I literally never write reviews, but I am seriously disappointed with my experience with larroude. I ordered a pair of shoes for them, and paid for express shipping, so that I could bring them wit... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Company sent me a poor quality and defective shoe, refuses to take accountability for it since it was final sale. No response was given after multiple emails, but they did respond on BBB stating that... Näytä lisää
Yritys on vastannut
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Näytä lisää
Yritys on vastannut
While the shoes are beautiful, the fabric tore on the second wear, and worse customer service said there was nothing they could do because it was outside the 90day window. Buyer beware!
Yritys on vastannut
1,5
Huono
88 arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Seriously disappointed
I literally never write reviews, but I am seriously disappointed with my experience with larroude. I ordered a pair of shoes for them, and paid for express shipping, so that I could bring them with me to a wedding. Days later I found out that my order would not be fulfilled until a full 5 days after the purchase, which made it too late for my trip. When I called customer service to see what could be done, I first had to wait an hour on the phone, and then was told they were unable to help me by fulfilling my order sooner, allowing me to pay for overnight shipping, or changing my shipping address to that of the hotel. All they could do is refund my order. Worst part is, when I told the rep I was dissatisfied with the outcome, she hung up on me. I had her on the phone for about 5 minutes and she refused to help me in any meaningful way.
I am hugely bummed and inconvenienced by this experience. I really like this brand, but I don't think I will ever order from them again due to how horrible their customer service is.
Also, they make you pay a fee for "free returns" which genuinely feels criminal. Intentionally scummy. Buy elsewhere.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Never received my order
ordered a pair of sandals March 3 with a shipping time of late March. It’s now May and I still don’t have my order. Just got an email they’re now shipping late May. What a horrible experience. I will not be buying again. Shitty turn around time.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi,
Thank you for taking the time to share your experience with us.
We previously reached out using Trustpilot’s “request information” feature to gather the details needed to locate your order. Unfortunately, we have not received the requested information. At this time, the only information visible to us through your Trustpilot review is the name listed as "Rclaud"—which does not provide us with enough information to locate your order or identify your account in our system.
Without this information, we’re unable to look into your case or assist further. To ensure your privacy, we kindly invite you to contact us directly at help@larroude.com
with your order number or the email used at checkout, and we’ll be happy to assist you right away.
We’re here to help and would appreciate the opportunity to resolve this for you.
Kind regards,
Larroudé Customer Service
While the shoes are beautiful
While the shoes are beautiful, the fabric tore on the second wear, and worse customer service said there was nothing they could do because it was outside the 90day window. Buyer beware!
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Amanda,
Thank you for sharing your experience.
We’re sorry to hear about your experience with your shoes. After reviewing your interaction history, we’d like to clarify that our policy covers damage or defective items for up to 90 days after delivery, as outlined on our website.
That said, we always aim to support our customers whenever possible. In your case, we have offered a form of compensation as a courtesy and have been in contact with you via email to help resolve the matter. However, we have not yet received a response.
We would truly appreciate the opportunity to make this right and encourage you to reconnect with us so we can move forward with the resolution.
Sincerely,
Larroudé Customer Service
Company sent me a poor quality and…
Company sent me a poor quality and defective shoe, refuses to take accountability for it since it was final sale. No response was given after multiple emails, but they did respond on BBB stating that the shoe just doesn't fit me well. This isn't true since I have tried the shoe on in person and that one fit perfectly.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Candice,
We’re sorry to hear that you remain dissatisfied with your experience. After a thorough review of your case, we stand by both the quality of our product and the information previously provided.
As shared in our response through the Better Business Bureau, the photos and videos you submitted were carefully reviewed by our Quality Assurance team, who confirmed that the item does not present a manufacturing defect, but rather a fit-related concern.
We would also like to clarify that your order was placed as a final sale item, which was clearly indicated at the time of purchase as non-returnable for a refund. Despite this, we made an exception and offered alternative resolutions, including a return for store credit or an exchange.
Additionally, our records show that we remained in communication and provided a final response on January 26. We did not receive further replies following that message.
While we understand your perspective, our findings remain consistent with what was previously shared. We have made every effort to review your concerns thoroughly and offer reasonable solutions in line with our policies.
We appreciate your feedback and regret that this experience did not meet your expectations.
Sincerely,
Larroudé Customer Service
Terrible company and even worse…
Terrible company and even worse customer service. I ordered a pair of sneakers that arrived with the sole improperly attached. When I tried them on at home, my feet slid forward and my toes hit the front of the shoe—making them completely unwearable.
