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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I ordered material, it was send immediately, arrived on time, no stupid questions were asks, that is all I expect.

Saanut 5/5 tähteä

Good replacement fan. Bought to replace the stuck cooler in an old HP laptop. Fan went in fine (found the instructions manual online) although some nearby electrical leads are very close and make th... Näytä lisää

Saanut 1/5 tähteä

I ordered a set of fans, but one turned out to be faulty. Laptopfrog, although located in The Netherlands, insisted on me returning the fan to their supplier in China! That is in spite of me order... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My order arrived in two separate parcels. The first arrived after a week, second after two, but the DPD driver of the second parcel didn't knock on the door just left the notes. I rescheduled it, but... Näytä lisää

Yrityksen tiedot

  1. Tietokonetarvikekauppa

Yrityksen kirjoittama

We offer a wide selection of high-quality laptop spare parts, including power cables, LCD hinges, cooling fans, top covers, palm rests, case LVDS cables, and more. Whether you're fixing a broken part or enhancing your laptop’s performance, we've got you covered. All our spare parts are carefully tested and guaranteed to work, so you can get your laptop back to perfect working condition in no time. Don't wait — shop now and find the perfect parts for your repair!


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

26 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

spare parts

I ordered material, it was send immediately, arrived on time, no stupid questions were asks, that is all I expect.

12. tammikuuta 2026
Saanut 5/5 tähteä

all ok

everything went great, I received the cooling fan within 9 days, which is quite fast shipping and the cooler is working perfectly silent. recommended seller.

13. helmikuuta 2026
Oma-aloitteinen arvostelu
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Thank you for your review! We’re glad you’re satisfied.
Hope to see you again!

Saanut 2/5 tähteä

Long leadtime / lack of progress information.

Positive:
- Purchase easy and fast.
- The part was OK, as expected.
Negative:
- rather long processing and delivery time (> 2 weeks)
- tracking link was not functional so no progress information available

4. marraskuuta 2025
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Thank you for your feedback, Andreas.

We’re glad to hear that the product met your expectations and that the purchase process was smooth.

We’re sorry for the longer delivery time and the tracking issues. Unfortunately, delays like this can sometimes happen, especially before and after the winter holiday season, when postal services experience higher volumes. This is outside of our direct control and may also affect tracking updates.

We’re continuously working with our shipping partners to improve delivery times and tracking reliability.

Thank you for your understanding, and we hope to serve you better in the future.

Saanut 5/5 tähteä

No fuss

No fuss, No problems and reasonable delivery time A+++++

21. lokakuuta 2025
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Thank you very much for your positive feedback!
We’re happy to hear that everything went smoothly and that you were satisfied with the delivery time.

We truly appreciate your support and look forward to serving you again in the future!

Saanut 5/5 tähteä

Replaced the fans on my NITRO 5…

Replaced the fans on my NITRO 5 AN515-57-700j in just 15 minutes. The parts came brand new and worked perfectly. Really happy with the purchase, and I wouldn’t hesitate to order again if I ever need to.

10. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Refreshing upgrade

I just installed this new palmrest on my ASUS ROG Strix G15 and I couldn't be happier with the result, it feels sturdy and the texture is a perfect match for the original. I was a bit nervous about taking my laptop apart, but the screws and connectors lined up perfectly. My old palmrest was showing its age with some scratches and wear. It's a great value for the price and the fit is spot on!

11. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

That was fast…

Ordered a cooling fan and battery for my lenovo from laptopfrog. Wasn’t sure if I picked the right part, so I messaged support, they replied quickly and helped me double check. Cooler fan came in about a week, well packed, and works fine. Overall a smooth experience, I’d use them again. Alles gut.

12. toukokuuta 2025
Oma-aloitteinen arvostelu
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Thank you for your kind review! We’re glad to hear our team could help you choose the right parts and that your cooling fan arrived quickly and works well.

