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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Excellent! Not enough good words to say about Labelworx from their support teams to pitching teams. Always keen to help as much as they can, and provide top tier knowledge to help our record labels... Näytä lisää

Saanut 5/5 tähteä

I own record labels for 15 years and worked with many distribution companies in USA or Germany but had always some problems with their services. Since 7 years ago I moved under Label Worx (their are U... Näytä lisää

Saanut 1/5 tähteä

Peggiori in assoluto. Stavo per distribuire un album tramite un etichetta che lavora con loro e abbiamo deciso di cambiare distributore e hanno minacciato di ritirare l'intero catalogo. Come potete ve... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Our record label’s journey is deeply intertwined with our musical history. For six years, we’ve fought to stay relevant while staying true to our artistic vision. Moving to Labelworx was a huge ste... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Jakelupalvelu
  2. Levy-yhtiö

Yrityksen kirjoittama

LabelWorx are the world's largest independent digital distribution partner for indie electronic music labels, representing labels from all over the world including Solid Grooves, Get Physical, ARTCORE, No Art, Hellbent Records, PIV, 1985 Music, and many more. Their mission is to empower independent labels and artists, supporting them with personalised advice and technology. LabelWorx believes in the power of electronic music and advocates for independent voices to thrive, ensuring they can focus on what matters most: the music.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

59 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

LabelWorx? Just easy 10/10!!

I've been working with LW over the last 4 years now with different electronic music labels and I couldn't ask for anything better. Amazing and easy-to-use dashboard plus incredible and responsive yet helpful support always available. Just the best in the game.

9. toukokuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

Thank you! It’s great to hear that our dashboard and support have been helpful for you over the years. We’re glad to be part of your labels’ journey and really appreciate your kind words!

Saanut 5/5 tähteä

Great company for independent labels

Great company for independent labels. They have helped me every step of the way.

25. syyskuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

Thank you! Supporting independent labels is at the heart of what we do, so it’s wonderful to hear that we’ve been able to help you at every step. Staying independent is key, and we’re here to keep providing that support whenever you need it!

Saanut 5/5 tähteä

10/10

Had a really great experience with the guys from Labelworx, they went above and beyond to ensure the smooth operations of our label. Would highly recommend here, special mention to Luke for all the help.

25. heinäkuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

Thank you so much! Customer support is truly at the heart of what we do, so it’s great to hear that our team, especially Luke, could go above and beyond for you. We’re always here to ensure everything runs smoothly for your label!

Saanut 4/5 tähteä

Probably worth checking out for labels

Called to find out about a compilation with on of my tracks on there. The label had no rights to license my track to them and, in fact, the label in question had ceased trading. We had a bit of a false start and this initially led to me leaving a one star review. However, since then I have had further contact and understand the situation a bit more. Labelworx have acted with honour and I can respect this. I cannot comment on any other aspect of their services as I have not used them in this respect - but they were certainly very quick to rectify a problem and have a phone number, an office and real people that you can talk to. As a record label, having a person you can reach out to on the end of the phone at your distributor can be invaluable - many don't offer this kind of service in this modern age. Worth considering.

I have seen your reply - and have now received contact from Luke. Understood and appreciate the follow up.

25. syyskuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

We licensed the track in good faith through the appropriate channels, but we understand your concern as the label that licensed it had ceased trading. As a goodwill gesture, we have already removed the track from all DSPs.

Saanut 1/5 tähteä

Seriously

Seriously! they take down all my labels releases from all platforms and didnt even have the courtesy to tell me!
I've been with these guys for years and this is how you do me??? Shocking way to treat your clients.

25. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Bad at doing research, demanding too much for nothing. Paying 0.

After 12 years of having a label with them and some relatively successful tracks i got no payment from these gentlemen.

Other thing was when I started new label recently the criteria went through the roof to be accepted in this not so great distribution house.

