quick, and the products suit me - they're not laden with pea protein, which my digestive system doesn't tolerate. I appreciate the fact that there are savoury options, as I don't have a particularly sweet tooth. My only grumble - and it applies to every diet program - is that the bars are all chewy, very sweet, and mostly covered with chocolate, and I wish there was a biscuit-based bar (similar to Nestlé's Crunch & Slim bars, which were discontinued many years ago but which really worked for me). The thing I really miss when I'm dieting is the crunch, so something hard and crunchy, rather than chewy, would be a great addition to the range. I'm sure I can't be the only one who needs something to get their teeth into!

7. elokuuta 2026
Oma-aloitteinen arvostelu
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thanks so much for your review. We are continually striving to provide the best service and products to our clients and are so pleased you've had a great experience.

The products alongside group and Mentor support are a powerful combination so please do get in touch if you change your mind about joining a group and we'll happily connect you to a Mentor.

I'd recommend trying our Popped Chips, we have a BBQ and Salt and Vinegar flavour are they're great if you're missing a savoury crunch :)

Saanut 1/5 tähteä

Everything relys on IT skills so just…

Everything relys on IT skills so just purchasing is a struggle. Web site a nightmare tothose with poor IT skills. It excluded us totally from what used to be a go get products and have a face to face meeting with other members. Some of us don't call this progress, just descrimination.
Descrimination against other social groups is not PC but older generations who've had no IT in their school time or working life, are expected to be able to suddenly do zoom things 🤔😴 no idea and do we want to make a fool of ourselves, NO THANkS. To adjust choices on an order- which has frustrated me on numerous attempts is beyond a joke. Why can't it be more obvious, when I want to complete an order I press complete order but it doesn't adjust my choices just says I can't add another box to the basket Grrrrrrrrrrrr. I've thrown my phone down in disgust on loads of times to go away and calm down before trying again!
Love the simple diet but hate hate hate the total system within. Advisor s haven't been any support just send a link !!!! Too small and quick to view so of no help whatsoever!!!
I'd give you a minus star rate if available as descrimination is riddled through your whole system.

4. elokuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thank you for taking the time to share your feedback. We are genuinely sorry to hear how frustrated you have become with some aspects of using our website and accessing our Mentor Groups.

We absolutely recognise that not everyone is comfortable with technology, and we appreciate that this can be particularly frustrating if online shopping and Zoom are not things you have previously had to use. We certainly do not want anyone to feel excluded or embarrassed, and we are sorry that this has been your experience.

However, we would like to clarify that the use of online technology is not intended to discriminate against anyone or any social group. Our products are sold through our online shop, and our Mentor Groups are delivered via Zoom, as these are the systems that enable us to provide our service to our clients Nationwide. We appreciate that this way of working may not suit everyone but being unfamiliar or uncomfortable with the technology does not mean that we are providing a poor service or deliberately excluding anyone.

We are pleased to hear that you love the simplicity of the diet itself, and we would genuinely like you to have a positive experience with the rest of our service too. If you are willing to contact us directly, we would be very happy to look at the difficulties you have experienced and see how we can help make things easier for you.

Please get in touch via help@lighterlife.com

Saanut 5/5 tähteä

Lighter Life has been a life changer…

Lighter Life has been a life changer for me . The program and food packs are a great structured way to take control of how one relates to food . The weekly group sessions are great for support and a safe space to share our journey and relationship with food and mental wellbeing . I have found it much easier to exercise and feel fitter and walking up and down stairs is much easier now . I would recommend Lighter Life to anyone struggling with weight and would like a safe supportive space and program to manage their weight. My personal mentor Natalie Fernando is very supportive and available whenever one needs support.
In 12 weeks managed to shed 2stone and my journey continues.

29. heinäkuuta 2026
Oma-aloitteinen arvostelu
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thank you so much for sharing your incredible experience during your first 12 weeks, congratulations! Its wonderful that this has been life changing for you. Group and Mentor support is incredibly powerful. We'll pass your feedback on to your Mentor Natalie :) and wish you ever success as you continue your journey.

Saanut 5/5 tähteä

Natalie Fernando - Lighterlife 'Beyond the Basics'

I have just completed the new 'Beyond the Basics' 8-week course with Natalie Fernando (LighterLife mentor), and I really can’t recommend it highly enough!

The course has given me so much more than just practical strategies for maintaining my weight loss. It has helped me understand my relationship with food, recognise my triggers, and build healthier habits that I feel confident I can maintain long term. Each week was informative, supportive and encouraging, with plenty of opportunities to reflect and learn from others.

A special thank you to our wonderful mentor, Natalie Fernando. Natalie created such a warm, welcoming and non-judgemental environment where everyone felt comfortable sharing their experiences. Her knowledge, encouragement and genuine care for every member of the group made a real difference. She celebrated our successes, helped us through the challenges, and always knew exactly the right thing to say to keep us motivated.