I initially contacted customer service to clarify what was considered “normal,” specifically asking whether the soles were meant to be fully affixed or not. I was clearly told that all soles are securely glued. However, after I explained the defect in detail, they completely reversed their position and claimed that an unaffixed sole is “normal.” This directly contradicts their original statement and appears to be an attempt to dismiss a clear manufacturing fault rather than address it honestly.
I asked at least eight times to escalate the issue to a manager or supervisor, yet no one ever followed up. Instead, I was told I would need to pay for return shipping—which would cost a significant portion of the price of the shoes.
After weeks of trying to resolve this and being repeatedly brushed off (particularly by “Maryanne”), I eventually gave up.
Poor quality product and even poorer customer support. I would strongly recommend shopping elsewhere.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Emily,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused.
After reviewing your case, we acknowledge that your experience did not meet our standards. In particular, we regret the inconsistent information you received and that your request for escalation was not properly followed through. This is not the level of service we aim to provide, and we sincerely apologize for the confusion and inconvenience caused.
While our team did offer resolution options at the time, we understand that the way your case was handled fell short, and we’re sorry we were not able to assist you in the best way.
We have reached out to you directly to review your case and work toward an appropriate resolution.
We appreciate the opportunity to make this right and are here to assist further if needed.
Warmly,
Larroudé Customer Service
Cute but unwearable sling back shoes
I was looking for sling back shoes and came across Laurrede site, I saw the shoes are crafted in leather from top to bottom which is unusual in this times. I ordered a light color sling back shies to have them ready for spring, when I received I was really happy with the look and quality, unfortunately the excitement last 30 minutes after I had the chance to wear them; the leather is unbearably stiff, I don’t understand how is posible to turn any leather in to a cast felling shoes. Unfortunately the return policy is not customer friendly and I’m stuck with very cute but literally useless shoes.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Dear Isabel,
We previously reached out using Trustpilot’s “request information” feature and also replied directly to your review to gather the details needed to locate your order. Unfortunately, we have not received the requested information.
We did notice that your review was recently updated; however, no additional details were included that would allow us to identify your order in our system.
Without this information, we’re unable to look into your case or assist further. To ensure your privacy, we kindly invite you to contact us directly at help@larroude.com with your order number or the email used at checkout, and we’ll be happy to assist you right away.
We’re here to help and would appreciate the opportunity to resolve this for you.
-
Hi Isabel,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
Larroudé Customer Service
Favorite shoes
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the highest quality, and the construction is flawless. Some reviewers are leaving negative reviews for fit, which is not fair to the company. Know your size and order accordingly.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Annie,
Thank you so much for your kind words and for taking the time to share your experience.
We truly appreciate your support over the years—it means a lot to us to hear that you’ve loved each pair. We couldn’t do what we do without amazing customers like you.
We’ll continue doing our very best to provide the highest quality products and service, and we hope to keep exceeding your expectations with every order.
Warmly,
Larroudé Customer Service
Scam
Scam. I’m just saying… all the other reviews are correct. After 2 months I reached out to my CC for a chargeback/refund on the returned full priced but damaged shoes they sent (and kept postponing/avoiding , despite me having all confirmation in multiple emails), that I had even emailed them a video of me opening the box to damaged shoes (something i have learned to do when ordering from new companies). My credit card usually asks for extensive info… but it was as if they already knew to believe me about this company, and processed it immediately… seriously, avoid avoid avoid LARROUDE. Just save yourself the headache and waste of your time.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
After reviewing your case, we’d like to clarify what occurred. You returned the item on December 29 after reporting it as damaged, and while the package was still in transit back to our warehouse, a chargeback was filed with your bank on January 18. Once a chargeback is initiated, we’re no longer able to process a refund directly on our end.
As soon as your return was received, we accepted the chargeback since the item had been sent back to us. This is also why your bank did not request additional information from you and was able to process the case quickly—they proceeded with the refund based on our acceptance of the dispute.
From our records, this matter was resolved back in January. That said, if you have any remaining concerns or questions, please don’t hesitate to reach out to us directly—we’re always happy to help.
Warm regards,
Larroudé Customer Service
After Larroude kept pushing out the…
UPDATE 04/13/26: I contacted my credit card company on Monday, 04/13/26. They HAVE NOT RECEIVED ANY REFUNDS from Larroude. So 'Lara' in Larroude customer service DID NOT process a refund!
STAY FAR AWAY FROM THIS COMPANY!