I mean if having thousands of people on your social networks and some well established names in the industry behind your label is not enough anymore for Label-Worx. Then Labelworx is easy to forget and find a better solution. These guys were amazing 12 years ago when I had a first label with them (except the clarity on payments) - back then with nothing to back it up.

20. toukokuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

Thank you for sharing your experiences and feedback. We truly value the long-standing relationships we have with many of our labels and if our registrations team has overlooked something, we will be more than happy to look into it further.

Regarding your concerns about our acceptance criteria, we’ve indeed adjusted our standards to ensure we can continue to offer a premium service to all our clients. This approach is designed to maintain the quality and sustainability of the services we provide. We appreciate your understanding that these measures are in place to benefit our community of labels and artists.

As for the payment issue you’ve mentioned, we take this very seriously. We would like to resolve this as quickly as possible. Could you please contact our support team directly through our contact form https://lwx.so/support and they will look into your case. We pay tens of thousands of labels every quarter, and it’s crucial to us that every partner receives the payments they are entitled to.

Saanut 1/5 tähteä

''Label-Worst''

''We have recently reviewed your account and, unfortunately, we have decided that we will not be able to continue working with your label after your contract renewal date. We understand that this may come as a disappointment to you and we want to assure you that this decision was not made lightly. We will start taking down your music from all digital service providers and deleting your content from our servers on 26/02/2024. ''

What a shame for Label Worx!! We would never have thought that something like this could happen, like removing all releases from digital services. In our opinion, we should always get some kind of notice or warning or so, to let the clients avoid this situation. Maybe something could be done to turn the situation around. We are in shock with this! Almost 10 years of tracks release, and all are gone now ??!!!

This was the worst bussiness possible that i've made related to music. It feels like a bunch os scammers!!

Horrible service!!! Beware everyone who are looking for digital music distribution!! These guys just might delete all your music that you've released on them, when ever they feel like.

Do not recomend it !! Avoid it please!!! They Scam clients. They should rename the bussiness to.. ''Label-Worst'' !!!!

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

We put a lot of work in behind the scenes for every label we distribute. While we’d love to support everyone, we have to make sure we can keep providing top-notch support and that the partnership makes sense financially.

Just to clarify, we did give a 3-month notice before the termination to make sure there was ample time to make the switch. We’re still here to help where we can, though! We can provide you with metadata spreadsheets to make setting up with another distributor as smooth as possible.

Saanut 1/5 tähteä

disrespectful and unprofessional

I just found out they have terminated my contract and took down all the releases and the only notification was an email I oversaw few months ago. I can't even login and access the system anymore. All I got now is an excel file with the music metadata in case I want to move my catalog to another distributor. Reckless and disrespectful.
I am sure there are way better distribution partners than Labelworx.

5. huhtikuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

Supporting each label requires significant work on our end. While we wish we could work with everyone, we have to prioritize providing excellent support and ensuring the partnership is sustainable.

Saanut 1/5 tähteä

I Have Great Tracks In R&B Genre

I have Great Tracks in the R&B Genre - Possible Hits. I applied to this Network. They send a Negative email back saying I need a High stream count on all Social Media which I already have some presence as a new Artist. How will I generate High Streams without any Label promotion? Thats the reason Im trying to sign up.

24. helmikuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

Thanks for reaching out and wanting to work with us. We understand building a fanbase as a new artist can be challenging. Our application process considers various factors, including streaming numbers, to ensure we can effectively support and promote the artists we work with.

That said, we’re always open to keeping an eye on emerging talent. Keep growing your presence, and feel free to reach out again in the future.

Saanut 1/5 tähteä

great support staff, terrible managers!!!

