I placed my order on 2nd June & specified the occasion date required is 12th June. They confirmed my order has still not neen dispatched (on 11th June) & are refusing to issue a full refund (only a pa... Näytä lisää
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The dress is amazing quality thank you! While waiting for my order I had a few issues which your worker Marin greatly helped me out with! Super easy communication and I was reassured well about my par... Näytä lisää
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A lovely person called Marin replied to my message I had ordered the wrong size so I sent a email straight away Marin got back to me to reassure me my size had been changed fantastic service 5 stars ⭐... Näytä lisää
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Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Yhteystiedot
Yhdysvallat
- customercare@leely.com
- leely.com
3,8
Hyvä
52 arvostelua
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Leely has a return policy of only 7…
Leely has a return policy of only 7 days. Why? I have no idea. But that’s the first thing buyers need to know should they decide to patronize this company.
I had been ill so I didn’t open the package until day 8. They sent me the wrong dress. I wrote to customer service and they said there was nothing they could do. I wrote back saying that their policy was not clearly stated at the point of purchase and that I wanted a refund for the dress which cost $100 plus. I knew I would be responsible for paying for the return postage but I didn’t think I would have to eat the entire expense of the wrong dress. They offered me a $12 refund or a $22 coupon to use at their store.
This is an outrageous policy and Leely is definitely not a customer friendly company. In fact, they are rip off artists. Please investigate this company yourself before you’re tempted to buy anything from them.
Additional information on this company. Below they responded to my review on Trustpilot. They said they wanted to work with me to make sure I was satisfied. See their response below. After writing to their customer service person, Marin, I received the same email from them that I received before. They offered me $12 for a refund or $22 for towards an additional purchase. They had already sent the same form letter they had sent before.
Not a trustworthy company.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leely
Dear JM Gordon,
We sincerely apologize for the unsatisfactory handling result. We will immediately address your matter. Please contact us by sending an email to customercare@leely.com.
We hope to resolve all your concerns promptly.
Best regards,
Leely Customer Care Team
Marin was very helpful with explaining…
Marin was very helpful with explaining my options and giving me instructions on returning.
12. kesäkuuta 2026
Vastaus yritykseltä Leely
Dear BriannaMoza,
Thank you for your positive feedback. We are glad Marin clearly explained all your options and walked you through the return instructions.
Hope to assist you again in the future.
Best regards,
Leely Customer Care Team
Very slow processing & refund issues
I placed my order on 2nd June & specified the occasion date required is 12th June. They confirmed my order has still not neen dispatched (on 11th June) & are refusing to issue a full refund (only a partial one), as per their T&C's. Very disappointing!
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leely
Dear Michaele F,
We are truly sorry your order was not dispatched before your occasion and for the unsatisfactory refund offer. We will follow up your case urgently. Please email us at customercare@leely.com.
We hope to resolve all your concerns promptly.
Best regards,
Leely Customer Care Team
A lovely person called Marin replied to…
A lovely person called Marin replied to my message I had ordered the wrong size so I sent a email straight away Marin got back to me to reassure me my size had been changed fantastic service 5 stars ⭐️
9. kesäkuuta 2026
Vastaus yritykseltä Leely
Dear Angela Barr,
We're glad Marin helped you adjust the size quickly and put your mind at ease. Thanks for your great !
Hope to serve you again soon.
Best regards,
Leely Customer Care Team
Marin was so helpful in refunding my…
Marin was so helpful in refunding my order. No fuss, and did their best to help me.
8. kesäkuuta 2026
Vastaus yritykseltä Leely
Dear JoleneIronside,
We're glad Marin handled your refund smoothly for you. Thank you for your kind feedback.
Hope to assist you again in the future.
Best regards,
Leely Customer Care Team
Terrible TERRIBLE TERRIBLE
Terrible, TERRIBLE company
My experience with Leely has been one of the most frustrating customer service experiences I have encountered.
The issue is not the product itself. The issue is Leely’s repeated refusal to answer direct questions and address the facts of the case.
On 19 May 2025, I emailed the company and clearly stated that I wanted my order cancelled.
Since then, I have repeatedly asked a simple question: why was my cancellation request not acted upon before the order was shipped?
Rather than answering this question, Leely has sent multiple template responses discussing returns, refunds, and customised items. These responses completely ignore the issue I am actually raising.
Even after I quoted the exact wording of my cancellation request from my email, customer service continued to insist that no cancellation request had been received. They have also failed to provide a direct explanation for why the order was processed and dispatched after my request was made.
What I have found most concerning is the apparent unwillingness to engage with the contents of their own email correspondence. Instead of addressing specific points, I have received the same generic responses repeatedly, regardless of the questions asked.
