Lampsmodern Arvostelua 195

Vastaus yritykseltä Lampsmodern

13. maalisk. 2026

Dear Customer,

We’re very sorry to hear about your experience and truly regret that you feel disappointed with the order process. Your feedback is important to us, and we sincerely apologize for any frustration caused.

Our products are made to order, and the preparation time is usually stated on the product page. In some cases, production and international shipping can take longer than expected, which may extend the delivery timeline. We understand that waiting longer than anticipated can be frustrating, and we are sorry for the inconvenience this may have caused.

Please rest assured that we do not intend to mislead any customers. Our team always aims to provide accurate updates and assist customers throughout the order process. If there has been any misunderstanding or delay in communication, we sincerely apologize.

We would very much like the opportunity to resolve this matter for you. Please contact our customer support team with your order number so we can check the status of your order and work toward a solution as quickly as possible.

Thank you for bringing this to our attention.

Best regards,

Vastaus yritykseltä Lampsmodern

13. maalisk. 2026

Dear Customer,

We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.

First, we would like to clarify that we are a legitimate business and would never intentionally provide fake tracking information. In some cases, tracking numbers are generated when a shipment is prepared, but the courier may take some additional time to scan and update the tracking status in their system. This can sometimes make it appear as though the package has not yet moved.

We also apologize if you experienced a delay while waiting for a response through the live chat. During busy periods it may take a little longer for our team to reply, but we always do our best to assist every customer as quickly as possible.

We truly want to resolve this matter for you. Please contact us again with your order number so we can check the exact status of your shipment and assist you further. If there has been any issue with the order, we will absolutely work with you to find an appropriate solution.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Best regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

Thank you for bringing this to our attention, and we're genuinely sorry to hear about your experience. This is certainly not the impression we want any of our customers to have, and we completely understand your frustration and concern.

We take all feedback seriously, and we want to assure you that we are a legitimate business committed to providing quality products and reliable service. If your tracking number is not working and you haven't received your order, something has clearly gone wrong, and we are determined to get to the bottom of it for you.

Could you please contact us directly with your order details? We will prioritize investigating your order status immediately and work to resolve this for you—whether that means locating your shipment or processing a full refund.

Your trust matters to us, and we sincerely hope you'll give us the opportunity to make things right. Please reach out so we can assist you personally.

We look forward to hearing from you.

Best regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

Thank you for taking the time to share your detailed feedback on Trustpilot. We're genuinely sorry to hear that your experience with us did not meet expectations, and we completely understand your frustration regarding the returns process and company location disclosure.

First and foremost, we want to clarify that we are an online retailer committed to serving customers globally, and we sincerely apologize if our business location was not made clear enough in our policies or at checkout. We strive to be transparent, and your feedback highlights an area where we clearly need to improve. Please know that we will review our returns policy and checkout process to ensure this information is more clearly communicated going forward.

Regarding your return request, we truly regret that our proposed solutions—including partial refunds—did not align with your expectations. While we aim to resolve issues directly with our customers whenever possible, we understand your decision to escalate the matter to PayPal, and we're glad that a full refund was ultimately issued.

We appreciate your honesty, and we want you to know that we take your concerns seriously. Feedback like yours helps us grow and improve, and we are committed to doing better.

If you would ever be open to giving us another chance in the future, we would love the opportunity to provide you with a smoother, more transparent experience.

Thank you again for your review, and we wish you all the best.

Warm regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

Thank you for sharing your honest feedback on Trustpilot, and we're genuinely sorry to hear about your disappointing experience with our ceiling lamps. This is certainly not the quality or service we aim to provide, and we completely understand your frustration.

We're deeply concerned to learn that the lamps were not only of poor build and material quality but also faulty. That is unacceptable, and we sincerely apologize for sending products that did not meet your expectations—or our own quality standards.

Regarding your refund request and the lack of response after you provided photos, we sincerely apologize for the silence. That is not the level of customer service we strive for, and we understand how frustrating it must be to feel ignored when seeking a resolution.


We would very much like to make this right for you. Could you please contact us directly with your order details and the photos you mentioned? We will prioritize reviewing your case and work with you to find a fair solution—whether that means a full refund or another arrangement that works for you.

Your satisfaction is important to us, and we truly hope you'll give us the opportunity to address this properly.

We look forward to hearing from you and resolving this matter.

Warm regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

Thank you for sharing your feedback on Trustpilot, and we want to sincerely apologize for your experience. We take all customer concerns extremely seriously, especially those related to product quality and safety.

