Lebaasonline Arvostelua 

I was lied to multiple times about the item being sent to me and only got it after chasing for months.
I received the item with sleeves detached so it can’t be worn without me tailoring it myself.
I was denied a refund of a ready made suit order against the distance selling regulations and instead given a credit note.
When I used the note for a subsequent order I was lied to again about delivery timescale and six weeks later still no sign of the item.
Abuse of customer trust and money.
Do not buy.

So I find the dress I fall in love with for a wedding coming up after searching through many outfits. I ordered the outfit and asked how long it would take via WhatsApp, I was told approx 6 weeks. I was like that's fine. 6 weeks arrive, nothing. Bearing in mind, after I ordered the outfit, I then started to read the reviews, I was in shock and started to become hesitant but a lot of the comments were about lack of delivery time, so I thought the customers eventually received the outfit. Continuing on, I then ask for an update, no reply, I then decide to type in a little rant on the WhatsApp chat, this should not be how a business works - if a customer has spent money on your company, you should have the decency to reply back, money does not grow on trees. Do you have any issues regarding the business such as online or stock issues or lack of employers in the company that you do not have sufficient online communications, then this should be dealt with. This little rant was then replied with in stitching. I said that's all I asked for. One month goes by, August, I ask for an update, without any notification, nothing, they provide me with a refund because the outfit exceeded the shipping outcome. I asked what did that mean, no response, and then I thought if this has anything to do with shipping issues, then why are they still selling the outfit online? By the way, when the notifications come up on the website that someone bought this outfit, my name did pop up but somebody else who ordered the same outfit popped up at the same time too, I wonder if her outfit was sent to her. I don't know. DO NOT WASTE YOUR TIME!! WILL NEVER ORDER OR EVEN BOTHER AGAIN, they should actually given me compensation for wasting so much time on them. I will file a complaint to UK standards whoever is responsible in business practice over this.

Orders for Eid was told would be delivered in time and wasn't, messaged numerous times and was told I would receive it in a few weeks nothing after 3 months finally received and it was incorrect and smelt so bad... case in with PayPal for refund - I still had to pay to return the item which was wrong

I ordered a suit 6 weeks prior to Eid. I contacted them multiple times to ask if it would arrive by Eid. I got no reply from them or when I did they said “will check” and never replied back. This had me stressing and I had to purchase another outfit from somewhere else as I knew this outfit would not arrive on time. Their customer service is trash and I would not recommend purchasing anything from them. I’m so dissapointed!

Don’t bother ordering it is not original and they send you it after 6 weeks. Sent me the wrong design and never reply to you when you enquire about it. Yiu rather go to the original website.
PLEASE DO NOT WASTE YOUR MONEY

Arrived after 5 weeks and 0 communication from the team until I raised a PayPal query.
Arrived and it’s the cheapest looking suit, worth £40 not £120. Complete waste of money and they don’t issue refunds.
Don’t bother buying anything from here!!!

I would rate it a zero. They sent my suits two months late, and before it was even dispatched they were not allowing me to cancel my order. This is tic tac they use so customers and keep the suit instead of giving it back to them because for a refund you will only get credit note so they still get to keep your money. This company is a fkn joke with jokers working for them. Eating peoples hard earned money. And the quality of the product is absolutely crap too. I’ve just spent £300 and gonna try and get my cash back somehow.

Avoid! They don’t reply to your messages. I’m so glad I read the reviews here first & didn’t risk placing an order.

No one should trust LEBAAS it’s a big SCAM
Product , stitch very GROS , I bought 10 suits with them for a wedding , before ordering I ask them the how long they will deliver me , they told me 4 weeks so I order them , I had to pressure them to get the suits and get only 3 suits before the wedding after 8 weeks I received 1 suit and had to pay customs fee times to get the suit . What a scam and disappointment really I will never suggest anyone to buy from Lebaas ( big SCAM)

I bought recently more then 10 partywears for me and sisters .All dresses are amazing in quality.All original designer wears and very beautiful.I am so glad with my purchase.thank you LebaasOnline!

Ordered two dresses in the third week of March of 2024.