Firstly, customer service team are great. they get 1 out of 1. label manager, Luke Bowe gets 0/5. I met Luke when he decided to take over a support case and tell me his staff time is valuable and referred me to knowledge base(which didnt answer question). The case was to do with reducing streaming options of releases. Same day, Luke pretty much told me to leave label and the next day sought to end my contract. This, despite 2 labels approved 2 weeks before, all artwork, press release, store acceptance done. Although I likely had legal grounds to take action, what's the point, who wants to be involved with a distributor that happily employs managers like this and give him a green light? Distributors like Labelworx love streams and big labels cos thats where the money is. For smaller label streams, no money for them but still good money for distributors. Be careful if you're a small label seeking to reduce streams to improve exclusivity and MP3 sales, you may be punished!!!!!!!!!!! Only thing close to an apology i received was that new label approvals and label review/terminations are not connected, hmmmm...
(p.s existing label was being relaunched in 2024 with new quality artists. Other 2 new labels for 2024 included well known acts-hence labelworx approval-or so i thought!)

24. tammikuuta 2024
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

Thank you for your feedback, and we appreciate your kind words about our customer service team. We’re sorry to hear about your experience and want to clarify a few points. Our aim is always to support our labels, both large and small, but we also need to make decisions that ensure we can provide the best possible service and maintain a healthy partnership.

Regarding your support case, we strive to guide labels using our knowledge base to provide quick, clear answers.

Saanut 1/5 tähteä

no moral value about your music

you first build a complete catalog, distributed by them, you give them the trust and then they suddenly close your account for an unknown reason: during an 'audit' we decided not to continue working together. (possibly because my label is too small and they can't earn enough) Worst of all: they steal your rights by placing your music on their compilations, so you can't just release your own music through another distributor, because the metadata blocks your music because the tracks are not allowed to be released through 2 distributors. They do delete your catalog, but all tracks are still on their compilations. Be careful, they are not concerned with the moral and cultural value of your music, they just want to make money from it. disgraceful.

1. huhtikuuta 2023
Oma-aloitteinen arvostelu
LabelWorx-logo

Vastaus yritykseltä LabelWorx

We understand how frustrating this situation can be. Our decisions, including account closures, are made after careful consideration to ensure we can continue supporting our label partners effectively.

Regarding the use of tracks in compilations, we only use music based on the licenses in place at the time and will continue accounting royalties for the term of the contract. However, releasing on our compilations does not prevent you from distributing the same tracks through another distributor. If you’re encountering any issues with metadata conflicts, please reach out to our support team, and we’ll help to resolve them.

Saanut 1/5 tähteä

Worst distributor for dance music labels

Probably the worst distributor you could ask for. They completed sabotaged my year end of releases this year. I am going to lose my whole catalog of music from over 5 years and all Spotify count plays and Beatport chart positions because of some frat boys and incompetent customer services reps. Some of the content label managers and customer support reps have hot tempers and a lack of understanding about cultural sensitivity, artistic license, diversity, and race relations. The organization as a whole lacks professionalism most of the time, patience, critical thinking, nuanced thought, and empathy surrounding important areas of musical education, wisdom, heart, and soul. Their technology is archaic and when you point it out, they don't know how to take a joke. Instead, they terminate your account because they are coming down off their weekend benders. They are malicious and don't care about the labels on their roster. They set me back months of production work in the studio working hard. I had to cancel a vacation because of them and marketing promotions and meetings. I would go with another distributor if I had to choose all over again. They completely ruined my birthday and Christmas plans. Definitely, choose another distributor. You will regret working with LabelWorx.

4. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I own record labels for 15 years and…

I own record labels for 15 years and worked with many distribution companies in USA or Germany but had always some problems with their services. Since 7 years ago I moved under Label Worx (their are UK based) and must say their services are the best and I'm very satisfied. No scam, very polite and could solve all my requirements. Ok it takes sometimes longer, but the results are great - I can imagine that I am not the only customer who needs full attention. So thumbs up and I highly recommend them!

19. maaliskuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Bad service

Their response time is very bad. They are not taking your request serious nor do they try to help you in a satisfying way. I try to get their help for 3 weeks and they are still not able to resolve that matter.

8. helmikuuta 2019
Oma-aloitteinen arvostelu

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