Leaseweb Arvostelua 275

I have been using Leaseweb for around 8–10 years now, and my overall experience with their infrastructure and support has been very positive.

Recently my dedicated server got stuck in emergency mode during boot. The Leaseweb support team responded quickly, investigated the issue thoroughly, performed filesystem checks, corrected the fstab configuration, and fixed the partition mounting order so the server could boot normally again.

Throughout the process they kept me updated and handled the situation professionally while ensuring that the data remained safe.

After many years of using their services, this experience again confirmed that Leaseweb has a reliable and knowledgeable technical support team.

Highly recommended.

I've been with them for years, I have no problems, they've improved their VPS prices in recent months, they're very reliable, I have my main critical services with them and I'm very happy with them.

I received an invoice stating “Monthly fees increased by €8.77” for a 9-month period. Logically, that should total €78.93. Instead, I was charged €268.06, with no clear explanation on the invoice itself.

After contacting support, I learned that because I added a few IP addresses during my contract, Leaseweb treated this as a contract modification and recalculated the remaining prepaid period using a higher, indexed monthly rate. This happened even though I had already prepaid nearly two years in advance under what I understood to be a fixed-price agreement.

In practice, a small technical change triggered a repricing of the remainder of my contract, resulting in hundreds of euros in unexpected extra charges.

While this may follow their internal rules, it feels misleading from a customer perspective. A prepaid, fixed-price contract should provide pricing certainty—not hidden mechanisms that activate when you make minor adjustments.

Be very cautious with long-term contracts here, and make sure you clearly understand what happens to your pricing if you change anything during the contract period.

EDIT 16 April: I contacted Leaseweb regarding their reply but received no response. Instead, I received a message from Trustpilot, which led me to conclude that Leaseweb is attempting to have the review removed.

Pas de suite après avoir effectué le paiement. Arnaque !!!

Realmente es muy valioso para nosotros los clientes que Leaseweb tenga en su plantilla de soporte a profesionales como Belinda McCauley.
Es un lujo recibir atención de ella, siempre muy atenta y por personas como ella, mucha gente sigue con Leaseweb, al igual que yo.
Por más gente como Belinda!

Paid for 3 years upfront. Never received the service.

Their own support confirmed the order was not being created due to a technical issue on their end. Then my account was blocked. When I asked for a refund, they sent a template response about fraud and high-risk regions — with zero specifics about my actual case.

This is unacceptable: they took money, failed to deliver the service due to their own technical failure, blocked the account, and refused to refund. The response from their Legal Team is a copy-paste that does not address the actual situation at all.

If you are paying upfront for a long period — do not use Leaseweb. You may lose your money with no recourse.

To Leaseweb: please consider using those €90 to modernize your admin panel — it looks like it hasn't been updated in a decade, and half the time you can't even complete a purchase through it. That might be a better investment than keeping money from a customer who received zero service.

I don't have an order, but I have the ticket number 1778680. I had a balance of 89.63 in my personal account, but there were no orders.

You could always trust Leaseweb！
Because it's the best one in the world either in price or performance！！！

Amazing support from Peter, Constantine, Arnold &Jan.

Thanks guys - Bedankt!

A reliable hosting partner who adapts flexibly to our requirements and is genuinely enjoyable to work with. The systems run stable and performant, offering an outstanding price-to-performance ratio

Leaseweb provides top-tier hardware and highly professional customer service. What makes them truly stand out is their incredibly strong and stable network, offering outstanding performance and low latency for the Arabian Gulf and the Middle East region. A very special thanks to Mr. Jason Samine for his extreme dedication, care, and continuous support. Highly recommended!

Always a great service and great price / quality ratio.

The best hosting service I've seen. Optimal quality-price ratio. Correct and qualified staff who quickly understand and solve problems, if they arise at all, which is almost an incredible situation.
I have been a client of Leaseweb for almost 10 years, and I am very satisfied.

Migrated over to Leaseweb from other providers to consolidate infra. Been using Leaseweb for about 3 months now and no issues to report. It offers good servers at a good price and incentives if you lock in price for longer. I have dealt with customer service in the US and Germany and even got people on the phone at first attempt. Happy I migrated.

Love to work with Belinda! She takes good care of customers :)

Belinda, our Account Manager at Leaseweb, has been exceptionally helpful and professional throughout our collaboration. She consistently goes above and beyond to provide the best possible solutions, ensuring that any issues we encounter are addressed promptly and effectively.

What stands out most is her proactive approach and strong internal coordination — she works closely with other teams within Leaseweb to make sure our requests are handled efficiently and thoroughly. Her responsiveness, reliability, and commitment to customer satisfaction make a real difference in our overall experience.

We truly appreciate her support and look forward to continuing our partnership.

I asked for them to switch me from yearly to monthly payments, but unknown to me Leaseweb tricked me into some weird pay monthly but for yearly term, despite my intention being obvious

I complained and asked them to fulfil my original intention, they would not let me cancel server, instead they bullied and threatened me

Most of my other providers are happy to accommodate any request I make, but Leaseweb would prefer to trick, bully and the threaten their customers

Worst customer service ever, I mean truly above and beyond bad, be careful with them, they are will treat you like cattle ready for slaughter

EDIT: adding ticket numbers:
- 1691766
- 1748964

EDIT2: You think if it were indeed clearly outlined that it was a 12 month term still I would have fallen into your trap? -- the server was unused and switched off, and i tried to cancel it. you think I care if it were were cheaper?

My intention was very clear, any other provider would have seen this, acknowledged the mistake and fixed it, but not Leasweb, deceptive then finally threatening, thanks for confirming Leasweb's behaviour to the world

I’ve been using Leaseweb for a while now and the experience has been smooth. The servers are stable, pricing feels fair and support replies are professional. Overall, a reliable choice for hosting.

I’ve been with LeaseWeb for quite some time now, and they’ve consistently been great to work with. The pricing was exactly what I needed, and the overall value has exceeded my expectations.

What really stands out is their customer support — fast, responsive, and genuinely helpful every time I’ve reached out. Uptime has been excellent as well; everything runs smoothly without me having to follow up or worry about interruptions.

Overall, it’s been a seamless, professional experience from start to finish. I’d confidently recommend LeaseWeb to anyone looking for dependable hosting without the hassle.