Lee Atkins Removals Arvostelua 

Tommy and George moved us from Dorset to the Isle of Wight. They were very friendly and professional and very quick. The in plumbed my washing machine and dismantled wardrobes. They also built my dining table and plumbed in my washing machine in the new house. Very well organised. A special mention for George, thank you for everything. Both made moving much easier-even if we did have to move over 2 days when it really should have all been done in one as removals only took a couple of hours in each property.

We had a terribly stressful experience with this company a few days ago. The young lads seemed relatively inexperienced and didn’t have the best of attitudes. They arrived at 9am to move us and began traipsing across our cream carpets in their muddy boots. My husband asked them to put some floor coverings down and they obliged. It soon became apparent that the van was not big enough to accommodate our furniture and they had to return to the depot twice to get additional vehicles. To make matters worse they were unable to safely remove our £400 garden arbour and consequently we had to leave it behind ( despite them previously assuring me that they could move it). All this meant that we were late vacating the property (around 2pm) with the new owners’ removal company having been waiting outside since 10.30am. We consequently had to make contact with our agent and Solicitor to explain the delay. Things were no better at the other end, with little care and attention being paid to our furnishings, which were being knocked and bashed about. The lads were generally sullen and made us feel awkward and like they were doing us some kind of favour. To make matters worse absolutely no Covid precautions were in place at all (no masks, no social distancing). A more helpful member of staff did appear at the end of the day and helped get the others organised, but to be honest it was too little, too late. We finally closed the door on them at around 6pm and breathed a huge sigh of relief - that’s 9 hours to move us from Shanklin to Brighstone and a thoroughly unpleasant experience that we never want to repeat. We didn’t complain at the time because we were so unbelievably stressed that we couldn’t face any confrontation. We just wanted to get our stuff in and get them out as soon as possible! Once we started unpacking we found a number of damaged items, which was no surprise given the complete lack of regard the staff had for us and our belongings. All in all we would describe this as the move from hell. We have never experienced anything like this previously. A total lack of professionalism, organisation and customer care. Anyone thinking about using this company should think again!

The response I have received from this business is a joke! They called and did not utter one word of apology until prompted and proceeded to defend themselves and tell us what a great job they did.
I had offered them to come and take a look at the arbour to see how easy it would be to remove, but they didn’t come out. Their proposal on the day was to lift a very heavy item over a 7ft stone wall. We couldn’t take the risk of damage to the wall, which we would no doubt have been liable for.
None of the items we packed were damaged but some of the larger items of furniture (that they told me they would wrap) were.
I was told the staff would wear masks, but no one did.
Sums it up nicely . . .

Tommy and George were amazingly efficient loading our furniture and belongings and made our move from London as stress free as possible - nothing was too much trouble for them. The team (Tommy, George, Jack and young Jamie) then went above and beyond off -loading on the Isle of Wight working around the delays with us getting the keys to our new home which meant they were working late into the evening (no complaints from any of the team). The whole team were so pleasant to have around and professional at all times. Tommy was amazing and also made sure furniture (bed and a sofa) were all put together in quick time and plumbed in washing machine for us. They all worked so hard to ensure we were settled in safely. We would definitely recommend Lee Atkins Removals without hesitation!

A Huge thank you to Tommy and Ben. Yesterday was the final hurdle in an extremely long and arduous house move for my in laws who moved from the Isle of Wight to Lancashire. Tommy and Ben after an extremely long journey and then a big wait in their vehicles for access to the new house were more concerned with the welfare of my in laws than themselves and the fact that a 3pm return ferry had turned into a midnight one. Tommy had even bought a bunch of flowers for my mother in law after the day she had had. They wouldn't let anyone help with any heavy lifting and they emptied the wagons super efficiently whilst taking great care of all the families possessions ascertaining what rooms each item needed to be in. They communicated well throughout the day with the customers to allay their concerns and were really friendly. Packing up in the Isle of Wight was a smooth process but it was yesterday that the customer service provided by them shone. An incredibly tough day would have been unbearable without your efforts. Thank you. You guys are a credit to the company. We hope you made the midnight ferry!

The removals team were ready and waiting on pack up day. They were all very polite and made moving stress free. Unloading at the other end was also very stress free. We have a tight driveway and caused some problems with getting a van stuck. Everyone was very understanding and polite. I would recommend them.

Neighbour used this unprofessional company to move from Surrey to Isle of Wight this last week. She had to book them at the last minute and now we understand why they
were available when 7 others weren't-poor professional conduct.
Firstly we allowed them to use our driveway for easy access to the back of neighbours garden and garage -it made their job much easier. They drove the van into a hanging basket and bent the bracket -no apology, just some swearing while they removed the hanging basket (and didn't put it back afterwards). Nor did they thank us for this courtesy.
Whilst parked on OUR driveway I was in my garden, feeding chickens & encouraging my dog to toilet. A group of them thought it would be great fun to sarcastically imitate my voice, issue different instructions to my dog (only rescued 2 months ago and we're still dealing with issues including fear of men) and generally take the mickey out of me. I felt intimidated and uncomfortable. I wish I had been brave enough to confront them about their behaviour but why should I when we had been nothing but accommodating and nice to them?
Whilst I wasn't their client that is no excuse for their poor unprofessional behaviour to me.
Once the management became aware of my dissatisfaction they responded that it had taken a month to bring it to thier attention when in fact it had taken 4 days, that the staff hadn't intended to intimidate me; what other possible interpretation can be based on a group of men cat-calling a lone woman? And finally that they had hundreds of great reviews; at time of writing they have 70 on this site and 24 (4, mostly similar, have mysteriously appeared in the space of one day) on google totalling 94- not all of them positive.
I was disappointed at the staff behaviour, but am angry at the management for dismissing it so cavalierly and lying, both over the date of the incident and thier supposed happy customer base, in their public response.
On these grounds I would caution against hiring them.

