Purchased a TOR3 which is supposed to have Bluetooth smart app control. I have some accessibility issues and frustratingly it really is flaky and consistently kept disconnecting so was useless for me.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We placed an order nearly a month ago. We were emailed saying it was delayed by two weeks. Okay, no problem. Well it's been over two weeks and no updates. So, my husband reached out to customer servic... Näytä lisää
Yritys on vastannut
J'ai testé le stimulateur clitoridien. Je n'ose plus y toucher, c'est trop intense et aucun homme ni même mes doigts ne peuvent arriver à ça. J'ai donc fait une recherche et eu confirmation qu'i... Näytä lisää
Yritys on vastannut
LELO F2 Reçu en cadeau d’un pote (meilleur wingman de l’année), ce petit bijou est une claque sensorielle. Les différents programmes ? C’est un peu comme une playlist de hits, mais pour ton corps... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
Yhteystiedot
Karlavagen 41, 114 31, Stockholm, Ruotsi
- lelo.com
3,1
Keskitasoinen
701 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beware Bluetooth doesn’t work - really poor Service
Purchased a TOR3 which is supposed to have Bluetooth smart app control. I have some accessibility issues and frustratingly it really is flaky and consistently kept disconnecting so was useless for me. It was a massive battle to get it sent back and a refund and took over 6wks. Customer service was beyond poor… they play every trick in the book and it was only my tenacity that finally got them to take some action. Won’t buy from them again really dodgy outfit. But hey they’re selling overpriced sex toys maybe I’m niece to expect anything else.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hi John,
Thank you for reaching out and sharing your concerns. We appreciate your feedback and are sorry to hear about the Bluetooth connectivity issues you experienced with the TOR3, and the difficulties you faced with our service.
We have reviewed your communication with us regarding the faulty device, and please know that this is our standard procedure to determine the appropriate solution.
We are truly sorry for the frustration this has caused and appreciate the chance to address your concerns. If you need anything else, please don’t hesitate to reach out.
Kind regards,
Cecilia@LELO
We placed an order nearly a month ago
We placed an order nearly a month ago. We were emailed saying it was delayed by two weeks. Okay, no problem. Well it's been over two weeks and no updates. So, my husband reached out to customer service. No response. It feels like they literally stole our money at this point.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hi Rose, thank you for your review!
We would like to sincerely apologize for the delay in shipping your order. Due to our promotional offers, some items are currently out of stock but we are doing our best to resolve these cases as soon as possible.
If you haven't yet received a response from our Customer Care team, I would kindly ask you to reach out with your order number and we will look into your case promptly.
Kind regards, Cecilia@LELO
LELO: Incredibly disappointing
LELO markets itself as a pinnacle of luxury and engineering, yet my experience has been anything but premium. I have now cycled through two separate SMART WAND™ 2 Large units in just a few months, both of which failed to meet even the most basic functional standards. The first device lasted for exactly one use before becoming entirely unresponsive. After the inconvenience of seeking a replacement directly through LELO, the second unit arrived completely non-functional—failing to power on or even acknowledge a charge.
For a device positioned at a $200 price point, this level of technical failure is inexcusable. A brand cannot claim 'luxury' status while consistently shipping hardware that arrives dead on arrival. It is deeply disappointing to see a company prioritize high-end aesthetics and marketing over fundamental quality control and reliability. If you are looking for a sophisticated product that actually functions as advertised, I cannot recommend this brand
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello there,
We are sincerely sorry to hear you've experienced issues with two of our devices.
We take the quality and integrity of our products very seriously and we appreciate you bringing our attention to this. This is certainly not the level of quality or support we aim to provide, and we understand how disappointing it must be to encounter the same issue multiple times.
We’d like to look into this further and understand exactly what’s been happening so we can find a more appropriate resolution for you. We’ve requested some additional information from you via Trustpilot, as it will allow us to review your case in detail and assist you properly.