If you’re thinking about taking the Beyond the Basics course, I would absolutely recommend it. It’s been an invaluable investment in my long-term health and wellbeing, and I’m leaving feeling more confident, positive and equipped for the future.

Thank you, Natalie, for your kindness, support and inspiration throughout the programme.

24. heinäkuuta 2026
Oma-aloitteinen arvostelu
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thank you so much for sharing your incredible experience and your lovely feedback on your Mentor Natalie, we will certainly share this with her too.
You've perfectly described the power and impact that the weekly sessions have. Its amazing how confident you're feeling about the future. Wishing you all the very best :)

Saanut 5/5 tähteä

Pure gold

Pure gold. The group work with Natalie Fernando has been transformative, it's continuing to make a huge positive difference to me every day even though I thought I was beyond repair at the age of 60+ I have broken through a weight loss ceiling that I've had for years and had lost hope of ever getting below that number. I now understand my previous weight loss blocks and so much more. Getting my confidence back and believing I can continue to my ultimate goal is priceless. Can't thank you enough Natalie Fernando ♥️

28. heinäkuuta 2026
Oma-aloitteinen arvostelu
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Congratulations on your incredible journey. Working with your group and Mentor is totally transformative both physically and mentally and there are so many "lightbulb" moments along the way :) Thank you so much for sharing your experience, we'll certainly pass it on to Natalie too. Wishing you all the best as you continue your journey :)

Saanut 5/5 tähteä

My mentor is Natalie Fernando.

My mentor is Natalie Fernando.
I have just completed my second 12 week block & I am 5st lighter. It's an ongoing journey as my goal is big.
Natalie is very responsive & goes above & beyond to explain things & is very knowledgeable.
The sessions have been informative & supportive, which was a surprise as I'm not a group person because every one I've attended via other weightloss companies was repetitive, but Natalie's group meetings offer so much depth that you can't help but look forward to the next one.
I am still on my journey & I know Natalie will be with me every step of the way.
Thankyou for everything so far.
If anyone is looking to lose weight, get in touch with Natalie Fernando.

22. heinäkuuta 2026
Oma-aloitteinen arvostelu
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Congratulations on your incredible success! We'll share your lovely words with Natalie - Mentor and group support is so powerful and its wonderful t read what an incredible experience you've had so far. Wishing you every success as you continue your journey.

Saanut 5/5 tähteä

Natalie my mentor has made the…

Natalie my mentor has made the difference and the sending in my weight and measurements. She is so knowledgeable and encouraging it made me want to do well which I have.

11. heinäkuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

Thank you for sharing your wonderful experience with your Mentor Natalie - I will share your words with her. Mentor support and the groups are so powerful in understanding your "why". Wishing you all the best on your journey :)

Saanut 5/5 tähteä

Excellent results

A chance conversation with a friend introduced me to Lighter Life which totally changed my eating habits with effective and immediate results. Mentor support has been excellent and group camaraderie priceless. Can't recommend it highly enough.

7. heinäkuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

The fast, safe and effective results on plan are incredible alongside Mentor and group support, we're so pleased you had that conversation! Word of mouth is such a powerful way of spreading the word. Wishing you every success :)

Saanut 5/5 tähteä

Works for my mind as well as my health

I’ve been a customer with lighterlife for some years. My doctor recommended it to me and then monitored my progress and health closely. I use the program both to lose weight and to maintain my goal weight. The support is amazing, and the program helps you to look at why your weight may have got out of hand in the first place and helps you address the unhelpful thinking that we all fall into. The other good thing is that the packs contain full nutrition, I don’t have to balance the macros or monitor the calories. I just stick to the allotted packs for the day. They are shakes and soup based but there are also bars and pancake mixes and a mug cake option. As my weight came down my fitness improved and I became more active. The packs mean I don’t really have to think about whether I’ve been “good” or not. The group meetings help because we are all doing the same thing and everyone is pretty supportive. I’ve tried all the other plans and this one really
Worked for me.

25. kesäkuuta 2026
LighterLife UK Ltd-logo

Vastaus yritykseltä LighterLife UK Ltd

It's fantastic that you were recommended by your doctor. It really is an incredible plan that offers nutritionally complete products alongside Mentor and group support. We're thrilled to read that you about your experience. Wishing you all the best of your journey :)

Saanut 5/5 tähteä

Loving the shakes

Loving the shakes, really easy to stay on plan with the variety of packs. Great communication with my mentor, helping me feel in control and is always there if needed.

29. kesäkuuta 2026
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Vastaus yritykseltä LighterLife UK Ltd

Our Mentors and the group support are key in exploring our relationship with food and working toward lasting change. Its great that you're enjoying the variety of packs too. Wishing you all the best on your journey :)

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