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Laveliya UK Arvostelua 

18
•
TrustScore 2.5/5 tähteä

2,4

Vaatekauppa
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Kirjoita arvostelu

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Yrityksen tiedot

  1. Vaatekauppa
  2. Häämyymälä

Yrityksen kirjoittama

Laveliya is your trusted online boutique for elegant dresses crafted for every special occasion. From wedding gowns to evening wear, bridesmaid dresses to cocktail attire, we offer a wide selection designed to celebrate your unique style. With inclusive sizing, custom options, and worldwide shipping, we ensure every customer finds their perfect fit effortlessly. Our commitment to quality, elegance, and customer satisfaction has made Laveliya a go-to destination for timeless fashion. Discover your dream dress today and make every moment unforgettable with Laveliya.

Yhteystiedot

2,4

Välttävä

TrustScore 2.5/5 tähteä

18 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,4

Kaikki arvostelut

(18)

8 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu

Teemme arvostelujen tarkistuksia

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 1/5 tähteä

Please don't order from them

Please don't order from them! Ordered in March, but we are still arguing with them. The UK size was wrong. They sent a defective dress, padded on one side of the breast, not padded on the other. The solutions they offered were ridiculous, like send me a piece of material to fix the dress or a coupon for the next order, which I will never do. Anyway, long story short, they accepted to send me another custom made dress which apparently could not be delivered because when they attempted, no one was at home. And the times they put for delivery was ridiculous, like in the middle of the night. Definitely scammers. They told us to contact the courier, there was an answering machine. I sent emails, they went unanswered. The courier did not call, no delivery note was left and no collection location for the customer. I asked them to redeliver, they said they have to remake the dress and we have to pay delivery and half the price of the dress. Anyway, I will try to claim my money back from PayPal, I hope their bank account will be flagged as fraud. Avoid them at any cost!

18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

We never intend to avoid our after-sales responsibilities. Kindly send us your order ID and relevant photos of the defective dress. We will review your whole case immediately and arrange a fair refund plan for you.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 1/5 tähteä

Custom dress, poor tailoring

Recieved my wedding dress as a custom fit... which i measured myself 4 times to be sure following the instructions video on their website.
Due to their incompetence, the dress did not fit right and I now have to get it altered myself with a small refund of 10%.
After reading others experience and getting a better refund due to bad tailoring, I am highly disappointed with their inconsistency in customer care and lies.
My advice. Don't take lower than 45% refund. They are scheming. Told me the best they could do was 10%.

14. toukokuuta 2026
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear you are unhappy with the custom dress. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

Each customized order has individual body data and fitting situation, so compensation solutions vary accordingly. We have always tried our best to handle after-sales requests fairly.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 1/5 tähteä

Wedding dress

Ordered a wedding dress for my daughter when it come the underskirt was more pink then a natural colour and the zip was broke its been a absolute nightmare trying to get it resolved it took 6 days just to get a return address and was then told if they didn't have it back in 14 days no refund so obviously its too china so that's never going to happen the customer service is zero if a could rate this company 0 I would they offered me 50% cash refund as of yet I have yet to see this money and have had no correspondence from the emails I have sent I paid by PayPal makes no difference makes you wonder how they are even allowed to have PayPal as a payment method DO NOT USE THIS COMPANY ITS A SCAM I will be writing this review on every site I can how they getting away with it is beyond me.

4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 1/5 tähteä

I’ve recently bought a dress from this…

I’ve recently bought a dress from this site dress is lovely but to small and yes I did measure with this site guide I’ve tried a few ways to contact them with no response very disappointing customer service I’ve been let down would not recommend this site

13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

We typically respond to emails on the same day. However, there may be unforeseen delays in the email response process. Please check to see if the email has been marked as spam. You can also contact us via our social media platforms. We promise to investigate immediately and find a solution for you.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 1/5 tähteä

Misleading UK branding and costly overseas returns

Laveliya operates under a .co.uk website, but returns are sent overseas at your own expense — something not clearly stated before purchase. I was quoted £22 to return a £76 dress to China after already paying £19 delivery.

I was offered 50% to keep it instead of a fair return option, and when I declined, my emails stopped being answered.

Very disappointing experience. Check the returns process carefully before ordering.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 2/5 tähteä

they will not refund you the site is a…

they will not refund you the site is a scam they will only partial refund you. My wedding dress arrived in a tiny package or creased and stuff into a bag it was nothing like the picture on the website. The address they send from is in China. Please be carful I would defo not use them ever again

18. elokuuta 2025
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 1/5 tähteä

Ref RUK250709183843871

Ref . RUK250709183843871.
My wife bought a dress as per this ref . This was a special day , daughter wedding on 11/08/25 (Mother of the bride) . When it arrived it was not the same colour , very different , poor finish and over sized .
When she phoned, customer service was so bad . She was asked to take her body pictures with tape measure around , which really made her uncomfortable and humiliated or harassed . Just because she wanted a replacement or refund .
I would advise anybody looking for a special day dress not to use this shop . They won’t refund you or accept returns . My wife if so stressed due to the fact she wasted her money and no one is will to help her .
Please don’t waste your time with their customer service.

2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

As part of the return process, we request that you provide photos of the issue, which will help us assess the problem and efficiently process the return. We hope you understand. At the same time, the color of our dress is consistent with our color chart. Please refer to the color chart:https://www.laveliya.com/color-chart.html.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 5/5 tähteä

🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺🌺

I bought a dress on your website. The dress is beautiful, it exceeded my expectations. I highly recommend it. 🌺 Pictures will be posted later when I wear it for my daughter's wedding. 🌺🌺

12. elokuuta 2025
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.

