My rental car was delivered today by Twambi . He was very professional and informative with a lovely manner . He will be an asset to his company . Wonderful deliver .. Thanks Twambi
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Car was dropped off by Gavin, realy friendly and informative about everything.He said he had even washed the car again before the actual drop off as it had rained the night before and it had left ma... Näytä lisää
Yritys on vastannut
Alex came out to me to deliver a vehicle and the service was excellent. Alex turned up ahead of time and went through the vehicle with me in a meticulous fashion. Great service received would definite... Näytä lisää
Yritys on vastannut
Third LCH car in a short space of time. It’s refreshing these days to deal with a company who feel like they are striving to deliver a consistently high level of service. The communication is great... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Yhteystiedot
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, Yhdistynyt kuningaskunta
- 03458901000
- info@lchltd.com
- lchltd.com
4,5
Erinomainen
908 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick and efficient
Ally managed to get the hire car to me very quickly within a couple of hours of the issue with my car being reported. Ally was on time to meet me and gave me a thorough detailed review of the car and what I should be aware of.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Good afternoon,
Thank you for taking the time to leave us a review following on from the delivery of your hire vehicle.
Customers are at the heart of everything that we do, so I am delighted to see that this was reflected in your experience with us. I will pass your kind comments on to Ally.
Kind regards,
LCH
Gavin has been really helpful and a…
Gavin has been really helpful and a pleasure to deal with. An asset to the company.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Good afternoon,
Thank you for taking the time to leave us a review, following on from the recent delivery of the hire vehicle.
We are delighted to see that you had such a positive experience with us, and I will be sure to pass your kind comments on to Gavin.
Kind regards,
LCH
Great experience
Great experience - was contacted early in the day by one of the team to confirm the car model and time for delivery and the driver Ally called me throughout the day to update me on timing for his arrival and was then able to perform the handover swiftly but thoroughly to enable me to get to my next appointment.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Brilliant handover
Brilliant handover, seamless and very easy gavin was very friendly
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Great car with very professional staff
Great car with very professional staff. Thankz
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for your positive feedback. Kind regards,
LCH
Great Service
Great, service, great car, made having a courtesy car a very easy experience.
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Great experience
Great experience. The handover was seamless, well communicated and handled thoroughly and courteously by the agent. The car itself was new and well valeted. I would have preferred to have been present at the check out but that was outside of LCH’s control.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for your positive feedback. Kind regards,
LCH
Excellent service from start to finish.
Excellent service from start to finish.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Excellent customer service
Excellent customer service. My courtesy car was delivered promptly to my home, collection was easy to arrange and I got to drive a Polestar 4 😊
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for your positive feedback. Kind regards,
LCH
Polestar 4 Hire
Great communication, prompt and efficient delivery, excellent follow-up. Thank you
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Good company
Good company to deal with, friendly and informative.
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for your positive feedback. Kind regards,
LCH
Lch delivered
Lch, delivered and provide a vechile to spec. Thank you.
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Professional and courteous
Very professional and courteous. Very good service at all times. Friendly drivers.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for your positive feedback. Kind regards,
LCH
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided. Regards, LCH.
Went to Thomas & spicer for a tyre…
Went to Thomas & spicer for a tyre replacement as always staff very helpful and polite and very efficient would recommend them to all .
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for your positive feedback. Kind regards,
LCH
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided.
Regards, LCH.
Outstanding experience
LCG provided an excellent and professional service. Both the delivery and collection were carried out exactly within the allocated time slots, making the entire experience smooth and hassle-free. I would not hesitate to hire a car from them again in the future.
The car was delivered by Dorin, who was polite and extremely helpful. It was later collected by John and Alex, both of whom were friendly, respectful, and professional throughout.
The overall customer service experience was outstanding.
Ali
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided.
Regards, LCH.
Courtesy car delivered by Alex
Courtesy car delivered by Alex. Perfect time in the morning allowing me the rest of the day to myself - no waiting around. Alex was very polite and informative, running me through the key differences in the courtesy car and highlighting particular details I should be aware of. Overall very happy with the service.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Thank you for taking the time to leave feedback on your recent hire. We are glad to hear you were happy with the service we provided.
Regards, LCH.
Extremely ridiculous charges for minor…
Extremely ridiculous charges for minor scuffs
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Good afternoon,
Thank you for taking the time to leave us with a review, and I am sorry to see that your experience with us has not been as positive as we strive for.
Unfortunately, with the information you had provided I have been unable to locate your booking with us so am unable to respond specifically.
In general terms, we do not take the decision to raise an invoice at the end of the hire lightly. We are proud of maintaining our fleet of vehicles to the highest quality, and regrettably on occasion there are damages that we have no choice but to charge for. We are transparent about any potential financial liability from the outset of the delivery call, and all rental agreements contain a table of charges for specific damage - eg for damage to an alloy, damage to windscreen, PCN/toll fines to name a few.
If you would like to discuss any damage invoices raised at the end of your hire, please contact us on 0345 890 1000 and ask to speak with our Fleet team.
Kind regards,
LCH
They charge ridiculous for minor scuffs…
They charge ridiculous for minor scuffs and bear in mind their insurance excess is £1000+
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LCH
Good morning,
Thank you for taking the time to leave us a review, and I am sorry to see that your experience with us was not to the standard that we strive for.
From the information provided, I am unable to locate your specific booking to advise further. However, generally speaking, we provide hire vehicles on behalf of vehicle manufacturers, whilst your own vehicle is in for repair. At the point of confirming delivery of the replacement vehicle, our Customer Service team go through the excess options on the vehicle and advise customers of the standard excess, which is the maximum liability in the event of the replacement vehicle being involved in an accident or being returned with damage.
The delivery agreement contains our terms and conditions of the hire, along with a table of charges which states the maximum liability for specified damages - eg damage to an alloy.
All vehicles are inspected by our Fleet Quality team once they return from hire, to ensure that we are maintaining the best quality of vehicles and to ensure that damages are addressed and repairs arranged swiftly. Unfortunately, sometimes damages are to an extent that we have no choice but to charge for these, however we are always transparent with any potential cost liability.
If you would like to discuss your specific hire and invoice in further detail, please do call us on 0345 890 1000, and ask to speak with the Fleet Quality Controller, who will be more than happy to assist.
Kind regards,
LCH
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