10.02.21
Thomas & Nathan did a sterling job of taking our entire home (including plants) into storage before our IoW home is ready.
It was a 2 Day job & I have mobility problems, so couldn't help much & indeed probably got in the way, but nobody minded & indeed went out of their way to reassure me.
Both men were Covid-19 aware & wore face masks throughout; they were both very respectful, helpful, knowledgeable, diligent, humorous, tidy & extremely thorough.
Nothing was too much trouble for the guys & they took a lot of stress away from us.
'Lee Atkins' weren't the cheapest nor the most expensive, but were certainly the best choice for us.
We can't thank them enough for their professionalism & friendliness.
Would heartily recommend 'Lee Atkins' to move you, whether to or from IoW.
I hope the same guys are available to move us into our new IoW home from storage.
Thanks again: peace and love:
John & Elaine.

Had a sofa and TV shipped from Surrey to my son's home on the IOW
Brilliant service prompt and efficient!!
The two lovely guys who collected from us Tommy and Nathan were polite and friendly and couldn't do enough to help us
Everything arrived perfectly!
Would certainly recommend this company to anyone
Fantastic service!!

Recently used Lee Atkins removals for our house move, seriously couldn't recommend them enough..friendly and helpful straight of from coming and quoting..Good price and the lads that carried out our move where amazing, Tommy Nath and Jamie were professional, friendly and extremely considerate..in the past we have always moved ourselves but due to a back injury this was not possible but these 3 fellas really took so much care with all of our belongings and really made the day so less stressful..we couldn't recommend them enough. Not that we ever plan to move but if we did we wouldn't hesitate in using them again.

Lee Atkins were recommended by friends.They did not let us down. Arrived punctually and very covid aware.
they had to move two adjoining properties on the iow to Swindon this was done over 2 days and I cannot fault these guys with their speed and efficiency. They had great difficulty reaching our new property but did it with the excellent service.I would use this removal firm again.thoroughly proficient in all they have done.

I would highly recommend lee Atkins removals! They moved us from the Isle of Wight to the midlands and were helpful and friendly from start to finish. They guys treated our things with care which eased our minds on such a stressful occasion. The price was competitive and worth every penny. Thanks the guys who moved us.

Great team, punctual and efficient. They were really careful with my belongings and had me moved out one place and in to my new home within a few hours!
Awesome job guys!
Very happy with the service, price and friendly team involved.
Highly recommend to anyone wishing to move home.

This is the second time we’ve used lee Atkins removals and once again they didn’t disappoint. Arrived on time and were very covid aware. The team, consisting of Tommy, Nathan and Ben worked extremely hard, listened to our needs and followed our instructions.
Also was the cheapest quote we got so that’s always a bonus.
Would use again if necessary.

I hired the company on recommendation from my parents who used them last year and said how great the team were. Well she was not wrong, from start to finish Tommy and Nathan absolutely smashed it! With extremely quick service and careful handling of boxes, they moved me in a matter of hours. Nothing was too much hassle for them and they were both keen to help. I would definitely recommend Lee Atkins removals to people and would happily use the company again myself in the future. Thank you again to the team for all their help.

Fantastic company! From the start nothing was too much trouble. My moving date was changed at very short notice yet they juggled things around to oblige. On the day the men were superb. Nothing was too much trouble. Despite the hard work they were pleasant and helpful and extremely careful with everything. Highly recommended!

Happy to recommend. Busy time for removal firms but they were very helpful squeezing me in. And on removal day Jamie and the team were prompt and courteous in loading my items.

So happy to recommend such a professional and friendly moving company. They came in on a Sunday to move our house contents to storage with themselves ,to be moved on again in a few months . Nothing was to much for them . Thank you , see you in March!

Wow....what can I say. During a stressful time of moving house the Lee Atkins team Tommy and Lawrence made it a breeze and positive experience.
The guys were polite, punctual, friendly and very efficient. Communication was great and the whole experience was done with smile of all involved throughout the day.
Would recommend this service and team to anyone and my mother also at the time asked for the company details as was impressed with the way the team approached job.
Thanks again guys,

take care :)

Ryan / Cara

Jack and Tom came to collect our boxes to put into storage. Very polite and curtioius guys who worked very swiftly and made for an all round pleasant experience. Would highly recommend them.

Lee Atkins Removals recently came to our rescue and carried out a move for one of our customers in Malvern, Worcester. They went above and beyond from the first enquiry to the execution of the job. They did an excellent job and both our team and the customers were very impressed with their level of skill and service. Would highly recommend this company to anyone looking for a house removal or trade assistance. Thanks again guys!

Best wishes

Team Strong