Letterfest Arvostelua 

Excellent customer experience. A slight misunderstanding arose in that the "Add a note" facility generates a note for the packers/deliverer to read, and not as I thought a note added to the package. Consequently the recipient did not know initially who sent her the gift! After some email exchanges with Letterfest the mystery was solved, with very fair and customer focussed treatment by the help desk. Also the recipient loved her engraved flower pot. Many thanks.

Letterfest personalised children’s books are great, lovely illustration and clear to read. I had a little mishap (my fault) with spelling on my book and they were very helpful when it came to re ordering and solving the issue. Greatly appreciated Thank you

Products are fantastic and quickly posted out. Wonderful company 😀

I made an error with my order and ended up paying double postage, completely my fault but Charlotte sorted it quickly and without question - great service, highly recommend!

I made an error on my order and only realised after I had approved my draft copy. I emailed the company the next day when I realised. Charlotte recalled the order and made the changes for me. She could not have been more helpful or kind. The print looks amazing and I can’t wait for it to arrive!

Lovely glazed plant pot, Beautiful engraved for my daughters 30th. Very quick delivery and perfect colour. Will definitely be looking at more products to order

Arrived very quickly. Beautiful book, I’m sure my grandson will love it.

I submitted a picture of our daughters first purchased home with her new husband- the picture had them in front of the home and a house on each side also it was taken at the first of spring so grass wasn’t green and no flowers yet - I asked them to redo the picture with out the humans , the houses on each side and add color to grass and add flowers - they nailed it ! It was perfect! It will be a great gift for them -
The picture arrived in less than 7 days from the order -

I ordered an alphabet book for my grand niece; unfortunately it was delivered to the wrong address; I informed Letterfest and Marie was quick to identify the problem and send a replacement. The service was efficient and the staff are friendly and courteous and acted without delay. I recommend Letterfest's delightful personalised books for children as the kids feel special to read stories with their name in it and it gives them immense pleasure and motivation to read.

In the final analysis, I judge a business by its product. I've written here about Letterfest's great customer service, but, alas, if it doesn't support a quality product, what does it matter? Letterfest promptly sent me another book when the first book fell part. Sadly, the replacement is also beginning to come apart. This is far from an inexpensive book (almost $50) and it is not put together properly. I have wasted my money.

Really fast and efficient service! I bought a memorial stone for my garden to honor my dog. I received it fast and wrapped perfectly. It is absolutely beautiful! I’m glad I found Letterfest!

Cannot fault this company at all!

I ordered a Mother’s Day book which arrived super speedy - however given it was so fast, I wasn’t expecting it and so wasn’t at home when it was delivered.. unfortunately due to the ignorance of the delivery driver who delivered it, my book was sadly ruined by the horrible storm we had on Thursday! I contacted Letterfest that same evening and received a reply out of hours (special thanks to Marie).. without hesitation she kindly sent out a replacement that night and it arrived by Saturday! Still in time for Mother’s Day on Sunday 😊

Thank you so much again - my mum loved her book 🥰 will definitely be ordering from you again x

If I could give no stars I would. I ordered a gift for my Mum for Mother's day, the site said it would be delivered in time. It arrived the day after Mother's day so is completely useless to me now. I contacted Letterfest and they have been absolutely useless. They couldnt care less, I will never use this company again. Customer service is appalling.

Edit in response: Letterfest have refunded my postage charge, £4 of an almost £40 order, and feel that they have settled my issue. I disagree, I understand they may have dispatched the product on time but my order was with Letterfest not royal mail and the product did not arrive in time. I had to purchase an alternative gift so I had something to give my Mum and therefore I am left with a useless product and £34 out of pocket. I don't feel like the issue has been resolved at all!

Placed an order after seeing an advert on Facebook, first time I’ve been tempted on Social Media to make a purchase so was wary.
Paid £80 for the picture, frame and postage. Then got the proof email, approved the picture but was then asked for £51, I assumed that the initial £80 was a holding fee and now that I had approved I had to pay.
But I had ordered a copy which was not made clear in the process - if I wanted 2 copies I would have ordered 2 copies. Asked to cancel and have my £51 back to be told no..
The approval process is a con & I now know why I didn’t buy through social media previously!
Now resolved by Charlotte - thank you. The picture is fantastic!

Personalised slate coaster. Lovely quality, great comms from Sam throughout the ordering process regarding personalisation, excellent price, and speedy delivery.

Ordered a personalised plant pot which is lovely. Unfortunately there was no choice of font and the font they chose to use has a very strange looking k that isn't clear it's a k. They did offer to reduce a second purchase but would make it a very expensive gift. I'm left with an ungiftable gift unfortunately.

I’m so pleased to have a great experience to report! I ordered an engraved stone as a gift for a friend who lost her dog and I had a challenge with spelling, when I reordered it came loose in the mail packaging and was lost. However the team was diligent in making sure I got my item. 3rd time is a charm!! Thanks for the excellent service and communication Marie, Joe & Charlotte!

For an 80th birthday gift I wanted a terracotta pot from Letterfest , but am not very good technically. I needed help in placing the order & specifying the design.Marie from Customer Services was excellent - very helpful & she made sure the exact design was produced . The terracotta pot is brilliant !!! It came quickly, very carefully packaged . Great service & product.

I ordered a memorial pet stone and it arrived quickly but with a slight error. The matter was dealt with immediately and a replacement sent. I would use Letterfest time and time again. This particular product is just as I’d hoped for and the care and attention shown by the whole team was exemplary.

I ordered a book for my Granddaughters 1st Birthday and stupidly put the wrong birth date in. I didn’t realise it until I received the book.

Thankfully Charlotte at Letterfest replied to my email and got everything sorted very quickly for the template to be changed and new book was sent out, which I received yesterday…with the correct date! Thank you so much for going above and beyond. Even more so for understanding my very silly mistake - a credit to your organisation!