We are deeply concerned to hear that the products you received do not match the description and photos on our website, and that a qualified electrician has raised concerns about wiring not complying with British safety standards. This is very serious, and we want to assure you that we will investigate this matter thoroughly.

Please know that we are a legitimate business committed to providing quality products that meet safety standards. If there has been a failure in our quality control or if you have received faulty items, we want to make this right for you immediately.

We have checked our records but cannot locate your order details from this review alone. Could you please contact us directly and urgently with your order number and the photos or electrician's feedback you mentioned? We will prioritize investigating your case and work toward an immediate resolution—whether that means a full refund, return arrangement, or another solution that addresses your concerns.

Your safety and satisfaction are our top priorities, and we genuinely want to resolve this for you. Please give us the opportunity to assist you before taking further action.

We look forward to hearing from you promptly.

Warm regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

Thank you for taking the time to share such detailed feedback on Trustpilot. We're genuinely heartbroken to read about your experience, and we want to sincerely apologize for the frustration and disappointment you've faced.

First and foremost, we want to acknowledge that the product you described—arriving as a box of parts requiring full assembly, with incomprehensible instructions—is completely unacceptable. That is not the quality or experience we intend to provide, and we understand entirely why you would feel concerned about safety standards and hesitant to connect this light to your electricity.

Regarding our company location, we sincerely apologize if this was not made clear enough on our website or at checkout. We are committed to transparency, and your feedback highlights an area where we clearly need to improve. We will review our policies and website to ensure this information is more clearly communicated going forward.

We also want to address your concern about reviews on our website. All genuine customer feedback matters to us, and we take any suggestion of fake reviews very seriously. Please know that we value authenticity and will investigate this internally.

Most importantly, we want to make this right for you. Could you please contact us directly with your order details and photos of what you received? We will prioritize investigating your case immediately and work with you to find a fair resolution—whether that means a full refund, return arrangement, or another solution that addresses your concerns.

Your safety and satisfaction are extremely important to us, and we truly hope you'll give us the opportunity to resolve this properly.

We look forward to hearing from you.

Warm regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

Thank you for sharing your feedback on Trustpilot. We're genuinely sorry to hear about your experience and completely understand your frustration.

We sincerely apologize that the return process was not made clear to you upfront. The return address and associated costs should be transparent before purchase, and we clearly fell short in communicating this. Your feedback highlights an important area where we need to improve, and we will review our returns policy to ensure it's more clearly disclosed going forward.

We would very much like to make this right for you. Could you please contact us directly with your order details? We will prioritize reviewing your case and work toward a fair resolution—whether that means processing the promised refund or finding another solution that works for you.

Your satisfaction matters to us, and we truly hope you'll give us the opportunity to address your concerns properly.

We look forward to hearing from you.

Warm regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

Thank you for sharing your experience on Trustpilot. We're genuinely sorry to read about your disappointment, and we want to sincerely apologize for the frustration you've experienced throughout this process.

Your feedback is invaluable, and we will review how we communicate this information to ensure greater transparency going forward.

We're also deeply concerned to hear that the light fitting you received had unsafe wiring. This is a serious issue, and we completely understand why you would be unwilling to keep or use such a product. Please know that we take safety concerns extremely seriously and will investigate this matter internally.

We appreciate your advice to other customers to keep persisting if they find themselves in a similar situation, and we thank you for your honesty. Feedback like yours helps us identify where we need to improve, and we are committed to doing better.

If there is anything further we can do to assist you, please don't hesitate to reach out to us directly.

Thank you again for your review, and we wish you all the best.

Warm regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

We sincerely apologize that you received faulty items and that your refund requests have not received the engagement they deserve. This is absolutely not the level of customer service we aim to provide, and we understand why you would feel disappointed and ignored.

We would very much like to make this right for you. Could you please contact us directly with your order details? We will prioritize investigating your case immediately and work to resolve this—whether that means processing a full refund or finding another solution that addresses your concerns.

Your satisfaction matters to us, and we truly hope you'll give us the opportunity to address this properly.

We look forward to hearing from you.

Warm regards,

Vastaus yritykseltä Lampsmodern

26. helmik. 2026

Hello,

We're genuinely sorry to hear about the frustration and inconvenience you've faced, and we completely understand why you feel the way you do.

