We stopped by Leonidas while visiting Brighton and the Belgian chocolates were absolutely amazing. Everything tasted fresh, rich, and high quality, and you can really tell they use good ingredients. T... Näytä lisää
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Purchasing the chocolate was quick and thorough and there was a note concerning an offer I missed that was included in the package. Will definitely buy from them again.
Yritys on vastannut
A yeah and a half since my last review... Another 10+ orders since then. They must be great if I am still a regular customer. And they are haha! Great. GREAT even. Wonderful chocs, gr... Näytä lisää
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Always amazing but, in this hot weather, the additional care was so thoughtful, including cold gel pack and wrapping in bubble insulation Always recommend Purchase is for our holiday treat to take... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.
Yhteystiedot
52 Queens Rd, BN1 3XB, Brighton, Yhdistynyt kuningaskunta
- 01273708290
- info@leonidasbrighton.co.uk
- leonidasbrighton.co.uk
4,7
Erinomainen
423 arvostelua
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Did not recieve free bar of chocolate…
Did not recieve free bar of chocolate offer that was advertised online
29. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Dear Roy Foster,
Thank you for getting in touch. “Buy 4 for the Price of 3” offer advertised online.you buy only 3 on your basket
To clarify, when this offer is active, the basket should automatically adjust when a 4th bar is added. Our delivery team follows the printed order paperwork, and because offers can change daily or weekly, they are unable to track promotions manually.
We’re very happy to send you your free chocolate bar with your next order as a gesture of goodwill. Please email us at info@leonidasbrighton.co.uk so we can arrange this for you.
Thank you for your support and understanding. We kindly ask that you consider updating your review once everything has been resolved.
Wishing you a wonderful weekend.
Processes a refund with zero apology
Do not order from this store. I ordered 3 advent calendars which were in stock online. I received an email 2 days ago with a Royal Mail tracking number, my family were very much looking forward to receiving some lovely chocolate Advent Calendars. However, I’ve just received a message from the Shop app late this evening which Leonidas uses to process their orders stating that the whole order is being refunded. Why issue me with a tracking number just to cancel my order via Shop?
Zero email, zero apology from the company. You’ve disappointed my young children who thought they were getting an exciting and different advent calendar each. To add to injury it states it could take up to 10 days to receive the refund. I would never order from here again, I’ve made other orders with high end chocolatiers, I’ve never experienced anything as shoddy before. What makes it more surprising is that you appear to have some excellent reviews from happy customers. What an abysmal way to treat a customer.
UPDATE
No email or explanation was sent by Leonidas Brighton or update on my order so this is factually incorrect. I reiterate the only notification I received was from the Shop app which informed me that you had cancelled my order with no explanation as why. You’ve made zero attempt to try to put this right for myself and instead left a generic response about ordering from you again adding insult to injury.
Things can and do go wrong, it’s how you go about putting it right for a customer that differentiates a great company from a mediocre one. From my own experience you fall into the latter category which is a real shame. I will be sharing this feedback with your head office as I’m working off the assumption that you are operating as a kind of franchise.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leonidas Brighton
Dear Helen,
Thank you for your message, and I’m very sorry for the disappointment this situation has caused — especially for your children. I understand how important Advent calendars are at this time of year.
We attempted to contact you several times and also left a message on your order. Unfortunately, the last Advent calendars remaining in our stock were not in a condition suitable for dispatch. As soon as we identified the issue, we processed a full refund immediately to ensure you were not charged for items we could not send.
The message we placed on your order states:
“We tried to call the customer several times but could not reach them. Unfortunately, the last Advent calendars in stock were not in a condition to dispatch. For this reason, we have refunded the full amount. We are very sorry for the inconvenience. – Leonidas Delivery Team.”
Your order was placed on 2 December, and as this was the last batch available, we were unable to replace the items.
Once again, we sincerely apologise for the inconvenience and disappointment. This is not the experience we aim to provide, and we truly appreciate your understanding. If you decide to give us another chance in the future, we are confident we can show you the high level of service our customers normally receive and hopefully restore your trust in us.
Kind regards,
Leonidas Brighton Team
Quality chocolate and speedy delivery!
28. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Thank you so much, Kirsten! We’re delighted to hear you enjoyed the quality of our chocolates and were happy with the speedy delivery. We really appreciate your kind feedback and look forward to serving you again soon! 🍫✨
Vastaus yritykseltä Leonidas Brighton
Thank you for the wonderful review, Jennifer! We take great care with both our delivery and our gift wrapping, so we’re thrilled you enjoyed the experience. We look forward to serving you again!
Very good service
Very good service, quick and easy. Products packaged really nicely excellent for gifts or just a premium treat if you like Belgian chocolate.
3. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Thank you so much, Paul, for your wonderful 5-star review! We’re delighted to hear you enjoyed our service and that the packaging and chocolates met your expectations. We truly appreciate your support and hope to welcome you back soon for more treats! 🍫✨
— The Leonidas Brighton Team
Nearly too fast
I got a 20% discount by purchasing in advance of the 5th November (off an advent calendar). I understood delivery of the present to the recipient would take place after 15th November (in plenty of time for the beginning of December.) in fact, Leonidas emailed me on 4th November to proudly tell me that the gift had been dispatched and Royal Mail delivered on 7th November (quite some time before the beginning of advent!).
4. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Dear Frank,
Thank you for your feedback. appreciate you bringing this to our attention. We’ll review our communication and dispatch process to ensure clearer timing for future pre-orders.
If we can help further, please feel free to contact us.
Kind regards,
Leonidas Brighton team
Vastaus yritykseltä Leonidas Brighton
Thank you so much for your kind words! We’re delighted you enjoyed the chocolates and that your delivery arrived quickly. We really appreciate your support!
Vastaus yritykseltä Leonidas Brighton
Thank you kindly, Mrs. Hetherington, for your order and feedback. We’re so glad you found the ordering process easy! 😊
Just a quick note — delivery is free on orders over £40, so for smaller orders we only charge the standard Royal Mail delivery cost. We hope to welcome you back again soon! 🍫
The dark ginger chocolates are simply…
The dark ginger chocolates are simply heavenly
1. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Thank you so much, Gordon! We’re thrilled you enjoyed the dark ginger chocolates — they’re one of our favourites too. We really appreciate your kind words and support! 🍫✨
Leonidas Brighton team
Really quick professional service
3. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Dear Mrs. White,
Thank you very much for your lovely 5-star review! We’re delighted to hear you were pleased with our quick and professional service. Your kind words mean a lot to our team. 🍫💛
Kind regards,
Just so delicious!
3. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Dear Mrs. Verver,
Thank you so much for your 5-star review! We’re thrilled to hear you found our chocolates “so delicious.” That’s exactly what we love to hear! 🍫💛
Kind regards,
Quick service beautifully packed
3. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Dear Mrs. Christine,
Thank you very much for your lovely 5-star review! We’re so pleased to hear you were happy with our quick service and beautiful packaging. Your kind words mean a lot to our team.
We hope you enjoy your Leonidas chocolates and look forward to serving you again soon. 🍫💛
Kind regards,
The online shop was easy to use and…
The online shop was easy to use and catered for orders made from Belgium, where I live. Delivery was rapid.
3. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Dear Elizabeth,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our online shop easy to use and that your order reached you quickly in Belgium.
We truly appreciate your support and hope you enjoy your Leonidas chocolates — straight from Brighton to Belgium! 🍫✨
Kind regards,
Absolutely delicious and beautiful
Quick efficient service. Bought as a gift. My friend said the packaging plus contents were both beautiful and delicious. She was over the moon to receive these wee treats,
2. marraskuuta 2025
Vastaus yritykseltä Leonidas Brighton
Thank you so much, C Scott! We’re delighted to hear your friend loved both the packaging and the chocolates. It’s wonderful to know our wee treats made such a special gift. We really appreciate your kind words and hope to serve you again soon!
Leonidas Brighton team
Vastaus yritykseltä Leonidas Brighton
Hi Mrs. Sanderson,
Thank you so much for your lovely 5-star review! We’re thrilled to hear that you absolutely love our chocolates — your kind words mean a lot to us. We look forward to delighting you again soon! 🍫😊
Warm regards,
The Leonidas Brighton Team
Quality chocolate and service
Good website.
Fast delivery
Quality chocolate
Great for special gifts
31. lokakuuta 2025
Vastaus yritykseltä Leonidas Brighton
Hi Craig,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you enjoyed our website, speedy delivery, and — of course — the quality of our chocolates. We really appreciate your kind words and hope to see you again soon for your next special gift!
Warm regards,
The Leonidas Brighton Team 🍫
Superb Belgium chocolates
Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from.
Leonidas are not cheap but they are the best Belgium chocolates and far superior to any chocolates you find in any supermarket. I ordered in advance so they will be my Christmas treat. I received them 3 days after placing my order, very fast and efficient delivery, I was given date and time.
29. lokakuuta 2025
Vastaus yritykseltä Leonidas Brighton
Hi Marie,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you enjoyed being able to select your own chocolates and that your order arrived quickly. It’s great to know our selection and quality met your expectations — we take pride in offering the very best Belgian chocolates. We hope you enjoy them as your Christmas treat and look forward to serving you again soon!
Warm regards,
The Leonidas Brighton Team 🍫✨
Nicely packaged
Nicely packaged. Came when it said it would - more importantly the chocolates are as per usual delicious
5. lokakuuta 2025
Vastaus yritykseltä Leonidas Brighton
Many thanks, Mr Dodd! We’re so glad your chocolates arrived right on time and tasted as delicious as ever. We really appreciate your loyalty to Leonidas Brighton!
Vastaus yritykseltä Leonidas Brighton
Thank you, Mrs. Peacock, for your positive feedback. We’re pleased that our service and delivery met your expectations. Your satisfaction means a lot to us.
Leonidas Brighton Team
Efficient service
Quick delivery. Good paper-based packaging. Chocolates were delicious and arrived intact! I’m relieved I can still order from Leonidas here in the UK.
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leonidas Brighton
Thank you so much for your kind words, F Biscuit! We’re delighted to hear you enjoyed our chocolates and that your order arrived quickly and safely. It’s wonderful to know you’re pleased with our service and packaging too. We truly appreciate your continued support of Leonidas here in the UK and look forward to serving you again soon! 🍫💛
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