Customers should be aware that if a problem arises, obtaining a clear answer may prove extremely difficult. Based on my experience, communication has been poor, accountability has been lacking, and legitimate questions have gone unanswered throughout the process.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leely
Dear Cerys Feeley,
We’re deeply sorry for ignoring your cancellation request and failing to answer your questions directly. Kindly email us at customercare@leely.com, we will review your records and resolve this matter promptly.
Best regards,
Leely Customer Care Team
Very good Marin was very helpful with me
5. kesäkuuta 2026
Vastaus yritykseltä Leely
Dear ElisabethExhume,
We are happy that Marin delivered satisfying assistance to you.
Looking forward to serving you again soon.
Best regards,
Leely Customer Care Team
Vastaus yritykseltä Leely
Dear Alex Osei,
We sincerely apologize for any inconvenience this may cause. We have contacted you via email to resolve this issue; please check your inbox.
Thank you for giving us the opportunity to assist you personally.
Best regards,
Leelyuk Customer Care Team
The dress is amazing quality thank you
The dress is amazing quality thank you! While waiting for my order I had a few issues which your worker Marin greatly helped me out with! Super easy communication and I was reassured well about my parcel, big thanks to them!
3. kesäkuuta 2026
Vastaus yritykseltä Leely
Dear Noor Ibrar,
We’re delighted to know Marin patiently solved your concerns and you’re satisfied with the premium quality of the dress.
Looking forward to serving you again soon.
Best regards,
Leely Customer Care Team
What a breath of fresh air
What a breath of fresh air this company is. I ordered a dress in two sizes as I wasn’t sure about the fit. I then thought to check for company reviews after placing the order (hormone fairy addling my brain). My heart sank when I saw the problems with returns and quality people had written about. I geared myself for a loss of money.
Within a couple of days of ordering, and paying for both dresses I got an email. They explained that they were based overseas and this caused a high restocking cost on returns. They realised I intended to return one of the dresses, so they asked for my measurements and offered to make one customised for me. I explained I was an odd size and gave them the measurements, still not holding my breath.
Yesterday a dress turned up, it is stunning, fits like a glove, and the fabric and needlework is fantastic. I’ve also been refunded for the second dress.
I cannot believe the customer service from Leely, and the workmanship is far superior to JJs House, whom I brought an evening gown from several years ago.
I see there are some negative reviews, and I would be the first person to call out issues, but not this time. They are the most professional company I’ve brought from in years.
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leely
Dear Susan Dorney,
We greatly appreciate your detailed and warm feedback and are delighted the customized dress fits you perfectly.
Looking forward to serving you again soon.
Best regards,
Leely Customer Care Team
Save yourself the headache and do not…
Save yourself the headache and do not purchase from this company. I received a stained and ripped dress that appeared to be used since it arrived with no tags attached. The dress cost over $100 with shipping and taxes, yet customer service only offered me a $30 refund, or told me I could ship it back at my own expense for only a $70 refund.
I’ve gone back and forth with customer service and still have no resolution. Every response feels automated because they completely ignore my questions and just repeat the same return options over and over again.
To make matters worse, the dress was shipped in a flimsy bag with no proper packaging to protect it during transit. Absolutely terrible customer service and quality control. I’m now out over $100 and left without a dress for my bridal shower. I would never recommend this company to anyone.
13. toukokuuta 2026
Vastaus yritykseltä Leely
Dear Bella K,
Hello, we sincerely apologize for the fact that you received a dirty, torn and unlabeled skirt, and that the customer service responded mechanically and failed to solve your problem during multiple communications. 💕 We completely understand your anger and helplessness, especially after losing more than $100 before such an important moment as the bridal shower. This is definitely not the experience we want to bring to any of our customers. We need to explain to you that the condition of the skirt you described is seriously inconsistent with our strict quality control standards, and we take it very seriously and are willing to take responsibility for it. We are also deeply sorry for the inability to effectively respond to your questions in the customer service reply. 📋 In response to the problem you encountered, we have sent the corresponding solution to your email, please take the time to check it (please also pay attention to the spam box). We hope this plan can properly respond to your concerns, and thank you for your understanding and tolerance. 🌹
Best regards,
Leely Customer Care Team
The dress I ordered was way too small. Sizing was not accurate
The dress I ordered was way too small. Not even close to regular sizing. They only give 7 days to return. I was on vacation and missed the return period by just a few days. They made no exception. Would not purchase from this company again.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leely
Dear Sandy Cary,
Hello, we sincerely apologize for your disappointment and dissatisfaction regarding the dress being too small, the short return period, and the inability to return it promptly due to your vacation. 💕 We completely understand your frustration at discovering the size was incorrect upon returning from your vacation but having missed the return period. Please note that the 7-day return period is part of our standard policy, designed to ensure timely processing of returns. However, we understand that each customer's situation is different, and the delay caused by your vacation was not due to negligence. 📋 We have sent a solution to your email address regarding your issue; please check it when you have time (and also check your spam/junk mail folder). We hope this solution will resolve some of your problems. Thank you for your understanding and patience. 🌹
Best regards,
Leely Customer Care Team
Return Process
Marin did a great job helping me with my return. A provided return label would be a big help and I wish shipping charges would be refunded as well. Overall it was a positive experience.