We understand why this feels misleading, and your feedback highlights a critical area where we must improve our transparency. We will review our returns policy and checkout process to ensure this information is clearly communicated to all customers upfront.

We're glad you were ultimately able to get your refund, we're sorry it took countless telephone conversations to get there.

Your feedback is invaluable to us, and we are committed to doing better. If there is anything further we can do to assist you, please don't hesitate to reach out to us directly .

Thank you again for your honesty, and we wish you all the best.

Warm regards,

Vastaus yritykseltä Lampsmodern

5. tammik. 2026

Hi,

We’re very sorry to hear about your experience and completely understand your frustration. Delays and lack of updates are never what we want for our customers.

Due to unforeseen circumstances, including illness affecting our telephone support, we weren’t able to provide the assistance you expected, and we sincerely apologize for this. Your order and satisfaction are important to us, and we’d like to make it right.

Please contact us directly via email at [your support email] with your order details so we can provide an immediate update and resolve this for you. We truly appreciate your patience and hope to restore your confidence in our service.

Vastaus yritykseltä Lampsmodern

Päivitetty 5. tammik. 2026

Hi,

We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the delays and any confusion regarding the origin of our company.

Regarding your order, we sometimes ship items separately to ensure the first item reaches you as quickly as possible, especially if production or stock timing differs. We understand this can be inconvenient and frustrating. We also apologize if our communication did not meet your expectations.

We do want to resolve this for you. Please contact us directly with your order number, and we will provide an immediate update on the remaining item and discuss the best solution for you, including a refund if necessary.

Your feedback is extremely important, and we will use it to improve our service and communication going forward. We truly appreciate your patience and hope to restore your confidence in our company.

Vastaus yritykseltä Lampsmodern

5. tammik. 2026

Hi,

We’re very sorry to hear about your experience and understand your frustration. We want to assure you that Lampsmodern is a legitimate company, and we take all orders and customer concerns seriously.

If your order has not arrived or you are experiencing issues with delivery, please contact us directly with your order details. We will investigate immediately and work to resolve the situation as quickly as possible.

We appreciate your feedback and hope to restore your confidence in our service.

Vastaus yritykseltä Lampsmodern

15. jouluk. 2025

Hi,

Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating.

We’d like to clarify that both lights in your order were shipped, and due to logistics arrangements, the order was split into two separate parcels. One light has already been delivered, and the second light is currently still in transit, not missing or lost.

International shipments can occasionally arrive at different times, especially during peak periods, but this does not mean part of the order will not be delivered.

Regarding the product quality, we understand that expectations can vary. If the item you received was damaged, defective, or not as expected, we always offer support in the form of replacement, return, or refund, depending on the situation.

We kindly ask you to contact us directly with your order number, so we can:

Provide the latest tracking update for the second light

Resolve any quality concerns appropriately

We would appreciate the opportunity to properly assist and resolve this matter.

Kind regards,

Vastaus yritykseltä Lampsmodern

15. jouluk. 2025

Hi,

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations.

We’d like to clarify a few important points for transparency:

1. Company location & transparency
Lampsmodern UK is an international brand. Our products are manufactured overseas and shipped directly to customers, which is clearly stated in our shipping and delivery information. We understand that delivery time and return logistics are important considerations, and we encourage customers to review this information before placing an order.

2. Delivery time & tracking
Your order was shipped within our stated processing timeframe, and international delivery can take longer depending on customs and local carrier handling. During transit, tracking updates may not always refresh continuously, which can be frustrating. We acknowledge this and continue working with our logistics partners to improve tracking visibility.

3. Product quality concerns
We’re sorry to hear that the shade material did not meet your expectations. If the item has visible defects, quality issues, or does not match the product description, our customer service team is always available to review photos or videos and provide a suitable solution, including replacement or return options in line with our policy.

4. Returns & refunds
Because items are shipped internationally, return shipping costs are higher than domestic UK returns. This is outlined in our return policy. That said, for confirmed quality or manufacturing issues, we do offer appropriate after-sales support rather than leaving customers without assistance.

5. Safety standards
All of our lighting products are manufactured to comply with applicable electrical safety standards for their intended markets. If you have specific questions regarding certifications or documentation, our support team would be happy to provide clarification.

We truly regret that this purchase did not meet your expectations and appreciate your feedback, as it helps us identify areas where we can improve communication and product presentation.

If you would like us to review your order further, please feel free to contact us directly with your order number so we can assist you properly.

Kind regards,
Lampsmodern Customer Support