Saanut 1/5 tähteä

refund only through Dutch authorities ACM

I ordered a set of fans, but one turned out to be faulty. Laptopfrog, although located in The Netherlands, insisted on me returning the fan to their supplier in China! That is in spite of me ordering from them, not from their supplier exactly to avoid that hassle. So, I contacted the Netherlands Authority for Consumers and Markets (ACM). And according to ACM, long story short, a retailer is legally obliged to accept returns at an address in The Netherlands, no matter where a dropshipper itself sources their supply. See ACM's website on dropshipping (in Dutch). So they gave in!

Now, my IP address is blocked. Petty, but legal. Circumventing the block, however, I still cannot find a single return address. So, take your chances.

Other than that experience, they had been helpfull identifying the right spare part in the first place.

26. tammikuuta 2025
Oma-aloitteinen arvostelu
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Hi Bjørn,
We’re sorry to hear about your negative experience. To clarify, your order was fully refunded and no return was required on your side. Your IP was temporarily blocked by our automated security system — this was not personal, but a fraud-prevention measure that can occasionally trigger unintentionally. We also have not received any direct notice from ACM regarding your case. We appreciate your feedback and thank you for noting our team’s support in identifying the correct spare part. We’ll continue working to ensure the entire customer experience matches that same level of service.

Saanut 5/5 tähteä

I had previuosly purchased this fan…

I had previuosly purchased this fan from another seller, but it didn’t work at all (for Asus VivoBook R201E). Thankfully, this one worked perfectly - my laptop is finally up and running again

The packaging was good and even included a small tube of thermal paste which was a nice. The fan itself is quiet, runs smoothly, and feels more efficient than my orignial one. I've noticed significantly lower CPU temperatures after installing it, according to my monitoring software.

Highly recommended if you're looking for a reliable replacement!

11. maaliskuuta 2025
Saanut 1/5 tähteä

their website said that will item…

their website said that will item deliver in 5-10 days, it have been 12 days and haven't recived anything yet. I paid 5€ for a faster shipping for nothing

1. heinäkuuta 2025
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Hi GS,

Thank you for your feedback, and we're truly sorry to hear about the delay.

We’ve checked your order, and according to the latest tracking update, your package is currently out for delivery and should arrive shortly:

📦 Track your shipment here:
https://synctrack.io/couriers-track/?tracking-number=CNG00742867118851&courier=Global+Cainiao
Tracking number: CNG00742867118851

Shipment progress:
• 2025-07-02 07:57 – Out for delivery
• 2025-07-02 07:31 – Arrived at local delivery center
• 2025-07-01 17:22 – Received by local delivery company

We completely understand how frustrating delays can be. Unfortunately, shipments can sometimes be held up by local postal services or customs, and we’re sorry this affected your experience.

Regarding the €5 you paid for faster shipping — if your package doesn’t arrive within the promised timeframe, we’ll do our best to compensate you for the inconvenience.

If you have any further questions or need help, feel free to contact us at support@laptopfrog.com or message us here directly.

Thank you again for your patience and understanding — we’re here to help.

Best regards,
LaptopFrog Team

Saanut 5/5 tähteä

Had the inevitable knocking fan noise…

Had the inevitable knocking fan noise in my laptop. Pulled it apart and of course it was the fan that was caked up with dirt and dust. Tried to clean and blow out the dust to no avail. Found the new fan here. Really good price and fast shipping! Perfect fit and a whole lot less than a new laptop!

24. kesäkuuta 2025
Saanut 5/5 tähteä

Hp fan DC28000GAR0

Good replacement fan. Bought to replace the stuck cooler in an old HP laptop. Fan went in fine (found the instructions manual online) although some nearby electrical leads are very close and make this a tight to install.
CPU temperature is now dropped to 40 C (was 65) as shown on speccy. Laptop is now silent. I'm happy with this purchase, although fitting it needed patient care.
Also note - there seem to be 3 places that need unscrewing on DC28000GAR0 fan but only 2 of them actually have screws - the third (middle one) is just there to hook onto a lug inside the case. So don't worry, you haven't lost a bolt.

10. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Great place to buy laptop cables…

Great place to buy wires and cables needed for laptops repair supplies. They have cooling fans for sale too but I haven't bought those from this company before. The prices on this site are acceptable and they do not mark them up by an insane amount like some ebay sellers out there...

19. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This is actually the second order from…

This is actually the second order from laptop frog I placed for this fan. So it starts off, my laptop eventually starts sounding like a jet engine. Not because of the fan speed, but because of how broken the fan was. Initially, I thought only one of the fans was going out because PredatorSense consistently showed one at max speed (6122 rpm). So I placed an order for this fan and some thermal paste, Arctic MX-4. The swap went perfect. The computer noise went down, cooling temps were in the 70s while gaming. I should have been prepared for what happened next. Almost 2 weeks go by, and the jet engine noise is back again. This time, PredatorSense is showing the other fan slow and stuttering, and the new replaced fan at max RPM. I'm so mad I didn't just replace them both while I had it apart. To finish my review, I recommend replacing both fans if you are going to be getting in there to replace one. The whole project each time took me about 25-30 mins, just because I was being really cautious. Lastly, don't be cheap. Do not try and swap the fan without taking off the heatsink, cleaning the old thermal paste, and applying new. Chances are you won't be able to get the fan out without unsetting the heat sink anyways. Hope this helps.

11. heinäkuuta 2022
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Thank you for review.

Saanut 1/5 tähteä

I had a very bad experience with this…

I had a very bad experience with this company and I would not recommend buying from them. I bought a keyboard for my Samsung laptop for €25. I matched my serial number to their advertised product.
When the keyboard arrived, it was the wrong keyboard. It had some different keys and would not fit.
I wrote to laptop frog and they told me That there was several different types of keyboard for my computer and that I should have compared pictures? As far as I was concerned, I matched serial number with their add. When I contacted them they asked me to send pictures. So I did and then they sent me a picture of the keyboard that I should have ordered. It was substantially more money aswell for the same keyboard.They never even offered me a resolution. I notified PayPal about my experience. PayPal told me to ask them to supply free post and packaging return to them which would have been fine with me but When I got back onto them, they told me to return the keyboard to them at my own expense and they would refund the money to me. I explained to them that for me to pay for post and packaging back to them from ireland to china, that it would be more than the €25 I paid for the keyboard originally.
That was the last I heard from them. Now I’m left with a keyboard that is no good to me and I’m short €25 I paid laptop frog.
Also Be aware that This company keeps making excuses on their reply’s like they are dealing with professional technicians . I have e mails to prove they give deadlines to return the product? They expect the customer to pay for return postage to China that costs more than the product they sold.
Laptop frog is not very good with customer relations and I would never deal with them again or recommend them to anybody.

5. heinäkuuta 2022
Oma-aloitteinen arvostelu
Laptopfrog-logo

Vastaus yritykseltä Laptopfrog

Thank you for review.
Dear Paul, NP355V5C is a Samsung laptop model not a keyboard serial number.
Samsung NP355V5C laptops have a different keyboards layouts configurations for different regions, languages - US, UK, SP, RU, JP and etc.
Item you have ordered from listing is NP355V5C US keyboard - https://www.laptopfrog.com/product/laptop-keyboards-keys/us-english-keyboard-for-samsung-355e5c-np355e5c-350v5c-np350v5c-355v5c-np355v5c-550p5c-np350e5a-black-us-keyboard/ .
From your provided image we can confirm that we have delivered what you have ordered - NP355V5C US keyboard, yet also we can see that your laptop is with UK keyboard (United Kingdom layout model) - https://www.screencast.com/t/32mT8TpUxTqC .
For this reason we kindly suggest you to return your ordered item so we can issue refund.
If you need help with returns please contact our customer support - support@laptopfrog.com.

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