Kind regards,
Cecilia@LELO
Product fell apart after few uses - no warranty
Bought a large order. A relax body mat fell apart after a few (less than 10) uses. Company says that's not their responsibility and that nothing will be done to get intact product.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hi Ejnar,
thank you for your review. We’re very sorry to hear about your experience and apologize for any inconvenience that may have occurred.
While our LELO Relax Body Mat is not covered by our warranty guarantee, we would be happy to provide assistance regarding your case. We'll reach out via email with more information.
Best regards,
Cecilia@LELO
Liar Liar pants on fire!
I placed my order on 07/02/2026. On 11/02/2026 I received an email saying it was delivered. It was not delivered to me. When I contacted support, I was first told the parcel had been handed to someone who is not me and not anyone in my household. Later, the story changed and I was told the courier had "talked to us" – yet no documentation was provided to support any of this.
To date, they have provided:
No Proof of Delivery (POD), other than a fake signature that is just random
No signature
No delivery photo
No name of recipient
No exact drop off location or any verifiable evidence
Their public response is also misleading. As the seller, they are the contracting party with the courier and the responsible party for delivery to the customer. Pushing the customer to "dispute it with the courier" while refusing to provide POD or open a proper delivery investigation is not acceptable.
Until they can document delivery to me, the order is not fulfilled. Based on how this has been handled and how the story keeps changing, I cannot recommend buying from them.
Always love the answers from companies! Actually told them I needed a refund OR gift card as I needed it for the weekend. They said no and ignored everything else!
Proof of delivery was an unreadable signature — and they even admitted they delivered to the wrong person!
Again, liar liar pants on fire!
Update: They refused to take responsibility, so I raised a dispute with my card provider — and I won. Their own documentation was not good enough to prove delivery. My bank agreed. If a company won't make things right, your card provider might.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Dear Anders,
Thank you for taking the time to share your experience.
We’re sorry to hear about your concerns regarding the delivery. We have established
procedures in place for situations like this, which require us to follow specific steps, including opening an investigation with the courier and reviewing all available delivery documentation. Our assessment is based on the official confirmation provided by the shipping partner.
Once a payment dispute is initiated, the matter is handled directly through the card provider in accordance with payment regulations.
We respect the outcome reached by your card provider and are sorry that this experience did not meet your expectations. Customer trust is extremely important to us, and we continuously work to improve both our shipping processes and communication in situations like this.
Should you ever wish to discuss this further, our team remains available.
Kind regards,
Hailey@LELO
Annual breakdowns — kind of over it
I’m so frustrated with these products. I’ve been a customer for ten years and I feel like quality has plummeted. The first sona cruise purchased was awesome, lasted 5 years, was powerful and I had no complaints. But now I have had to buy a replacement every year or switch to a completely different product. The quality is not what it was, the vibrations have definitely reduced in terms of power, and the vibrator breaks annually, just outside of warranty, almost on the nose and to the point where I have to ask if it was designed this way intentionally? Most companies are sketching to subscription models to get monthly consistent income. Is this Lelo’s way of getting $10-$15 bucks a month from users? I loved this toy, but it’s time for me to start looking elsewhere.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello,
Thank you for taking the time to share your experience.
We would genuinely appreciate the opportunity to better understand what issues you encountered with your more recent devices. For example, did they stop powering on, lose intensity over time, have charging issues, or experience something else? The more detail you’re able to share, the better we can review your case and provide appropriate support.
We would also like to clarify that LELO does not operate on any subscription-based model. We do not charge any monthly fees, and the LELO app is completely free to download and use. There are no recurring payments associated with owning or using our products.
Product durability and performance are extremely important to us, and we take feedback like yours seriously. If there is a recurring issue, we would very much like the chance to look into it further and see how we can make this right.
Please fill out the request for your details that you received via Trustpilot, and I would be happy to contact you to review your case in more detail.
All the best, Eris@LELO
Faulty Tamper seal & Fingerprints on Toy!