We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.

We look forward to serving you again in the future!

Best regards,
Laveliya Customer Service Team

Saanut 5/5 tähteä

My dress matched my friend's wedding.

I'm so happy with this purchase. the size is perfect, and while I expected a darker shade, I also like the purple!

7. kesäkuuta 2025
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.

We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.

We look forward to serving you again in the future!

Best regards,
Laveliya Customer Service Team

Saanut 5/5 tähteä

I love this dress

I love this dress! It's so pretty, and I was pleasantly surprised by how fashion the style is.

7. kesäkuuta 2025
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.

We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.

We look forward to serving you again in the future!

Best regards,
Laveliya Customer Service Team

Saanut 4/5 tähteä

Manor Wedding Dress

This is pretty nice, but I think getting a custom size is the way to go - the split was a little big for me.

8. kesäkuuta 2025
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us.

We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us.

We look forward to serving you again in the future!

Best regards,
Laveliya Customer Service Team

Saanut 1/5 tähteä

Do not buy from Laveliya UK

Do not buy from Laveliya UK. The prom dress differed from the picture on the website - in reality, the bust had thick beige sponge curling over the top of cheap nylon lace with loose threads. Unwearable. Their "customer service" is email only and exists as a barrier, not a service. Laveliya will not facilitate any kind of help or refund for faulty items. I will never use them again.

10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

They don’t reply to emails or even their own website contact form…

Ordered a dress on Saturday 5th April 2025. Didn’t get a confirmation email. Luckily, I took a screenshot of the order being accepted so had a copy of the order number.
I’ve been trying to contact the company via their website but it keeps saying:
“Unable to submit your request. Please, try again later”.
Emailed them three times directly, still no response. Checked my credit card and payment has been taken. Not impressed with customer service. Going to process a chargeback through my credit card company and go back to hellymoon who I ordered from before, who, have a chat option, and got back to me within 20 minutes when I had a query.

5. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

My future wife ordered a wedding dress…

My future wife ordered a wedding dress from this company on the 3rd March 2025,
When the dress arrived it was a completely different dress then advertised also too small even thou my partner wears a size 12.we then emailed the company regarding this issue and they couldn’t be more unhelpful, asking why we would want to return this item,they were even asking for pictures of my partners body with tape measure around which she didn’t feel comfortable in doing, without this info they have refused a refund,the dress which was delivered also had no labels on it and stuffed into a small plastic bag.my partner has tried to contact them twice since with no response at all,I would strongly advise anyone if u are looking for a wedding dress do not use this company,doesn’t even deserve a 1 star rating,as u can imagine my partner is heartbroken as can not afford another dress now.

3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.

To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.

We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.

Sincerely,
Laveliya Customer Service Team

Saanut 5/5 tähteä

Bought a Dress from Laveliya.co.uk

Bought a Dress from Laveliya.co.uk
It’s Absolutely Beautiful the Quality of the Material is Fantastic . Pricing is also Brilliant . The Postsge was Quick Too , Highly Recommend this Online Boutique its Choices are Huge . Use their Sizing Charts & you can’t go Wrong

27. helmikuuta 2025
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear Customer,

Thank you sincerely for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our services.

Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future. Thank you for choosing Laveliya and for sharing your positive experience!

Best regards,
Laveliya Customer Service Team

Saanut 1/5 tähteä

Ordered a dress as advertised for a…

Ordered a dress as advertised for a size 16, dress arrived when I unwrapped it the style was slightly different to the photo's. Also I was unable to get it on, it was to tight and had to stop at my knees, so I tried putting it over my head with the same result. This dress was more like a petite 14, my other UK bought clothes vary between size 14 & 16 depending on style. Avoid this site as they also flout UK consumer rights and avoid trying to give you a full refund. They are based in China.

20. helmikuuta 2025
Oma-aloitteinen arvostelu
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear customer,

Thank you for your feedback and for bringing this to our attention.

We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies.

Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it?

Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding.

Best regards,
Laveliya Customer Service Center

Saanut 5/5 tähteä

Size UK12 fits me perfectly except for…

Size UK12 fits me perfectly except for the length, but I didn't want to go for a custom size. I reached out to customer service before ordering, and they adjusted the length for free. I'm really happy with their help!

9. joulukuuta 2024
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear customer,

We are incredibly grateful that you took the time to share your wonderful feedback about the dress and service.

Customer satisfaction is our top priority and we are thrilled you enjoyed working with us.

We are pleased about the future and look forward to bringing you more exciting and loved dresses.

Thank you again for your support and trust!

Best regards,
Laveliya Customer Service Center

Saanut 5/5 tähteä

I'm a fat figure and hard to buy a…

I'm a fat figure and hard to buy a suitable dress usually. Recently I bought a custom-size dress from Laveliya. The measurements were spot on, and the colour suited me so well. I'll shop here again.

26. joulukuuta 2024
Laveliya UK-logo

Vastaus yritykseltä Laveliya UK

Dear customer,

We are incredibly grateful that you took the time to share your wonderful feedback about the dress.

Customer satisfaction is our top priority and we are thrilled you enjoyed working with us.

We are pleased about the future and look forward to bringing you more exciting and loved dresses.

Thank you again for your support and trust!

Best regards,
Laveliya Customer Service Center

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