What a poorly run service they called me today after booking a test drive to tell me the cars are out for loans, when i asked do you have any cars i can test drive they said not for saturday which i b... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent, I bought my Range Rover Evoque from Rockar Land Rover and I have found the whole process from purchase to delivery to be seamless. Helpful, approachable and a refreshing change to other JLR... Näytä lisää
Yritys on vastannut
Having purchased a 3.5-sec BMW iX M60 decided it was time to sell my V8 F Type Jag. Very sad day; so went to Landrover garage and test drove a more practical Defender D300 130 X-Dynamic HSE. This got... Näytä lisää
Yritys on vastannut
Although we did not end up purchasing a vehicle through JLR Rockar. Our experience in the Canary Wharf dealership with Chloe was really great. We spoke about our needs for buying a car through PCP. Sh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Love buying the car you love with Rockar. The exciting new way to buy your car. Set your budget, find your new vehicle, then checkout online. Alternatively, you can pop in and see us at our digital store in Cabot Place, Canary Wharf where you will be able to experience our exciting new space, talk with our friendly experts, explore and test drive the latest Land Rover models. Our team is passionate about finding you the Land Rover you love, and helping you love buying it. Interested? Visit us online today.
Complimentary Home Delivery
Your new Land rover in as little as 1 week
Experience the ultimate in convenience and luxury. When you purchase your new Land Rover with Rockar, we’ll deliver it directly to your doorstep — at no extra cost.
Your Land Rover journey starts online and can end with the keys in your hand in as little as 1 week. No showroom queues, no pressure — just a seamless experience backed by expert advice and a premium delivery service.
It’s luxury, delivered.
Yhteystiedot
Unit RS330, 345 Cabot Square, Canary Wharf, E14 4QT, London, Yhdistynyt kuningaskunta
- 0330 088 8735
- helpme@rockar.com
- landrover.rockar.com
4,3
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delivered as promised!
I didn’t realise buying a new car can be this free from drama having dealt with other companies in the past . Everything was done in just one week, delivered as promised with no issues whatsoever or unexpected surprises. You did amazing! I highly recommend Rockar!
29. elokuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Ugo, thank you so much for your wonderful 5 star review! We hope you love your new Land Rover!
Excellent service and sorted out all…
Excellent service and sorted out all issues during build and transition to site
30. elokuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Zafar, thank you for taking the time to leave us a 5 star review! Rockar :-)
Vastaus yritykseltä Rockar Land Rover
Hi Chris, thank you for leaving us a 5 star review, we're thrilled to hear you've come back and found out service perfect! Thank you, Rockar
Good step-by-step notification.
24. elokuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Michael, thank you for leaving us a 5 star review! We hope you love your new Land Rover. Rockar :-)
Brilliant service
Brilliant service, the sales representative was helpful and patient.
31. elokuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Deneise, thank you for taking the time to leave us a 5 star review! We'll be sure to pass this onto the team! Rockar :-)
Vastaus yritykseltä Rockar Land Rover
Hi Sharon, thank you for taking the time to leave us a 5 star review! We're super happy you enjoyed your Rockar experience! We'll be sure to pass this onto the team! Rockar :-)
Purchasing my car from the comfort of my living room
This is the second time I have purchased a Range Rover online. The process for managing my purchase was so simple. All done and dusted in a few minutes!
17. elokuuta 2023
Vastaus yritykseltä Rockar Land Rover
This review has made our day! We're so glad your Rockar experience has been 5 star worthy. We hope you love your new vehicle and we look forward to seeing you again soon! Feel free to tag us in some photos of your new vehicle on social media :-)
Vastaus yritykseltä Rockar Land Rover
Thank you for taking the time to leave us a 5 star review. We're so happy you enjoyed your experience! We hope you love your new vehicle :-)
Vastaus yritykseltä Rockar Land Rover
Hi Chris, thank you for taking the time to leave us a 5 star review! We're super happy you enjoyed your Rockar experience! We'll be sure to pass this onto the team! Rockar :-)
Customer Service As It Should Be
I wish all companies offered the same high level of service as Rockar do.
I live in Bournemouth and brought my used Range Rover from them remotely and solely based on videos and photos. I was slightly dubious but I had no need to be. They delivered my car with a full tank and it looked as good as new. The attention to detail was amazing and since I brought the car they have gone above and beyond the level of service needed several times.
Honestly, no matter where you are in the country, buy a car from these guys. They won't be beaten, I can assure you! Thanks
10. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockar Land Rover
This review has made our day, Chris! We're so glad your whole Rockar experience has been amazing. We hope you love your new vehicle and we look forward to seeing you again soon! Feel free to tag us in some photos of your new vehicle on social media :-)
Very bad
Very bad, no updates, I need to call for an update. No dates given ever. Very bad service, prices go up without car being even delivered to me.
2. elokuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Iqbal, we're extremely sorry to hear you were dissatisfied with your experience. Our goal is the total satisfaction of our customers and to provide a positive experience, so we are sorry you feel this was not the case.
We only provide sporadic updates when there have been no updates from the manufacturer and once a build date is provided, more frequent updates will be provided. Jaguar Land Rover have the right to increase the price as per the terms & conditions accepted when placing the order. The price increases are only provided by Jaguar Land Rover due to increases across the globe and would not be increased unnecessarily. If we can help at all in the future, you can always contact us at helpme@rockar.com.
Amazing team at the Canary Wharf…
Amazing team at the Canary Wharf branch. Very professional and made everything easy for me to get my dream car xxx
28. heinäkuuta 2023
Vastaus yritykseltä Rockar Land Rover
Thank you for taking the time to leave us a review, we're thrilled to hear you were happy with your experience and you found your dream car! We hope to see you again soon :-)
Juliet made the experience
Juliet made the experience, so easy and smooth. And the reason. I've came back again.
1. elokuuta 2023
Vastaus yritykseltä Rockar Land Rover
Thank you so much for taking the time to leave us a 5 star review. We're so happy you enjoyed your experience and it's great to hear you are a returning customer too! We hope you love your new vehicle :-)
Very professional and much more…
Very professional and much more customer focused than dealing with a local showroom salesperson. I would recommend Rockar if you are looking for a pain free experience.
25. heinäkuuta 2023
Vastaus yritykseltä Rockar Land Rover
This review has made our day, Mark! We're so glad your Rockar experience has been pain free. That's what we're all about here! We hope you love your new vehicle and we look forward to seeing you again soon! Feel free to tag us in some photos on social media :)
Vastaus yritykseltä Rockar Land Rover
Hi Haseeb, we're extremely sorry to hear you were dissatisfied with your experience. Our goal is the total satisfaction of our customers and to provide a positive experience, so we are sorry you feel this was not the case. Please can you provide us some more information so we can pass onto the relevant team to ensure this problem is resolved. You can do this by contacting us at helpme@rockar.com Thank you, Rockar
Vastaus yritykseltä Rockar Land Rover
Thank you for taking the time to leave us a 5 star review. We'll be sure to pass the feedback onto the team! Thanks for choosing Rockar, enjoy your new vehicle!
Can’t thank Rockar enough
Can’t thank Rockar enough
Seamless buying experience from start to finish
Professional team through and through
19. heinäkuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi there, we love that you enjoyed your whole Rockar process!! Thank you for your wonderful comments on the service provided and we'll be sure to pass these comments onto all of the team! Thank you again, Rockar
Holly was amazing
Holly was amazing , response time was very fast and she made the whole experience very easy
26. heinäkuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Stephen, thank you for taking the time to leave us a 5 star review! We're super happy you enjoyed your Rockar experience! We'll be sure to pass this onto the team! Rockar :-)
The company was very helpful…
The company was very helpful ..............................
18. heinäkuuta 2023
Vastaus yritykseltä Rockar Land Rover
Hi Francis, thank you for taking the time to leave us a review! However we're sorry to hear you only found your experience to be 3 star worthy, we'd love to know more so we can improve this in the future. Please let us know at helpme@rockar.com Thank you Rockar :-)
Appalling customer service
Appalling customer service, easy process purchasing online, left us really excited to receive our New Evoque. Unfortunately after delivery Rockar true customer service (lack of it) started to appear. Vehicle was delivered with defects, obviously never been checked with Land Rovers 165 Checks! Drivers Seat was broken, one key is unusable, now we have a coolant leak. Eventually after many emails and phone calls the drivers seat was fixed at our local dealership, but we was kept waiting for over two hours before Rockar would authorise payment - even though I had emails instructing us to take it in and they would pay - they denied this on the phone and told us we had to give them an invoice and they would pay 24hrs later!
Now we have a very expensive car sat on teh drive with a coolant leak that we cannot get fixed for over 3 weeks - Rockar say they'll phone back and don't.
My advise would be to avoid at all costs! buy elsewhere. as when it goes wrong they have your money and don't care.
We will be starting the procedure to reject and return the car due to lack of customer service and problems in the first 30 days of ownership.
14. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rockar Land Rover
Hi Steve, we're extremely sorry to hear you were dissatisfied with your experience. Our goal is the total satisfaction of our customers and to provide a positive experience, so we are sorry you feel this was not the case. We have passed this onto the relevant team and they will be in touch today to resolve this for you. Thankyou, Rockar
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