The Soraya beads I ordered from Lelo arrived with the hygienic tamper seal open/not pressed down properly to begin with and fingerprints all over the packaging and on the toy inside !
The toy was shipped from the Amazon warehouse.
I am dealing with Andrea at Lelo customer service and my initial email was two weeks ago and I am still trying to get this sorted. I wanted to give this as a Valentines gift, but that plan was thwarted by the fingerprints and drawn out response time from Lelo.
They say they will replace the product and they have offered no other ideas on how to address the problem other than replacement.
I requested a refund and they say they'll give it to me when they receive the returned toy. I would like the refund to be issued at the same time as I return the toy.
And I would like to give my money to a company that shows that they value their customers through their actions. I'll be no longer shopping with Lelo. This has been a disturbing and unpleasant experience.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello,
Thank you for your feedback! We are very sorry to hear that your package wasn't received in good condition!
We take the quality and integrity of our products very seriously and we appreciate you bringing our attention to this. We do apologize if the whole process is taking some time, but please rest assured that customer service will do everything they can to resolve this situation, and if a resolution was agreed upon, it will be carried out as promised.
Kind regards,
Birdie@LELO
Scandaleux produit neuf defectueux
Attention j ai reçu un article défectueux qui ne s allume pas. Lelo m a demandé de le détruire avec photo à l appui pour m en renvoyer un. Je leur ai demandé d annuler cette livraison car celle ci n arriverait pas dans les temps (c etait pour un cadeau) ce qu ils ont refusé. Scandaleux.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Bonjour,
Merci d'avoir pris le temps de nous faire part de votre avis. Nous sommes sincèrement désolés d'apprendre votre mésaventure.
Nous aimerions examiner cette situation de plus près afin de comprendre ce qui s'est passé avec votre commande et la procédure de remplacement.
Si vous avez un instant, veuillez compléter le formulaire de demande de détails qui vous a été envoyé via Trustpilot. Dès réception, nous étudierons votre dossier et vous contacterons directement pour vous apporter une aide supplémentaire.
Cordialement, Eris@LELO
------
Hello,
Thank you for taking the time to share your honest feedback with us. We are truly sorry to hear about your experience.
We would very much appreciate the opportunity to look into this matter more closely and clarify what may have happened with your order and the replacement process.
When you have a moment, please complete the details request sent to you via Trustpilot. Once received, we will review your case and reach out directly to assist you further.
All the best,Eris@LELO
Ottimo servizio di assitenza
Abbiamo acquistato poco meno di due anni fa un prodotto Lelo, qualche gg fa si è rotto, l'assistenza ha prontamente preso in carico la richiesta e dopo pochi gg hanno reinviato un nuovo prodotto in sostituzione. Gentili e disponibili. Super!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Appalling company
Appalling company - avoid at all costs, you will regret the day you ever ordered from them. Deceitful and evasive customer service and impossible terms and conditions. Their products are all cheaply made in China with no concern for human rights but they try to imply they're Swedish made.
4. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello,
Thank you for your honest feedback.
We’re very sorry to hear about your experience and apologize for any inconvenience that may have occurred.
This is certainly not the impression we want to leave with our customers. We take feedback seriously and would genuinely like the opportunity to look into this matter further. We have requested additional information from you via Trustpilot so that we can better understand your concerns and assist you directly.
We hope to resolve this for you as soon as possible and appreciate the chance to address your experience.
Kind regards,
Faye@LELO
Poor customer care
Despite contacting them and partaking in a customer survey they still have not resolved my issue.
DHL are threatening action to recover VAT wrongly charged to me. Lelo have accepted the fault lies with them but have done nothing to resolve this.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Dear Phil,
Thank you for your message. Please email us at customercare@lelo.com and include your order number. We will contact the courier to solve this issue for you.
We will do our best to ensure you receive your order.
