LEVEL8 Group Corp. Arvostelua 80

I bought this bag in late 2023 and it worked perfectly until about a month ago, when the zipper broke. LEVEL8 covered the cost for me to take it to a luggage repair services company, but unfortunately the zipper failed again. At that point, they offered me a full refund without any hassle. Really impressed with how they handled everything. Great company with excellent customer support, and I’ll definitely continue using and recommending their luggage.

I would like to express my appreciation for the exceptional customer service I received regarding the stitching issue with my Level8 suitcase. Upon contacting support with detailed pictures, I received a prompt response within 24 hours, acknowledging my concern and apologizing for the inconvenience.

I am pleased to inform you that I have since received an email confirming that a replacement suitcase will be sent. This proactive approach reflects a commendable understanding of customer needs and enhances my overall experience with your brand.

Thank you for your attention to this matter.

After several successful uses, the combination lock malfunctioned. We communicated this issue to LEVEL8. They mailed us a new lock to replace the broken one. There was no charge. We are very pleased with the service and the luggage is very nice.

Best customer service. Replied quickly and could help me out with a spare part immediately.
Bought the suitcase second hand and told them so. But nevertheless they helped me out.

from the day one of using the luggage i was impressed by the fact that it is a unique design luggage due to the fact the wide handle bar. I have noticed few people were interested in my bag and it did stood out from the other bags. smooth wheels. overall, it is a great product. also, amazing product support. very responsive and helpful.

We are very happy with our Level8 suitcases. We travel a fair amount and the Level8 suitcases are holding up far better than the other name-brand stuff we've had in the past. The real advantage with There have a been a couple times the airlines were a little extra-rough with our cases requiring replacement of a couple small parts, and the Level8 customer service has been fantastic getting the new parts to me. While I don't know when these suitcases will need to be replaced, I do know that I will replace them with Level8 in the future.

They were very quick in addressing my warranty claim.

I have three: the yellow and black 20", 26", and 28". Love them all. The wheels are the best. They are so smooth when rolling. I had an issue with the telescopic handle on the 20". I emailed the company and sent a video of the issue. They quickly sent a replacement. With so much horrible customer service nowadays, I was pleasantly suprised with the customer service at Level8.

Oh my goodness. Customer service is outstanding. I LOVE my suitcase and recently my zipper broke and my wheel was wonky. Told Level 8 and they issued me a new one. I’m leaving for a big trip too and they rushed the bag just so I’d have it for my big trip.
Not a lot of companies left out there that excel in customer service. So happy with my product!!

We’ve used our level 8 Voyager checked and carryon cases for a couple of years. Recently while packing up on a cruise I discovered that the zipper on my case had come off the track. After attempting unsuccessfully to have it repaired locally (which level 8 would have compensated us), we were shipped a new suitcase. We have another trip in a few weeks and I was quite anxious about this. Absolutely fantastic service and response times.

Great Company overall. Exceptional product and customer service.

Excellent all around. The suitcases are amazing and the customer service is top notch. First, the suitcases bright yellow with black accents makes it stand out. The inside has the best organization with zippered compartments to keep everything in place. The wheels allow for smooth movement while the handle extends and retracts just as smoothly.
After a trip we had an issue with the handle on our larger suitcase. The customer service was extremely helpful with troubleshooting the problem. When that didn’t work, they sent us a brand new replacement. They sent it right away within 2 weeks of reporting the issue we had the replacement. Amazing. We will definitely be buying all of our luggage from Level 8.

Une super marque de bagage, solide avec un vrai service après vente à l’écoute. Il prouve encore une fois la raison d’acheter des produits de qualité.

I received damaged luggage but the level8 team were very responsive and quick to give me new luggage. I recommend you purchase from them because they have high quality luggage for your travel needs and they have great customer service.

Massive shoutout to Level8 for outstanding service. A local delivery issue in Denmark caused problems with my order, and Level8 didn’t just “apologize” — they took action and fixed it fast, making sure my suitcase arrived when I needed despite I already traveled to the Netherlands. On top of that they completely trusted me to send the other one back — no hassle, no hoops to jump through, no additional payment. That level of trust and customer-first support is genuinely next level. Ordering direct from Level8 is a no-brainer — I’m seriously impressed with how far they’ll go to make you feel valued as a customer.

Very good customer service. Unfortunately the luggage I order was damaged in transit. Level8 took complete ownership. What was amazing was the turnaround time. It was less than 72 hrs from the time I contacted customer service to the time I had a replacement luggage at my home !
Thank you

First time using my 20" and 26" yellow-black Level8 suitcase oversea. It really standout, love the fact that I could spot my suitcases from far distance. Best of all, no trolley track in the middle of the suitcase. Able to use all the inner space and everything lay flat. There was just one unfortunate issue, my 20" trolley handle was not locking properly. Contacted customer service and they were very prompt at responding to my issue. After a few corresponding email to resolve the issue, but with no success. To my surprise, I got a replacement suitcase without even asking. This really gave me the confidence to future purchase from Level8 without worry.

Amazing products with functional and intuitive design and great support. Their customer support is incredible and I’ve always been pleased by their speedy response and ability to resolve issues

I recently purchased the Level8 Luminous Textured Carry-On 20", and I am extremely satisfied with my choice. First of all, the suitcase is absolutely beautiful! The design is sleek and modern, and the textured finish gives it a premium look.

In terms of functionality, this carry-on is outstanding. It’s incredibly lightweight and easy to maneuver, even in crowded spaces. The wheels are smooth and silent on flat surfaces, which makes it even more convenient when moving through airports or hotels.

The interior compartments are well-organized, making packing and unpacking a breeze. My belongings stay neatly arranged, which is a huge plus for me.

One small issue was the delivery delay by DHL, but I have to commend Level8’s customer support for their prompt and helpful response. They were very cordial and ensured that I was updated throughout the process.

Overall, I highly recommend this suitcase for anyone looking for a stylish, durable, and practical carry-on. It has definitely exceeded my expectations!

Customer Service handling of 2 recent issues; while both were warranty, 1 was a brand-new purchase, the 2nd was on an older piece of luggage. Each handled promptly, respectively, and with the proper amount of expedience one would like to expect. And Level8 NEVER ceases to deliver. Can't wait to add to our luggage collection!