8. toukokuuta 2026
Vastaus yritykseltä Leely
Dear Meredith，
Thank you so much for sharing your experience — and for the great suggestions! 🥰💕 We're really happy to hear that Marin made your return process a positive one. 🌟 And you're absolutely right: a pre-provided return label and refunded shipping charges would make things so much easier for customers — we truly appreciate you pointing that out and will take it to heart as we work to improve! 😊✨ Thanks again for your understanding and support!
Best regards,
Leely Customer Care Team
I had a problem with the sizing of the…
I had a problem with the sizing of the dress I ordered originally.
When I got in touch with Leely they replied to my problem straight away.
Particularly Marin who has gone above and beyond to make sure I was satisfied with my choices.
Thank you so much Marin for all your help and advice. I very much appreciate it.
13. toukokuuta 2026
Vastaus yritykseltä Leely
Dear MelanieWilson，
What a lovely message — thank you from the bottom of our hearts! 💕 We're so glad Marin could step in and turn a sizing issue into a truly positive experience, going above and beyond to make sure you felt heard and happy with your choices. 🌟😊 Marin will be over the moon to read this! Thank you for trusting us, and we're always here for you! 💖✨
Best regards,
Zapaka Customer Care Team
Martin was very helpful with my query…
Martin was very helpful with my query and answered all my questions efficiently and promptly.
12. toukokuuta 2026
Vastaus yritykseltä Leely
Dear Ciara mac，
Thank you so much for your wonderful feedback! 🥰 We're so happy to hear that Martin was able to help with your query so efficiently and promptly — because clear answers and fast support are exactly what you deserve! 🌟💕 Martin will be thrilled to know you appreciated the help. Please come back anytime! 😊✨
Best regards,
Zapaka Customer Care Team
Overall good experience
Delayed communication, probably due to prom season, but otherwise a good experience.
11. toukokuuta 2026
Vastaus yritykseltä Leely
Dear Stacey，
Thank you for your understanding and kind feedback! 💕 You hit the nail on the head — prom season does keep us extra busy, but we're so glad you still had a good experience overall! 🌟😊 We truly appreciate your patience with the communication timing, and we can't wait to help you shine on your special day! ✨💖
Best regards,
Leely Customer Care Team
Marin was very helpful with my return
Marin was very helpful with my return. Much appreciated!
8. toukokuuta 2026
Vastaus yritykseltä Leely
Dear customer，
Aww, thank you so much for shouting out Marin! 🥰 She’ll be absolutely thrilled to know she could make your return process feel helpful and smooth — because no one likes stressful returns! 💕✨ We really appreciate you taking the time to share this, and we’re always here if you need anything else. 😊🌟
Best regards,
Leely Customer Care Team
The dress was not what it looked like…
The dress was not what it looked like from the picture. They are wanting to give me back $10 after I paid $149. This is such a SCAM.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leely
Dear Christiana Hill,
We are truly sorry to hear that the dress did not meet your expectations and that our offer of a $10 partial refund felt unfair — we completely understand your frustration. 💕 Please know that the partial refund was offered as a convenient, no-return option to save you the time and cost of shipping the item back. However, we absolutely do accept returns. If you prefer, you are welcome to return the dress for a full refund according to our return policy. 📋 We have already sent a more detailed solution to your email address, including the return instructions. Kindly check your inbox (and spam folder) at your earliest convenience. We truly hope to resolve this matter for you properly. 🌹
Best regards,
Leely Customer Care Team
Thank you Zane. Customer service was fantastic
Customer service was fantastic throughout the entire process. Zane was VERY helpful.
20. huhtikuuta 2026
Vastaus yritykseltä Leely
Dear customer Elaine B，
We're absolutely thrilled to receive your kind words — thank you! 🥳 Zane is over the moon knowing he could make your experience fantastic from start to finish. 🌟💕 Providing helpful, caring support is what we love to do, and your feedback truly brightens our day! Can't wait to have you back at Leely! 😊✨
Best regards,
Leely Customer Care Team
Vastaus yritykseltä Leely
Dear LS，
Thank you so much for your sweet feedback! 🥰 We’re absolutely delighted to hear that you found our customer service great and easy to work with — that’s exactly the kind of smooth, friendly experience we strive to deliver every single day! 🌟💕 Your support means the world to us, and we can’t wait to help you find something wonderful again soon! 😊✨
Best regards,
Leely Customer Care Team
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