Regards,
Barbara @ Lelo
Defective item - refusing refund
I made a purchase and upon arrival the item was defective and would not charge or turn on. I requested a refund and agreed to sending a video as proof, but the company is refusing to return my $100. I may as well have lit a $100 bill on fire. I will never buy from them again!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello, and thank you for leaving a review. Due to the intimate nature of our products, they do not carry a satisfaction guarantee and may only be returned unopened and unused within 14 days of delivery for a refund. Once the hygiene seal has been broken, the item is no longer eligible for a return for a refund—even if it has not been used. However, we would be happy to assist you through our warranty policy. Please don’t hesitate to contact our Customer Care team so we can help you submit a warranty claim for your item. Kind regards, Siv@LELO
Absolut katastrophale Erfahrung mit…
Absolut katastrophale Erfahrung mit online Kauf über Lelo.com
Ich hatte zum 3. Mal einen Vibrator bei dieser Firma bestellt. Er kam bereits kaputt an (er funktionierte zwar, aber etwas im Inneren war lose und der Vibrator „schepperte“ laut. Dies habe ich per email zurückgemeldet. Ich daraufhin aufgefordert, einen Account anzulegen und das Gerät zu registrieren und dann einen Garantiefall zu melden. Allein das fand ich schon einen Witz, da es aufwändig war und eigentlich es ja möglich sein sollte, ein bereits kaputtes geliefertes Gerät einfach zurückzuschicken. Nach mehrmaligem hin und her und Einfordern von Videos von dem Vibrator wurde ich aufgefordert, mit einem Messer den Silikonteil des Vibratos einzuschneiden und dabei Handschuhe zu tragen. Danach sollte ich davon Beweisfotos machen und sobald dies erfolgt sei, würde der Garantiefall eintreten. Dies habe ich verweigert (auf meine zweimalige Frage, ob die Firma versichert ist für den Fall, dass man sich bei dieser Aktion verletzt, bekam ich nie eine Antwort). Ich forderte die Firma auf, mir die Möglichkeit zu geben, das Gerät zurückzuschicken und die Versandkosten hierfür zu übernehmen. Dies wurde 3 mal verweigert mit dem Hinweis, ich müsse die Kosten selber übernehmen . Nachdem ich Lelo auf die rechtliche Situation hingewiesen hatte, dass sie selber die Kosten übernehmen müssen und mit rechtlichen Schritten gedroht hatte, wurde eingelenkt und ein DHL Fahrer würde das Paket abholen. Nun habe ich die Anweisungen für diese Abholung bekommen. Um einen Termin hierfür zu vereinbaren muss ich 1. einen kostenpflichtigen DHL Express Account legen und 2. dürfe ich das Paket nicht verschlossen dem Kurier übergeben, da dieser den Inhalt des Paketes prüfen müsse. Abgesehen davon, dass ich klar nicht in der Pflicht bin, Kosten für die Rücksendung zu übernehmen, soll ich jetzt auch noch vor dem DHL Fahrer stehen und zusehen, wie er den Vibrator inspiziert???
Ich rate dringendst ab vor online Käufen bei dieser Firma. Mich hat Lelo für immer als Kundin verloren.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hallo,
vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie diese Erfahrung gemacht haben und uns die dadurch entstandenen Unannehmlichkeiten schmerzlich bewusst sind. Wir entschuldigen uns aufrichtig dafür, dass Sie ein defektes Gerät erhalten haben und verstehen, wie frustrierend dieser Vorgang war.
Unser Garantieverfahren ist für alle defekten Geräte gleich, unabhängig davon, ob der Fehler zu Beginn oder erst später während der Nutzung auftritt. Wir verstehen, dass diese Schritte umständlich erscheinen können, sie sind jedoch Teil unseres Standardverfahrens, um defekte Produkte sicher und effizient zu bearbeiten.