After Larroude kept pushing out the ship date on a pair of shoes I ordered on 02/16/26 and after numerous e-mails and being given the run-around, I told them to cancel my order on 03/31/26. Today is 04/04/26 and my credit card company told me that have no pending credit on my account.
This is the e-mail I received from Larroude.com on 03/31/26: Hi ******, Thank you for responding.
I've taken care of canceling your order and processing your refund. Please note that the refund may take 3 to 5 business days to reflect in your original payment method, depending on your bank or payment provider.
If there's anything else I can assist you with, feel free to reach out.
Warm regards,
Lara
Larroudé Customer Service
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi,
I’m sorry for the frustration this situation has caused.
After reviewing your case, we can see that a chargeback was filed for this order through your bank. Once a chargeback is initiated, the refund process is handled directly by the bank rather than by us. As a result, we accepted the dispute and canceled the order on our end.
In this situation, the timeline and method for the refund are determined by your bank or credit card provider, which is why you may not see a pending credit from us directly. We recommend reaching out to your bank for the most accurate update on how and when the refund will be reflected in your account.
If you need any documentation or confirmation from our side to assist with your bank, please don’t hesitate to let us know—we’re happy to help.
Warm regards,
Larroudé Customer Service
AWFUL QUALITY AND CUSTOMER SERVICE
I ordered several pairs of shoes from this company for the first time, and the experience was awful. The quality is terrible, the sizing runs small, and everything feels tight and uncomfortable. They don’t look like what’s advertised.
Their refund policy is just as bad — returns are extremely limited, which feels like a scam.
Total waste of money. I regret ordering from them, and I won’t be buying again. I’m also an influencer, and I’ll be telling my followers to stay away from this brand.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Kelly,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Loved the shoes until they fell apart
Loved the shoes until they fell apart. Then I figured they would mail me the accent pieces so I could have them repaired (I am not rough on the shoes and wore them less than 10 times). They offered no help at all. Sad to say I have to show away relatively new shoes and will NEVER purchase from them again. No customer service at all.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Jill,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
I hate to leave a negative review
I hate to leave a negative review, but this experience has been frustrating from start to finish. My order was significantly delayed twice with no explanation, and every attempt to contact customer service was met with complete silence. No email reply, no follow-up, nothing. As a customer, feeling ignored is the worst experience a company can give you. Save yourself the headache and shop elsewhere.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Karen,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration. We never want any customer to feel ignored, and we sincerely apologize for the inconvenience caused by the delay.
We’d like to clarify a few details regarding your order. Your purchase was placed as a pre-order, with an estimated shipping timeframe of mid-February. When you reached out to us on January 29, our team responded the same day to explain that the item was on pre-order and provided the expected shipping date.
Unfortunately, the shipment was later delayed due to circumstances beyond our control. As soon as we were informed of this delay, we reached out to you via email to notify you and offered a future discount as an apology for the inconvenience.
Yesterday, when you contacted us again requesting to cancel your order and receive a refund, we processed this immediately.
We truly regret that this experience did not meet your expectations and understand how disappointing delays can be. Your feedback is important to us and helps us improve both our communication and service moving forward.
Thank you for giving us the opportunity to address this.
Warm regards,
Larroudé Customer Service
Don’t bother!
Don’t bother!
I have purchased more than one pair and I have had a product issue more than once.
Each time, the customer service has been terrible!
Recently, all I wanted was an exchange for a shoe that was not previously worn and defective (squeaks!).
They are all about the sale, and nothing about customer service.
Not to mention the cheap, free, and sometimes broken hair clips.
I’m not sure what this is messaging, but the most recent one looked like it had been run through gravel; Dirty and broken.
Their solution for a defective pair of shoes was a $25 discount.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Denisa,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify what took place.
Our team was already in direct communication with you via email regarding your concerns. After reviewing the photos provided, our Quality Control team did not find any visible manufacturing defects. We also did not receive any audio or visual evidence confirming a squeaking issue with the shoes.
Even so, we made every effort to assist and offered a partial refund as a goodwill gesture. We also provided next steps to help resolve the situation.
Regarding the hair clip mentioned, this item is included as a complimentary gift with purchase. While we aim for all items to arrive in perfect condition, we are unfortunately unable to replace or resend complimentary items.
We’re truly sorry that you feel disappointed and value all customer feedback as it helps us improve. Should you wish to continue the conversation, our support team remains available to assist you directly.
