Letterfest Arvostelua 

Had to contact them about an order, because I found a better option they offered. Their customer service was outstanding, and took care of switching my orders.

Maybe this will get your attention! There have been 7 email exchanges between Letterfest and myself. I placed an order for a Mother's Day gift on 5/1/25 which was immediately followed up w/an address correction. I was assured by: "Lily" that my gift was being mailed to our new address in SC and not NJ. 'Still haven't received my purchase. So dissatisfied w/your company.

.My order was never delivered, and I’ve tried contacting the shop multiple times without any response. The order was a watercolor illustration of my mother and my baby — a special Mother’s Day gift for my mom. I’m very disappointed. It I will not recommend this shop.UPDATE: the customer service contacted me two days after this post and she was able to help me by sending a replacement which this time arrived without problem thanks
Changing the rating from 1 to 4

I just wanted to write and say thank you. The silver wedding engraved anniversary outdoor pot arrived today and it’s beautiful. It really is something special. I originally saw your advert on Facebook and I’m now thinking for whom I can buy more personalised pots for! I showed the pot to my partner and they said, wow, thats a really lovely gift! And thank you to Marie, you swiftly replied the evening of my order and rectified my mistake of submitting the wrong date for engraving. Tip Top all round. I’ll definitely be ordering again. Thank you Letterfest. EMJ

Helpful and understanding - I had a problem with an order and Letterfest were very quick to respond to my query and to send out a replacement stone for a much loved dog. Brilliant service - I have ordered from them before and will do so again. Thank you so much!

I cannot praise Letterfest enough!
I ordered a Mommie & Me portrait last week, hoping it would arrive for my daughter in law’s Mother’s Day. I actually recd the proof on Sunday, and went back & forth a couple of times asking for some changes.
I received it today, Thursday, in time for Mother’s Day
It’s perfect, very well done!
Thank you,
J Laureiro

Great product and great service. I ordered two of these, and one turned out perfect. The other one I realized I needed a lot of changes with and their service was super accommodating in getting me exactly what I needed.

I made a mistake with my order and I needed it canceled. Marie from customer service was able to track it down and cancel the order for me and gave me a refund. Friendly and fast service!

I ordered a Watercolour Wedding Sketch of the venue of my son's wedding. The final result is wonderful and Marie was very helpful throughout the process. Delivery was quick after we approved the draft.

I have ordered several gifts from Letterfest. Lovely products which all the recipients have been delighted with! Great customer service and fast delivery. Highly recommend.

Disappointed. Got the house print and most of the lovely house was cut off. The actual size of the house drawing was so small that you can't even tell it's the same home. I agreed to the proof as I didn't have time to wait for changes to be made, but I won't use them again. This is just a computer image and not the "hand drawn" I was expecting. .

Lovely present for daughter. Thank you.

The product arrived (a memorial pebble for my dog Lemmy) and I LOVE it. The quality is fantastic and it's perfect. the communication and delivery were all very professional and timely. Thank you

Kirsty was fantastic at helping me personalise a book, really went above and beyhond. Charlotte was prompt at replying when I had additional questions. The illustrations and book itself is beautiful and great quality. Would highly recommend the company and the customer service.

Our grateful appreciation for exception work and customer service to Trina, Krystyna, Crystal and the team of skillful artists that produced a perfect family portrait for us. Letterfest go above and beyond to ensure their customers are delighted with every detail of their work. It is a pleasure to deal with them as you can be sure they will listen to your request and provide something spectacular.

The stones i got with my dogs names on were amazing, highly recommend them for lost loved ones...Charlotte and Lillian were absolutely so understanding and helpful....would recommend letterfest to anyone....

$25 shipping fee and still takes over a week to be delivered. For a sheet of paper. What a scam. Better off gong on Etsy or printing one yourself...

For reference, I ordered a print of a picture in watercolor.

I bought a watercolour print for my wife for our wedding anniversary.

The finished product is absolutely amazing!!

Great service too.

Beautiful wedding present !!
Thanks to Trina for all your help and making the little tweaks for me !

After paying over £100 for a "supposedly" hand drawn sketch of one of our favourite wedding photographs, the proof I received was more than disappointing!
Firstly, this has quite clearly been AI rendered and even worse the image hasn't even been rendered well! Both me and my wife have come out with distorted faces, I've got a big area of hair missing on my head and my wife came out looking brunette when she's blonde!
Safe to say I wasn't happy to proceed with the proof and Letterfest came back to me with a 2nd proof that just had the color tones changed and nothing else!
This is something I would never have out on display and for that reason I've requested to have the order cancelled and a refund issued... I'm still waiting for Letterfest to acknowledge my request and for them to refund me! Avoid at all costs.

Edit...
Finally had my refund acknowledge but I've only been issued a partial refund to "cover the artists time". Both this company and so called artist should be ashamed if this is the caliber of work they are happy to sell. If this truly was hand drawn then the quality is appalling and now I've had to lose money and i haven't even received anything for the privilege!

Wish I had never seen them!
Terrible company, terrible product and terrible experience... be warned!