Bezüglich der DHL-Rücksendung: Wir haben eine Abholung veranlasst, sodass Ihnen keine Versandkosten entstehen. Alle Anweisungen zur Rücksendung wurden Ihnen per E-Mail zugesandt. Wir möchten außerdem einen wichtigen Punkt klarstellen: Der Kurier wird den Inhalt des Pakets nicht überprüfen. Kunden werden angewiesen, den Artikel sicher im Versandkarton zu verpacken, bevor der Kurier eintrifft. Es ist nicht nötig, das Paket zu öffnen oder den Inhalt jemandem zu zeigen.
Wir bedauern, dass diese Erfahrung zu Ihrer Unzufriedenheit geführt hat und dass unsere Kommunikation Ihnen nicht ausreichend Sicherheit vermittelt hat. Wir nehmen Ihr Feedback ernst und werden es intern prüfen, um die Bearbeitung ähnlicher Fälle zukünftig zu verbessern.
Mit freundlichen Grüßen,
Faye@LELO
I bought LELO dot cruise vibrators
I bought LELO dot cruise vibrators. I am very disappointed. It's not worth even £1. Never buy anything from the company LeLo. I did not try or use the item, but the company refuses to exchange it. I will never buy anything from LELO. I hope the LeLo company goes bankrupt.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello,
Thank you for your feedback! I’m sorry to hear about your disappointment with your experience.
After reviewing the pictures you shared with us during our communication, we noticed marks indicating that the sanitary seals had been tampered with. Because of this, we’re unfortunately unable to authorize a return or an exchange. For intimate products, an intact safety seal is the only way for us to verify that the device has never been used, handled, or touched.
We do our best to be fully transparent with our customers. All of our terms, conditions, and return policies are clearly outlined on our website. Due to the intimate nature of our products, we cannot accept returns of devices with broken or altered safety seals, as this policy is in place to protect the health and safety of all customers.
Thank you for your understanding.
Kind regards,
Faye@LELO
Don’t bother
Don’t bother. I bought a very expensive LELO toy that broke within a few weeks, and despite the company saying they have a 1 year warranty they refused to do anything about it because I didn’t have video evidence as I had thrown the device in the bin. Terrible.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Thank you for taking the time to share your feedback with us. We are sorry to hear about the experience you had with your device and the frustration regarding our warranty process.
To ensure a fair and consistent experience for all our customers, providing a video that demonstrates the reported fault is a necessary step for both our 1-year and 10-year quality guarantees.
This is an essential step in our warranty process as it allows us to asses the issue and verify the faultiness of a product before we can proceed with a claim.
You can find more detailed information regarding our warranty policies on our website, lelo.com. We appreciate your understanding regarding these requirements.
Best regards,
Aria@LELO
Sona Cruise 2 is a faulty product.
Sona Cruise 2 is a faulty product.
I got run around in circles by multiple people in customer service.
I've gotten two replacements also with the same issue and they want to replace with another.
I cannot recommend this company.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello,
Thank you for sharing your feedback. We’re really sorry to hear about your experience and for the frustration this has caused. This is certainly not the level of quality or support we aim to provide, and we understand how disappointing it must be to encounter the same issue multiple times.
We’d like to look into this further and understand exactly what’s been happening so we can find a more appropriate resolution for you. We’ve requested some additional information from you via Trustpilot, as it will allow us to review your case in detail and assist you properly.
Kind regards,
Faye@LELO
Charging premium to create the luxury…
Charging premium to create the luxury illusion yet the customer experience is nothing but cheap and scammy.
Their website automatically adds a free gift to your cart and remove it the last second before you pay.
Customer service claims customers have to manually add the gift. Since I wanted to return and place a $200 order, they asked me to take multiple pictures to prove my case, pay for the shipping, and told me one of the sealed unopened products cannot be returned. I’ll bring my money somewhere else.