Warm regards,
Larroudé Customer Service
Purchased platform boots that are cheap
Purchased platform boots that disintegrated on the first wear. Customer service told me to take them to get repaired and they would five me a credit(do I have a cobbler down the street). In addition they felt like walking on bricks. Terrible quality design and customer service. These will go in the trash!
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Victoria,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
After carefully reviewing our communication with you, we would like to clarify the situation. After you reached out to us, our quality team reviewed your case and the photos you provided, and explained that the soles of this style are made from natural leather in a light, clear tone. Because of this, signs of wear, scuffs, or dirt can become visible more quickly — which is a natural characteristic of the material and does not indicate a manufacturing defect. Since the boots were confirmed as not defective, we did not suggest a repair by a cobbler.
Even though the item was confirmed as not defective, we still wanted to support you and ensure your satisfaction. For this reason, we issued you a store credit as a courtesy and explained the material characteristics in detail.
We’re truly sorry that this situation was disappointing, and this is not the experience we aim to provide. We always strive to be transparent about our materials and to support our customers in the best way possible.
Warm regards,
Larroudé Customer Service
Non existent customer service
I received part of my order last week and two of the shoes are too small for me. One pair is eligible for return and refund the other exchange only. I went on the website to initiate the return and was offered an extra $120 if I wanted to do an exchange rather than refund for both pairs, but I had to shop right then in there. There are two other pairs of shoes I wish to buy so I hit the shop now button but I had to scroll and scroll and scroll as it only shows five shoes per page and the two shoes I want never came up. When I go into the regular website and login, there are the pairs of shoes I want in my car, but the two things don’t connect with each other. So now I just want to return them, but I cannot get any reply from the company. The customer service phone number does not work. It rings and then clicks to dead silence. I have been trying it for four days now. I have sent five emails and I just got a form letter email back saying they will be in touch within 48 hours, but this never happens. So now I am out close to $400 and stuck with two pairs of shoes that do not fit Me.
I am very disappointed as I like this company and I’ve had no problems with them in the past, but I never tried to return anything before. Perhaps there’s a new ownership or something has changed and that is why the quality of customer service has gone from acceptable to nonexistent.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Christine,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
I am a big customer and will not return
I am a big customer and purchased the same style over 7 times .bought a pair in wine velvet on sale and they don't fit the same at all. hard when you step down . I wrote them 7 times to get a return and the response is always the same and nothing to do with my request. finally spoke to a agent and she said send photos and I explained the photos won't show the problem . I will never buy again , they just lost me as a customer , ORDER NUMBER LARR320308.
OMG , you havre never contacted me and resolved this !!! You are trying ti make yourself look like you take care of problems and you don't. READ YUR REVIEWS !!!
updated feb 13th
company has now credited my purchase . thank you ,
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Nancy,
We have just resent the email that was originally sent on Wednesday. Could you please check your inbox (and spam folder as well)? Let us know if you did not receive it and we will be happy to assist you further.
-
We’re very sorry for the frustration this situation caused and truly appreciate you taking the time to share your experience.
We have reached out to you privately and are happy to confirm that this matter has already been resolved.
Thank you for your continued support and for being a loyal customer — it truly means a lot to us. We hope to have the opportunity to serve you again in the future.
Warmly,
The Larroudé Team
The shoes in bad condition
The shoes were final sale. I purchased two different ones. I have only received one pair. They are suede platform loafers. The suede is in bad condition and rubbed off in areas like they've been worn before. I don't know what to do and these are final sale. This is completely unacceptable to get a pair of shoes in that condition for that price point. I will never purchase from them again. My order number is LARR316660
edit 1/20/2026
reached out to customer service with photos of damaged shoes. I received this email from customer service:
Hi ,
I hope you're doing well! I’m just following up to check if your issue has been resolved. If everything is good, we can go ahead and close the ticket. If you still need assistance, feel free to let us know, and we’ll be happy to help further.
Thank you,
Larroudé Customer Service"
I responded immediately with:
No nothing has been resolved yet I have not been contacted by anyone to resolve my issue.
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Cali,
Thank you for bringing this to our attention, and please accept our sincere apologies. This experience is not reflective of the standards we hold ourselves to.
While suede is a delicate material and may show minor variations due to transportation, the condition you described does not align with what should be expected from a new product . We completely understand your frustration.
We also want to acknowledge that your initial support interaction did not correctly identify that, even for final sale items, any product received in damaged or compromised condition is eligible for resolution. We regret this oversight and apologize for the confusion it caused.
We would also like to confirm that your full refund has already been successfully processed. Depending on your bank or payment provider, it may take a few business days for the funds to reflect on your statement.
