What a poorly run service they called me today after booking a test drive to tell me the cars are out for loans, when i asked do you have any cars i can test drive they said not for saturday which i b... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent, I bought my Range Rover Evoque from Rockar Land Rover and I have found the whole process from purchase to delivery to be seamless. Helpful, approachable and a refreshing change to other JLR... Näytä lisää
Yritys on vastannut
Having purchased a 3.5-sec BMW iX M60 decided it was time to sell my V8 F Type Jag. Very sad day; so went to Landrover garage and test drove a more practical Defender D300 130 X-Dynamic HSE. This got... Näytä lisää
Yritys on vastannut
Although we did not end up purchasing a vehicle through JLR Rockar. Our experience in the Canary Wharf dealership with Chloe was really great. We spoke about our needs for buying a car through PCP. Sh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Love buying the car you love with Rockar. The exciting new way to buy your car. Set your budget, find your new vehicle, then checkout online. Alternatively, you can pop in and see us at our digital store in Cabot Place, Canary Wharf where you will be able to experience our exciting new space, talk with our friendly experts, explore and test drive the latest Land Rover models. Our team is passionate about finding you the Land Rover you love, and helping you love buying it. Interested? Visit us online today.
Complimentary Home Delivery
Your new Land rover in as little as 1 week
Experience the ultimate in convenience and luxury. When you purchase your new Land Rover with Rockar, we’ll deliver it directly to your doorstep — at no extra cost.
Your Land Rover journey starts online and can end with the keys in your hand in as little as 1 week. No showroom queues, no pressure — just a seamless experience backed by expert advice and a premium delivery service.
It’s luxury, delivered.
Yhteystiedot
Unit RS330, 345 Cabot Square, Canary Wharf, E14 4QT, London, Yhdistynyt kuningaskunta
- 0330 088 8735
- helpme@rockar.com
- landrover.rockar.com
4,3
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great experience ,Friendly staff
Great experience ,Friendly staff, smooth process, and found the perfect car. Highly recommended!
28. toukokuuta 2024
Vastaus yritykseltä Rockar Land Rover
Morning Shah, thank you for taking the time to leave us a 5 star review. we're thrilled you enjoyed your Rockar experience! :-)
Really unpleasant and unprofessional…
Really unpleasant and unprofessional people working there . They told me my vehicle price for part exchange and with in a couple of hours they dropped the valuation price as I had changed my mind and settled for a cheaper vehicle instantly the price dropped by 4k. Extremely unprofessional and also a previous visit a car I was going to purchase and almost at the showroom having driven 30 miles to be told the car had just gone! I can’t believe this company absolutely waste of time.
24. toukokuuta 2024
Vastaus yritykseltä Rockar Land Rover
Thank you for your feedback, we apologise for any frustration and appreciate the opportunity to explain.
In late April/early May, we provided your part exchange valuation which was valid until the end of May. One week before expiration, you contacted us to purchase a used vehicle and part exchange your car. We informed you that the part exchange needed completion before the valuation expired, which was agreed and you paid a reservation deposit.
Upon inspection, we found the MOT was less than two months from expiration and the service was overdue. These issues required a re-evaluation of your vehicle's value as per our terms. We promptly communicated this, though we understand it was disappointing.
Regarding your previous visit, we apologise for the car being sold before your arrival. As an online retailer, vehicles remain available until a reservation deposit is placed to ensure fairness for all of our clients.
We strive to provide professional service and regret your experience fell short, if you wish to discuss this further with a member of our team please email helpme@rockar.com. Thank you, Rockar.
Rockar - A refreshing way to buy a car
Both Richard and Pauline were very patient and helpful and not pushy in any way.
18. toukokuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Richard, thank you for taking the time to leave us a 5 star review. Thank you for your comments and we'll be sure to pass the feedback onto Pauline and Richard in the Online Experience Team. We hope you love your Jaguar :-) Rockar
Amazing customer service
Very simple process!
Spoke to Pauline who was amazing who walked me through the process.
You build your vehicle in your own time and pace and according to your budget with friendly staff there to help you at the end of the phone if you have any queries.
Would 100% recommend!
17. toukokuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Colin, thank you for taking the time to leave us a 5 star review. We're thrilled you enjoyed your experience. We'll be sure to pass the feedback onto Pauline and the Online Experience Team. We hope you love your Land Rover. :-)
From the first phone call to reserve…
From the first phone call to reserve the car to the delivery was an extremely smooth easy process.
All staff were extremely helpful and friendly. The car itself was presented immaculately. WE live 5 hours away and the car arrived via transporter in superb condition as described.
Value for money was spot on. Would DEFINITELY recommend and use in the future.
17. marraskuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Nia, thank you for taking the time to leave us a 5 star review. We're thrilled you enjoyed your Rockar experience. Thank you again and we hope you love your new Land Rover :-)
Vastaus yritykseltä Rockar Land Rover
Morning Kamlesh, thank you for taking the time to leave us a 5 star review! We hope you love your new Land Rover :-)
From Canary Wharf to Scotland
Based in Scotland, I was nervous about purchasing a car from Rockar who are based in Canary Wharf. I needn’t have worried. What a superb service they provided from initial enquiry to free vehicle delivery to my doorstep. Communication was excellent throughout the process both digital correspondence and phone. All my questions were answered and a fantastic finance package was provided. I cannot say enough about this company and the service they provide, I am a big fan!
2. toukokuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Allan, thank you so much for taking the time to leave us a 5 star review! We're thrilled you enjoyed your Rockar experience. We hope you love your new Jaguar :-) Rockar
Vastaus yritykseltä Rockar Land Rover
Hi David, thank you for taking the time to leave us a review :-) We'd love to know how we could of made it a 5 star review! We hope you love your new Land Rover
Arranged to view car I had reserved
Arranged to view car I had reserved. During my journey received email that car wasn’t read to view 😡
8. toukokuuta 2024
Vastaus yritykseltä Rockar Land Rover
Good morning Sandra, we apologise for the frustration and inconvenience you experienced. Our team reached out to reschedule for 1 pm on the same day, but we understand you were unable to attend. Rest assured, we will be in touch today to arrange a new appointment for you to view the vehicle. Thank you for your patience and understanding. We are committed to turning your 1-star experience into a 5-star one! Thank you, Rockar :-)
Finally a great Land Rover dealer
Having had so poor experience with other Land Rover dealerships, the folks at Rockar were incredibly efficient and effective, I would absolutely buy from them again
17. huhtikuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Steve, thank you for taking the time to leave us a 5 star review. We loved your feedback and hope you love your new Land Rover! Rockar :-)
Great Service.....
I was very happy with the level of service received, the team were knowledgable, polite and efficient.
Following a call on Monday to arrange a test drive, I drove it Tuesday and collected the car on Thursday the same week.
I would use Rockar again without hesitation.
16. huhtikuuta 2024
Vastaus yritykseltä Rockar Land Rover
Morning Kris, thank you for your wonderful review. We're thrilled we was able to match you with your new Land Rover within a week and you enjoyed your Rockar experience! Thank you again and we hope you love your new car. Rockar :-)
Vastaus yritykseltä Rockar Land Rover
Thank you Anthony for your 5 star review! We hope you love your new Jaguar :-)
What an incredible buying experience!!!
What an incredible buying experience!!!
This company is streets ahead of dealerships that I’ve bought from before. From unbeatable pricing, first class customer service, quality car, friendly staff (especially Darren who delivered on time and gave his time to go through all my car’s features) all this and my car was effectively second hand and not brand new! I’ve bought far more expensive new cars from the likes of Porsche Leeds who can’t touch these levels of service. 10/10 company who deserve their customers.
6. huhtikuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Damian, thank you so much for taking the time to leave this wonderful 5 star review! We're thrilled you loved your Rockar experience. We hope you love your new Land Rover! Feel free to share your new car and tag us on social media @rockarlandrover :-)
Left messages twice for a call back…
Left messages twice for a call back regarding a placed order online. Still waiting on that call back.
29. maaliskuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi John, thank you for your feedback. We have passed this onto the team, and they will be in touch today. Apologies for any inconvenience. We hope to address your concerns promptly and turn this 1-star experience into a 5-star one. Rockar.
Vastaus yritykseltä Rockar Land Rover
Hi Keith, thank you for taking the time to leave us a 5 star review :-)
Buying used car
Arizona Veljiu, at Rockar was excellent on the phone and helped me secure the vehicle. She explained everything about the buying process which was very easy. I also got the full spec and history.
30. maaliskuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Mr Coggins, thank you for your lovely feedback, we'll be sure to pass it onto Arizona and the team in store. We hope you love your new Land Rover :-) Rockar
Vastaus yritykseltä Rockar Land Rover
Hi Ejike, thank you for taking the time to leave us a 5 star review. We hope you love your new Land Rover! Rockar
Great customer service
Although we did not end up purchasing a vehicle through JLR Rockar. Our experience in the Canary Wharf dealership with Chloe was really great. We spoke about our needs for buying a car through PCP. She understood and talked through our options. She also took time to set up an account and add vehicles which met our preferences. Thanks for the great customer experience and would definitely recommended others to use this dealership
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockar Land Rover
Hi Luke, we're thrilled to hear you enjoyed your Rockar experience. We'll be sure to pass the feedback onto the store team and we hope to see you again soon! Thank you, Rockar :-)
Juliet on the online team was great and…
Juliet on the online team was great and Pav really took care of us in the dealership. Thanks.
22. maaliskuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Mark, thank you for your feedback and taking the time to leave us a 5 star review. We'll be sure to pass the comments onto Juliet and Pav! We hope you love your new Land Rover :-) Rockar
Excellent customer service.
13. maaliskuuta 2024
Vastaus yritykseltä Rockar Land Rover
Hi Davinder, thank you for taking the time to leave us a 5 star review. We hope you love your new Jaguar :-) Rockar
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