Laherb Arvostelua 

If I could give them -00000 stars, I would. I placed my order on April 24, 2025. Today is May 14, and they’re ghosting me. Nobody answers the phone, the chat is useless because it just tells me to email them — and nobody replies to emails either. It’s completely disrespectful, and this company should be reported ASAP. How do I report this?

Ordered over two months ago with no update on shipping. No answer when called or emailed. Such a scam!!! Reported them to as many agencies as possible.

They are well suited to take your money, but not deliver product or answer phone calls or emails. What a shame. Earthday order. Zero results, save the payment from my bank account.

UPDATE******
I gave one last ditch effort to contact the company again. A female answered. I was told they are having supplier issues and are offering a cancellation to me. I agreed to cancel. I was told it would take 7-10 business days to receive. I did receive the cancellation email and also a notice from “Shop” that my card has been refunded.

I wish ZERO was an option!!! Placed an order April 16, 2025. They took payment. I still have not received my order. I have called several times and left several messages. No return call. I sent several emails and NO RETURN EMAIL. I just tried calling again and still being sent to vm. I AM TURNING THIS TRANSACTION OVER TO MY BANK'S FRAUD DEPARTMENT! The reviews have been awful. I placed an order after speaking to a company representative who answered my questions. It seemed legit. But now, no contact from the company. PLEASE DO NOT ORDER FROM THIS COMPANY

I placed an order that was over $200 multiple items on 3/26/25 and t 4 weeks since I ordered, I have neither an email about the status of my order nor received my order. I contacted them via phone which only led to a full voicemail. I emailed 3 times to no avail. This fake/ghost company needs to be reported. I have no recourse to pursue legal action against this company.

Hi all,
Just wanted to share my experience in case anyone else is going through something similar.

I finally got my refund after about two weeks of battling with this company. I placed an $85 order in early February and waited until early March—mainly because I saw a delay notice on their website, so I gave them the benefit of the doubt. I sent a couple of emails during that time but got no response at all.

Toward the end of March, I started calling—many times. Finally, someone picked up. A woman answered, put me on hold for several minutes (honestly felt like she was hoping I’d hang up), then came back with some kind of offer. I said no, firmly—I just wanted my refund. She put me on hold again, then told me she had processed it.

While still on the phone, I checked my email. All I got was an order cancellation notice that said: “Order LA********** was canceled at your request and your payment has not yet been refunded.” I told her that wasn’t a refund confirmation, but she insisted it was and told me to wait 7–14 days.

Please be cautious—what she said was not accurate, even though she sounded polite.

I waited another 10 days—still nothing. I even checked with my bank. No refund. So I called the company again. After my ninth call, she finally answered. She said she didn’t know why it hadn’t gone through the first time. While I was still on the call, I finally received a proper refund confirmation—and yes, this time it was real. My money is finally back.

DON’T GIVE UP. THAT’S YOUR MONEY. DON’T LET THEM TAKE ADVANTAGE OF YOU.

I had to dispute this charge, been waiting for weeks for my order, emailed them twice needed at least a confirmation on shipment, no one answered, this is ridiculous, don't order from them.

I see, I am not alone.
Paid $80 (25/2/7) and (4/16) waiting.
Lesson learned, check reviews before you buy ...

But It was my second order, first was nice and smooth, ech

I placed my order in 12/2024. I received a shipping notification but no tracking information. After several calls and unanswered emails, I spoke with a woman who assured me that they were just waiting for one more item to complete my order. She said she could send the other 5 items and the remaining herb when it came in. That was in February, and I still haven't received ANY of the items.

I placed order Jan 2025, I cancelled the order as they were not responding with tracking information. They sent the product anyway. I refused package. The tracking shows no movement on package since 1/27/25. They promise refund when the package arrives. It is now April. I have asked them to check their warehouse and consider calling usps to find out why the package is not moving. Still waiting for refund. Multiple requests sent. Filed complaint with BBB and they did not respond to them. I will never purchase anything from them again. The tracking shows refused and turned around to ship back to them. They should have just issued refund by now. I am quite sure they have not checked their warehouse or called usps for inquiry.

