La Fraise Fashion Arvostelua 

Vastaus yritykseltä La Fraise Fashion

11.9.2025

Dear Water Foxx,

Thank you so much for your wonderful review! We're thrilled to hear that you loved your purchase and that it fits perfectly into your style. Your support means the world to us, and we appreciate you taking the time to share your experience.

We look forward to seeing you again soon!

Warm regards,
La Fraise Fashion Team

Vastaus yritykseltä La Fraise Fashion

11.5.2022

Dear Lashonda,
I see in the system that your order was delivered by DHL on May 2nd. If there is some mistake and you have not received your order, you need to contact DHL as soon as possible. Tracking number and package status updates have been sent to your email and via SMS (if you accepted)

Vastaus yritykseltä La Fraise Fashion

6.4.2022

Dear customer, as we emailed you last week, your order is listed as delivered on March 25th. If there is mistake and you have not received your order, you need to contact DHL to clarify the situation, but you still have not done so. We sent the request to DHL, but we need additional information from you that you have not yet provided. Without this information, we cannot find out. We repeat that your case is within the competence of the DHL courier service and you should contact them in any convenient way to solve your problem. Our company is not responsible for parcels marked as delivered (written in our policy). These problems you should solve directly with the courier service.

Vastaus yritykseltä La Fraise Fashion

16.3.2022

Dear Lisa,
We are terribly sorry to hear that you are not satisfied with this shopping experience.
Our refund policy clearly states that in case you receive a damaged item, we can only resend the item. Placing an order means you agree to our terms and conditions.
We apologize for the inconvenience caused and for the wait.

Vastaus yritykseltä La Fraise Fashion

6.1.2022

Dear customer,
We are very sorry for your unhappy purchase. Our QC department checks every item carefully before shipment. We believe that the quality of our products is consistent with the price and is at a high level, but nevertheless, it is still very difficult to please everyone. Our products match the description and images on our website. If you think that your order is somehow different from what is presented on our website, can you email us at support@lafraisefashion.com and attach pictures of the received item? In case that the product doesn’t match the information on our website, a refund is provided.

Vastaus yritykseltä La Fraise Fashion

28.12.2021

Dear Theresa,
Your order is on the way. It should arrive in the coming days. You should have received an email notification containing the track number. We're sorry, but sometimes orders are delayed by customs, especially during high season. This is written in our shipping policy.

Vastaus yritykseltä La Fraise Fashion

9.12.2021

Dear customer, Unfortunately, the information about the status of the parcel is not updated instantly, sometimes it takes several days. The data is not updated by us, but by the shipping company, so we cannot control this. I have verified the tracking number that was provided to you, it is valid, an update should be available soon. For any questions you can write us via support@lafraisefashion.com. It is very unfortunate that you did not contact us about this issue before leaving negative feedback. In any case, thanks for your feedback, we will take into account and will work to improve

Vastaus yritykseltä La Fraise Fashion

14.12.2021

Thank you very much for your feedback! We are happy to see you among our customers 🤗

Vastaus yritykseltä La Fraise Fashion

2.11.2021

Thank you very much for your feedback! We are happy to have a customer like you!