We truly appreciate you taking the time to share your feedback. It helps us refine our internal processes and ensure we deliver the level of quality and service our customers deserve.
Warmly,
Larroudé Team
Still waiting for customer service to pick.
At the moment, I’ve been on hold w customer service for 1.25 hours. Thankfully, I’ve tried to spend this wait time doing other things. I’m now at the end of my patience. This is an inexcusable amount of time for me to wait. How much more of my valuable time do I kill waiting to correct a mistake of theirs ? Actually it’s 2 mistakes that are costing me time and money at the moment. Do I now hang up and try again tomorrow? Can’t wait to kill more of my valuable time!
Actually Larroude, my call had nothing to do with a shipping charge. Much bigger concerns than that. Lol
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi Cate,
We’re truly sorry for the long wait time you experienced and for any frustration this caused. We completely understand how valuable your time is, and this is not the experience we want for our customers.
After reviewing your case, we can confirm that our team has already resolved the issue with you. The concern was related to a perceived $10 shipping charge on your exchange order, and we were able to verify and clarify that no shipping fee was charged.
Your feedback is very important to us and helps us improve our service and response times.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can assist you with.
Very upset with this company.
Very upset with this company.
I ordered 2 pair of shoes on November 30th and one was shipped within 2 weeks, but the other wasn’t shipped and there were no updates provided or estimated delivery date. LARR294371
I paid a lot of money for the second pair and have been waiting patiently for them to arrive for nearly 6 weeks like an idiot.
I’ve sent 3 emails to customer service with no reponse over the past 5 weeks and have called 3 phone numbers linked to Larroude, none of which work.
I pissed because I don’t know how to get my money back because the customer service is non existent and this is the worst “luxury” experience I have ever had with any brand.
Not happy. Not impressed.
Update: I just got this following message from them today even though they have Not responded to any of my emails and still haven’t received my shoes or any updates. Basically took my money with no communication and now they are going to “close the ticket” without resolving anything or even emailing me back in any real way - seriously?
Hi ,
I hope you're doing well! I’m just following up to check if your issue has been resolved. If everything is good, we can go ahead and close the ticket. If you still need assistance, feel free to let us know, and we’ll be happy to help further.
Thank you,
Larroudé Customer Service
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi, Kaitlin
Thank you for reaching out, and we appreciate the opportunity to clarify this for you.
We recently transitioned to a new communication platform, and during this change, any emails sent that did not receive a reply within the same email thread were automatically closed by the system. This is why your previous messages unfortunately did not receive a response, and we sincerely apologize for the confusion this caused.
Regarding your order, we’d also like to clarify the timeline. Your order was shipped on January 21st. The item purchased, the Inês Pump, was a pre-order, and as noted in your order confirmation email at the time of purchase, it was expected to ship in early February.
We’re happy to confirm that your order was actually shipped ahead of the originally communicated timeframe. In other words, there was no delay—your order was fulfilled according to, and even earlier than, the timeline shared during checkout.
We truly appreciate your patience and thank you for your understanding. If you need any additional assistance, please don’t hesitate to reply directly to this email so we can support you promptly.
Warmly,
Larroudé Team
Being Charged by Federal Express
Returned a pair of shoes within the return window; Larroude deducted the $14.95 handling fee (as per their policy); then, surprise, I received an invoice from Federal Express for $23.64; I reached out to Larroude (finally got a response through Instagram messaging) and was told "you will never be asked to pay any extra charges outside of our official website....kindly disregard it ..." Federal Express has now placed me in collections - my attempts to reach Larroude have failed; no response to email, phone, and now Instagram messaging. I am now going to be out $40 for nothing but the non-pleasure of trying to do business with a "reputable" company. I will dispute the charge with FedEx out of principal. Never again.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä larroude.com
Hi,
Thank you for reaching out and bringing this to our attention.
We would like to clarify that there was a situation related to FedEx in which we were informed that these charges would not be applied. Unfortunately, despite that confirmation, the fees were still charged.
Given this scenario, in order for us to move forward, we will need a copy of the charges received along with the corresponding order number. This information is essential for us to formally escalate the case to FedEx so they can review and remove the charges accordingly.
Without these two items—the charges and the order reference—we are unable to take action on our end.
Please feel free to reply here with your order number and the documentation, or contact us directly by sharing the email address used for the purchase so we can locate the order and assist you properly.
We appreciate your understanding and look forward to resolving this as quickly as possible.
Warmly,
Larroudé Team
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