Way to tell a repeat customer to F off.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hello. We sincerely apologise for any inconvenience regarding your recent order. Please note that our gift-with-purchase promotion is optional and must be added manually to the cart once the qualifying order total is reached. A pop-up will appear in the cart allowing you to select the gift. If any changes are made to the order—such as applying a coupon or changing the shipping method—that reduce the total below the required threshold, the gift may be automatically removed by our system. Even if the changes are later reversed, the gift will not reappear and must be re-selected manually. Once successfully claimed, the gift will appear immediately after the order is placed and will also be listed in the order confirmation email. Additionally, due to the intimate nature of our products, we do not offer a satisfaction guarantee. Items may only be returned unopened and unused within 14 days of delivery. Once the seal is broken, the item is no longer eligible for return or refund, even if it has not been used. Please also note that Bijoux Indiscrets items (except for the Maze line) are not eligible for return under any circumstances. Our full return policy is available at any time at the bottom of our website under “Shipping FAQs,” and it is agreed to during checkout, as orders cannot be placed without accepting our terms and conditions. We appreciate your understanding and are happy to assist if you have any further concerns. Kind regards, Siv@LELO
F2S is versatile and strong
M32 - been enjoying the F2S gen 2 sleeve. Third toy I've gotten and by far the best. Multiple sensors are great and open end offers a lot of versatility.
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Lelo sent an item without a charger
Lelo sent an item without a charger. Had to open the box to find out it didn’t have a charger but once opened, cannot return the item. Did not receive a charger for over 1 week despite them saying they sent it “express”. Lies. They refused to refund since the item had been opened. Well I had to open it to find out the charger was missing. Complete trash that went into the trash. Extremely slow customer service responses. As a sexual assault survivor I felt victimized again and would never use their products as now they are associated with more negativity. Bad product. Do not buy from this company. Buy from Bellesa instead which is so much better quality and has way better service.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Hi,
Thank you for sharing your feedback and more information. We’re once again truly sorry for the inconvenience you have experienced!
As discussed in our emails with you, we have arranged for a replacement charger to be sent at no cost and upgraded the shipment to express delivery.
With regard to the delivery timeline, the replacement was indeed processed with express shipping on our end and was expedited from our warehouse. Once a parcel leaves our facility, however, any delays that happen during the carrier’s handling are unfortunately outside of our control.
Regarding your request for a refund, please keep in mind that because of the intimate nature of our products, they cannot be returned once opened. Returns are only possible if the product is unopened, unused, and purchased directly from lelo.com within 14 days of receipt. Since the seal on your device's box has been broken, we were unable to accept it back for a refund or exchange. However, as there was the charger missing from your original order, we did our best to make it right by sending a replacement charger free of charge right away.
We also want to assure you that we strive to answer all customer inquiries as quickly as we can. We assist many customers each day, so while responses may not be immediate by email, we aim to provide careful and accurate support. All of your messages were replied to the same or the following day.
We are truly sorry for the frustration this has caused and appreciate the chance to address your concerns. If you need anything else, please don’t hesitate to reach out.
Kind regards,
Faye@LELO
Beaucoup trop bruyant
Bonjour,
J’ai toujours été satisfaite des produits Lelo.
Je viens d’acheter un smart Wand 2 Large Aqua. Je suis extrêmement déçue.
En fonctionnement, le bruit est beaucoup trop important pour pouvoir apporter le moindre plaisir. C’est un jouet totalement inutile.
Commande n°6409025
Cordialement
23. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LELO
Bonjour,
Merci beaucoup d'avoir pris le temps de nous faire part de vos commentaires.
Je suis vraiment désolée d'apprendre que le niveau sonore a affecté votre expérience. Nous prenons ce type de commentaires très au sérieux, et l'un de nos agents vous contactera prochainement par e-mail pour vous aider et examiner ce problème plus en détail.
Cordialement, Eris@LELO
------
Hi,
Thank you so much for taking the time to share your feedback.
I'm very sorry to hear that the noise level has impacted your experience. We take this kind of feedback seriously, and one of our agents will be reaching out to you shortly via email to assist you further and look into this in more detail.
Best regards, Eris@LELO
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Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.