Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Näytä lisää
Yritys on vastannut
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Näytä lisää
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Yhteystiedot
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Yhdistynyt kuningaskunta
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Erinomainen
324 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was kept updated from the start
I was kept updated from the start, the product arrived very well packaged and fitted perfectly.
21. tammikuuta 2026
Vastaus yritykseltä Legend Fires
Hi Andy, thank you for taking the time to leave us your feedback it is greatly appreciated! Thanks, Jack
Vastaus yritykseltä Legend Fires
Thank you for your feedback! Jack @ Legend Fires
Exceptional Service
I found the website easy to use for my order but what I found truly impressive was the guidance provided by the chap who completed the delivery. If enthusiasm could be bottled and sold, he’d make a fortune
9. tammikuuta 2026
Vastaus yritykseltä Legend Fires
Hi Steve, thank you so much for taking the time to leave such a positive review, I will pass your feedback onto our delivery driver.
Item was ordered pre Christmas and it…
Item was ordered pre Christmas and it was explained that it would not be dispatched until 5th Jan. it arrived on 6th
6. tammikuuta 2026
Vastaus yritykseltä Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Exactly as advertised.
16. joulukuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Quick delivery
15. joulukuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Great delivery kept up to date by…
Great delivery kept up to date by emails arrived ahead of schedule
12. joulukuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
E mailed to keep me up to date with…
E mailed to keep me up to date with order! Sent goods properly packaged so was all intact! Excellent!
5. joulukuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Good ordering process and speedy…
Good ordering process and speedy delivery but have not installed the coals yet so can’t comment further
17. marraskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
First class support from Legend for our…
First class support from Legend for our fire. Friendly expert advice and time taken. We are delighted with the fire and the customer service and would thoroughly recommend.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Legend Fires
Thanks for taking the time to leave us such a positive review — it really does mean a lot.
We’re glad everything went smoothly and hope you enjoy your fire for many years to come.
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Order has said delivered 20/11/25 and…
Order has said delivered 20/11/25 and today 21/11/25 it still hasn’t arrived so would like an update please on order number #4868
19. marraskuuta 2025
Vastaus yritykseltä Legend Fires
Hi Harry, Many thanks for your feedback and I am sorry to hear your order has not arrived yet. Please can you call the office on 01254 695244 on Monday and we can provide your tracking information and provide an update. We rely heavily on courriers and for the most part they get it spot on, however, on the run up to Christmas there can be delays. Thanks, Jack
Legend fire spares
The replacement set was carefully packaged and was delivered in good condition. They were also a perfect fit.
18. marraskuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
Needed a new lgnition unit placed my…
Needed a new lgnition unit placed my order on friday and on wednesday it was delivered,perfect service by legend fires
18. marraskuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for choosing Legend Fires — we really appreciate it.
My replacement coals.
I dropped one star purely because I had to call the company customer's services because I had been waiting for the order.
I was then told they were waiting on suppliers, but when I placed the order the web site said the goods were in stock.
After my call I was then kept informed of my order. I had a call saying the order had been despatched.
The goods arrives and were well packaged.
Maybe keep customers more informed from the beginning about their suppliers situation.
12. marraskuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for taking the time to leave such a detailed review — and for your kind comments overall.
We’d like to apologise for the lack of communication at the start of your order. You’re absolutely right that we should have kept you better informed from the outset, particularly regarding supplier delays.
Since your order, we’ve reviewed our processes and have made changes to hold more stock where possible, as well as improve how and when we update customers if there is any delay.
We’re pleased to hear the goods arrived well packaged and that everything else met expectations, and we really appreciate both your understanding and your feedback — it genuinely helps us improve.
Thanks again for choosing Legend Fires.
Vastaus yritykseltä Legend Fires
Thank you for taking the time to leave us positive feedback, it means a lot!
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