Never received information on shipping. I have sent emails to the support line with no response. I called and left voicemails. It has been over a month. I want a refund.

I placed an order in mid-February - the website said 1-2 business days to ship. I emailed at the beginning of March to ask about my order. No response. Finally got an email a couple of weeks later saying they were backed up and having shipping delays. I asked that my order be canceled. No response. Sent another email requesting cancellation. No response. I have already been changed for my order (over $200) and at this point will probably have to dispute the charge.

I placed an order Feb. 9th. An email was received saying it was shipping shortly. I sent an email Feb 22nd inquiring on the expected shipment date since I still had not received an email with tracking. I received absolutely no response. I then followed up in a few days with a phone call and was told it would be going out within the next week. It is now March 31st I have still not heard anything nor received my order. I am going to call them today and tell them I want my almost $100 refunded. I had ordered from them when the LA fires were ravaging the area and thought I would try to support a small business. I have seen a few people praise them but also this same complaint about no communication and no shipments made. Against my better judgment I dismissed those reviews. My mistake! Do not buy from them unless you can do it in person!

I ordered Jan 3rd and just today received my order (March 25). No communication was ever initiated by LA Herb. I called multiple times, no answer. When I finally got through mid February, I was told it would be mailed out. I waited- nothing , I emailed and called several times again. When I was finally going to cancel my order and request a refund- I was told that miraculously my order had been mailed out the day before. It took a week to get here.

Did my first order on March,11. Still nothing. No tracking shipping. Its been 2 weeks now. Customer service dont reply.
Stay away SCAM website.

I never got the bee balm I ordered. It was my first time purchasing so I only spent 28 dollars. I emailed them and tried to reach out to customer service but they never got back to me. I wouldn’t buy again. I’m gonna stick to Etsy.

top tier quality. great service and i will buy from them again it did take 2 weeks to receive but they let you know in advance. that they are real busy so just be patient.

Do not order from this company. Thankfully, I’m only out $20 from a small order, but I can confirm all the other reviews are true. You will not receive the product, the customer service is not great and all around this experience has been a massive disappointment. I don’t know if they really are a small business struggling with order fulfillment or if it’s a scam job, but either way you will not get your order and it’s a huge waste of time and money. Also, advertising a bunch of “coming soon” products while apparently struggling this hard to fulfill existing orders is questionable at best. Shady, immature business practices with very unhelpful people. You can try to ask for a refund but it’s unlikely you’ll get one. This is a reminder to myself and anyone else reading, always check reviews first even if the site seems legit.

Well I made my first order with this company and it took them 21 days to send my order, then I order again the same thing thinking it was just a one time thing ,now it's been 2 months and I still have nothing.. I have sent a email and nothing.. I'm very upset that I can't cancel my order at all.. they just take your money and that's it.. I'm sticking to Amazon and other herb company's from now on..sorry la herb you have a lot learn when it come to keeping returning customers happy..

Let me Begin by saying the first time I ordered it was during the wildfires so when I inquired as to why I didn't get my order cuz usually when you get 2 days shipping you get your product in 2 days I did not know their policy is one to five days processing then the shipping time that's fine with the LA wildfires that delayed the USPS as well as l a r so turn out to be 3 weeks no big deal so I'm on disability I get paid monthly so a week goes by I turn around and order again that's February 14th I've yet to receive my order now keep in mind that I've sent them numerous emails between both orders and the first time they answered my email to explain the processing time they never answered an email after that and now on this order I sent them like four or five emails nothing now I'm just demanding a refund because I thought their prices were so great I mean I buy poppy seeds they were 1055 a pound I found a site that gives them at 6:55 a pound and it's the same quality and they turn around and ship within a week so anyway I don't know what their excuses this time but I mean it's been almost a month and I haven't even heard from these people and it's constantly shows my order paid but unfulfilled I would never order from these people again..