First dress: was successfully delivered after 2 weeks of wait.
Second dress: did not come with the first dress. Had emailed and “ WhatsApped” them and they replied after two days later saying it’s in stitching and it can take up to 4 -6 weeks.
6 weeks went ahead, they had not sent the dress. After 2-3 attempts of sending messages they apologised and said it is in “stiching” and once stitched they will deliver “ asap”.

Waited for another week for their response. I texted them again and this time they had not responded.
I kept on chasing them via WhatsApp as they have no other way of communicating. Asked for the refund, they said that the dress is delivered?!

But had not given a proper delivery details nor delivery number.. nothing had been provided.

Asked them, where is it?! They aren’t responding anymore!

This company is a scam. Please think many times before ordering. Or just don’t order at all!

This is scam. I have lost £90.
Just wondering, is it so easy to scam people with just a website?
Do not order from Lebaasonline.

I have placed an order few weeks ago. No reponse or confirmation. Have emailed and no response.

What a scam. No refund after being given a cheap copy . Lost our £170

Wish I had read reviews before ordering from this shop. I ordered 3 suits, one arrived within 5 days but was worn, had dirt mark and makeup stain. I returned on the agreement that they would refund plus delivery charge. Had to message them for weeks until I received a refund but they never refunded the returns delivery charge. The other suits took 2 months and relentless messaging. Very poor communication, zero customer service and they didn’t even apologise for the inconvenience, very unprofessional. If anyone needs to know, their address is:
LEBAASONLINE
25 BROOM ROAD
ROTHERHAM
S60 2SW
I will avoid this company at all costs in future.

I placed an order on 8th March and it's the 4th of April today. I still haven't received my order. I have Whatsapped them, emailed them - I've even sent them a private message on instagram but Ive not heard a peep. Not even a courtesy message to say we are sorry for the delay etc. Literally no reply at all.
Don't touch them with a barge pole, is my honest opinion!

THIS PLACE IS SUCH A SCAM I CANNOT EVEN , STAY AWAY FROM THIS PLACE, IT HAS BEEN MORE THAN YEARS AND I LOST HUNDREDS OF POUNDS BEING A STUDENT AND TRUSTING THESE FRAUDS. PLZ PLZ STAY AWAY

PayPal keeps your money safe here
Firstly they should improve their website - a filter to hide sold out items would be great !
Ordered 3 dresses received only 2 as one was apparently out of stock after I placed the order
Contacted customer services multiple times but no one would reply, logged dispute on PayPal and only then got an immediate response and refund …
the two dresses I received were nice by the way stitched neatly and embellishments were added of fair quality too. The delivery was quick too 3 working days they said and it was done
I recommend their sale , it was good but wouldn’t risk ordering very expensive items in case anything goes wrong no one there to help and always use PayPal

Scam!!!!! I ordered a dress on 16 September and its been 2 months now and there is no sign of my dress. They said its been delivered however its not. I have been texting the team on their whtsapp and sent emails but no response. Requested refund i wonder if i will get any as i feel my money is gone now. Their customer service is non existent. Do yourself a favour by not ordering and wasting your money with this scam company. Shut your damn business if you cannot run a business properly scammers looting our money.

This company although sends you clothes is absolutely horrible at customer service. Before ordering if you have questions they reply you on time on WhatsApp. Afterwards they forget you existed and are absolutely deceitful. They also give you false information just to sell their final products. My first order with them went fine in terms of stitching but it came also 1.5 months or more after i had ordered. The next order was from next day delivery options. I asked them if I could get a L stitched suit converted to XS and sent to me they said yes they can do it. So I ordered it and I told them about this yet the suit came to me in Large size. Then i asked them to take it back or alter it, they said they will send someone from DPD to collect it. No one came. When I kept pestering them they just sent me a short useless message saying that the collection failed because no one gave them the parcel. I told them I was at home the whole day even texted and called them and no one came no one even confirmed the collection date and time and I still waited. After that they have stopped replying and just become useless. So unless you want to play Russian roulette and wonder if you will get a good service or a horrible experience don't order from them.